Merchant Operations Associate Jobs

About the Team The Finance & Strategy team accelerates the growth of our business by implementing new opportunities and solutions. We partner with teams across the company to improve the profitability, scalability and defensibility of our business model. We're looking for those who can model the future and collaborate to help carry projects from conception through execution. On a typical day, you may extract insights from data, build business cases for new products, and work to design and launch pilots. You'll help support some of the most impactful programs we undertake as a company. About the Role This role provides a unique opportunity to build finance business partnership and strategy at a hyper-growth company. We are looking for a Senior Associate who can build financial models from scratch and is eager to join a fast paced team, supporting our Deal Desk team's partnership with Sales (Enterprise/Mid-Market and SMB) on Go-To-Market (GTM) support for new restaurant merchant deals, renegotiations and other commercial agreements across Marketplace, Commerce Platform and emerging lines of business. You will partner with teams across the business including Business Development, Sales, Account Managers, Strategy & Operations, Product GMs, Accounting and Finance to support strategic business and financial decisions. You will build and maintain financial models and help inform commercial recommendations. You will also support initiatives spanning pipeline and portfolio performance improvement, pricing, policy, and Go-To-Market (GTM) focused analyses. You're excited about this opportunity because you will… Help support and scale our restaurant vertical Analyze operational/financial data, uncover trends and assess current/future business risks and opportunities Build and maintain models and analyses to balance growth vs. profitability Work with cross-functional partners to support new processes and policies We’re excited about you because… 4+ years of strategic fi

About the Team We help Merchants access the financial products they need to grow and operate their businesses. DoorDash Capital is one of the company's fastest-growing bets, and our team owns the full growth engine from identifying unmet Merchant needs to launching products and scaling them. We obsess over how to deliver more value to Merchants through our platform and our financing partnerships, and we measure ourselves on adoption, revenue, and Merchant outcomes. About the Role You will report to the Director, S&O New Business on our DoorDash Capital team and own the growth of one of our newest bets with a key partner in the financing space. This is a 0-to-1 growth role: you'll take an early product and scale it to maturity by driving adoption, conversion, and revenue. You will have support from product, engineering, sales, and marketing. The ideal candidate is energized by finding growth levers, moving fast, running experiments, and learning from data in a high-velocity environment. You’re excited about this opportunity because you will… Strategize – Understand the needs of our Merchants, prioritize those needs by impact, and create solutions with cross-functional partners Build – Drive the implementation of new product features and processes for managing Merchant financial products Construct - Navigate in an ambiguous environment and bring structure to undefined opportunities. There won’t be playbooks or templates, instead you will create them. Analyze – Leverage data whenever possible to inform your hypothesis and convince cross functional partners. Influence – Work cross-functionally with our Product, Engineering, Sales, Marketing, Finance, and Business Development teams to align on a path forward and bring these products to market We’re excited about you because… You have 4+ years of experience in strategy & operations / product management / investment banking / management consulting / mergers & acquisitions or relate

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The mission of the Compliance Operations team at Square Japan is to perform the day-to-day operational activities associated with regulatory, payment network, and partnership requirements. The team is responsible for monitoring and investigating potential compliance concerns, including anti-money laundering (AML), sanctions, fraud, prohibited business activity, and violations of Square's Merchant User Agreement. The Compliance Analyst will conduct investigations, perform merchant transaction monitoring reviews, support compliance monitoring programs, and collaborate with internal and external stakeholders to ensure compliance with applicable Japanese laws, regulations, payment network requirements, and co

Summary Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. Job Description We’re looking for an Associate Product Owner to support the Product Owner in collaborating closely with client, translating product direction into clear, actionable work for our software delivery teams. You’ll help define requirements, write user stories, maintain a healthy backlog, and assist with sprint execution in an Agile environment. This role is ideal for someone early in their product/BA career who is structured, detail-oriented, and eager to learn how to build and ship SaaS products in the Payments and Compliance space. Core Responsibilities Take ownership of assigned features from requirement clarification through development, testing, and production release, with guidance from Product Owner or Product Manager as needed. Translate product needs into clear user stories, acceptance criteria, and development-ready tasks. Support backlog management: organize items, keep statuses updated, track dependencies, and prepare work for refinement/planning. Partner with developers and QA to clarify requirements, answer questions,

About the Team The New Verticals Business Development team is a small, fast-paced, high-performing group responsible for establishing, managing and scaling new lines of business at DoorDash in the retail and logistics space. About the Role As an Associate Manager, Emerging Retail Partnerships , you will take ownership of a portfolio of third party logistics (3PL) and enterprise retail partners, including some of the top shippers in the US. This role gets you in at the ground floor of one of DoorDash's fastest-growing new bets, focused on parcel logistics, and lets you operate at a startup pace with regular access to senior leadership and the backing of an established public company. You will report to the Manager of Retail Partnerships in our Merchant Business Development organization. You’re excited about this opportunity because you will… Manage and cultivate a book of business spanning third-party logistics and enterprise retail partners, managing relationships with some of the top shippers in the US to drive step-change growth for DoorDash Serve as the day-to-day lead for a portfolio of strategic partners, developing a deep understanding of their business goals and challenges and building solutions to meet them Lead contract renewals, upsells and cross-sells with minimal oversight, negotiating outcomes that benefit both partners and DoorDash Proactively identify growth opportunities across your portfolio that drive revenue, delivery volume and new strategic opportunities Shape the product roadmap and go-to-market strategy for the Parcel business, drawing on partner feedback, industry trends and your market knowledge Partner with senior stakeholders across Operations, Legal, Finance, Marketing and Product to align on strategy and negotiate complex enterprise partnerships Inform growth and revenue goals and advise on the resources needed to hit them, with regular visibility to DoorDash's senior leadership We're excited about you because… You have 6-8 years experie

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting. What you’ll be doing Handling customer inquiries via chat — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app Providing quick and effective feedback, resolving escalations, and managing technical issues Reviewing and responding to user feedback Overseeing and managing operations in the cities where Wolt operates Maintaining a great customer experience and monitoring performance daily Working on quality assurance (QA) and platform management Your profile Excellent communication skills and plenty of patience Persistence and kindness help you find the best solution for everyone involved Great attention to detail and strong focus You’re not intimidated by complex tasks that require quick thinking and good organization You handle stressful situations and multitasking with ease Making fast decisions in challenging moments is one

About the Team The New Verticals Business Development team is a small, fast-paced, high-performing group responsible for establishing, managing and scaling new lines of business at DoorDash in the retail and logistics space. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role Your role will be focused on building out a team while managing and scaling enterprise level partnerships in the retail and logistics space. This role will get you in at the ground floor and operate at “start up” pace for one of DoorDash’s fastest and most promising new bets. As Associate Manager, Retail Partnerships you will report into the Senior Manager of Retail Partnerships in our Merchant Business Development organization. You’re excited about this opportunity because you will… Manage and cultivate enterprise relationships with leading retailers and ecommerce logistics players that will drive step change growth for DoorDash Lead renewals and upsell opportunities with existing merchant partners Shape product roadmap and go-to-market strategies based on merchant feedback Serve as the liaison between our partners and DoorDash leadership, product, legal, operations, and logistics teams Inform goals for growth and revenue (and its proxies); and advise on associated business resource needs Identify and pursue creative growth opportunities within the Drive organization We’re excited about you because… You have 8+ years experience in early stage business development, account management, client success, or strategic partnerships in technology or

ABOUT THE TEAM The Sales Compliance team makes sure DoorDash and Deliveroo charge every merchant correctly and sell in a way that is compliant and built to scale. We own sales controls, revenue assurance, and order-to-cash (OTC) controls across the Merchant organization, from the signed contract, to how it is configured in our systems, to the charge a merchant sees. We are part of Sales Strategy & Operations, which builds the go-to-market strategies, processes, and systems that help our sales teams move faster and grow revenue across every business line. ABOUT THE ROLE We are looking for a Senior Manager to lead Sales Compliance for our new and emerging businesses, and to run it like a strategy and operations business, not a checklist. You will own the strategy, roadmap, and team behind DoorDash’s sales controls: key SOX revenue controls, contract-to-system-to-charge reconciliations, and the systems, data, and processes that make compliant selling the default. Your mandate is to protect revenue and audit outcomes while making it easier, not harder, for Sales to grow. This role focuses on DoorDash’s new and emerging business lines, where products, pricing models, and contract structures are still evolving and many controls are being built for the first time. You will set the compliance foundation for these businesses as they launch and scale. You will lead a distributed team of compliance managers and analysts, and partner with Sales leadership, Product, Engineering, Analytics, Accounting, Legal, and Internal and External Audit. You will report to the Director, Sales Compliance. [Work model — hybrid] YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL… Lead. Manage and grow a team of Managers, Associate Managers, and analysts across the US, Canada, and Mexico. Set the bar for analytical rigor, audit-ready work, and judgment, and develop the next layer of leaders. Own. Be the DRI for sales controls and revenue assurance across new and emerging business li

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. The Opportunity SharkNinja is looking for a Manager, Commercial Execution – Walmart to turn commercial priorities into dependable execution across Walmart stores, Walmart.com, the distribution center network, and the merchant and replenishment desks. As the hands-on Commercial Execution owner for an assigned portfolio, you will connect Walmart’s Merchant and MerchX teams with SharkNinja Sales, Commercial Planning, Supply Planning, Customer Service, and Sales Operations. You will align forecasts, replenishment settings, order flow, and inventory actions so that partners are working from the same demand picture and acting on issues early. You will be accountable for supporting a 95% fill rate, 97.5% in-stock performance, and agreed forecast-accuracy goals within your portfolio while maintaining a healthy and efficient inventory position. How This Role Wins This role uses Scin

We’re hiring at Paytm Payments Services Limited(PPSL) About the Role- As a Product Manager (Devices), you will own and lead the device charter across Soundbox, EDC, and emerging AI-enabled devices. You will set the strategy, define the roadmap, and work closely with CXOs to drive merchant experience, operational efficiency, and business impact. Key Responsibilities- - Define and own the device roadmap & vision aligned to Paytm’s growth strategy. - Lead end-to-end device lifecycle management: activation → monitoring → predictive health → refurb/replacement → end-of-life. - Drive AI-powered device innovation (merchant-facing AI device, multilingual bot integration). -Influence leadership and cross-functional priorities with data-backed recommendations. - Mentor PMs/Associate PMs and build a strong device product culture. - Track industry benchmarks and competitive landscape to position Paytm devices ahead of peers. What You’ll Contribute To - Large-scale AI adoption strategy. - Cross-device predictive health models to reduce downtime and false positives. - Proactive merchant engagement through Device and CLM. - Sustainability & cost efficiency through smart refurb and replacement policies. Skills & Qualifications- - Product experience, with at least 2 years owning device/IoT/fintech hardware products. - Strong leadership & roadmap ownership skills, with CXO-level exposure. - Experience in driving cross-functional programs (engineering, business, operations). - Strategic thinker with execution excellence. Ability to influence stakeholders and mentor junior PMs. Why join us? A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in cre

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role- As a Product Manager (Devices), you will own and lead the device charter across Soundbox, EDC, and emerging AI-enabled devices. You will set the strategy, define the roadmap, and work closely with CXOs to drive merchant experience, operational efficiency, and business impact. Key Responsibilities- - Define and own the device roadmap & vision aligned to Paytm’s growth strategy. - Lead end-to-end device lifecycle management: activation → monitoring → predictive health → refurb/replacement → end-of-life. - Drive AI-powered device innovation (merchant-facing AI device, multilingual bot integration). -Influence leadership and cross-functional priorities with data-backed recommendations. - Mentor PMs/Associate PMs and build a strong device product culture. - Track industry benchmarks and competitive landscape to position Paytm devices ahead of peers. What You’ll Contribute To - Large-scale AI adoption strategy. - Cross-device predictive health models to reduce downtime and false positives. - Proactive merchant engagement through Device and CLM. - Sustainability & cost efficiency through smart refurb and replacement policies. Skills & Qualifications- - Product experience, with at least 2 years owning device/IoT/fintech hardware products. - Strong leadership & roadmap ownership skills, with CXO-level exposure. - Experience in driving cross-functional programs (engineering, business, operations). - Strategic thinker with execution excellence. Ability to influence stakeholders and mentor junior PMs. Why join us? A collaborative output driven program that brings cohesiveness across busin

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. About the role SoFi is seeking a Senior Staff, Fraud Strategy Analyst to assess, quantify, and mitigate fraud and operational risk associated with debit card authorization activity across SoFi's card ecosystem. This individual contributor will be responsible for conducting quantitative and qualitative risk assessments, evaluating the effectiveness of risk controls, identifying areas of potential loss or exposure, developing risk mitigation strategies, and partnering across Fraud Strategy, Fraud Operations, Product, Engineering, Data, Disputes, Compliance, Risk, and vendor teams. You will focus on debit card authorization risk across account takeover, wallet and tokenized transactions, 3DS, card-not-present, card-present, ATM activity, high-risk merchants, and override treatments. You will work closely with Fraud Strategy, Fraud Operations, Product, Engineering, Data, Disputes, Compliance, Risk, and vendor partners to move from insight to controlled execution. What you’ll do Own fraud strategy analysis and recommendations for debit card authorization controls. Analyze transaction, alert, dispute, chargeback, rule, device, profile-change, wallet, 3DS, merchant, and loss data. Develop and optimize fraud rules, thresholds, treatments, exclusions, and monitoring plans. Evaluate rule effectiveness, false po

About the Team DoorDash is looking for top-talent to help grow our Australian business! We're looking for passionate individuals with deep market knowledge to allow us to best serve our consumers, Dashers, and merchants. Join our never-ending pursuit to better power economies in Australia and across the globe. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role DoorDash is looking for a Senior Associate to join the New Verticals Partnerships team, to help promote and execute the strategy for our mid-market partnerships in our grocery, convenience, and liquor verticals. Given the scale of our key partners, you will be an essential piece of DoorDash's success in every market in which we operate. As a Senior Associate on the New Verticals Partnerships Team you'll help develop growth plans and lead the daily execution for a portfolio of brands. You’re excited about this opportunity because you will… Engage with retailers corporate office, franchisees, and individual owner operator locations to grow sales and improve operations and quality Work cross-functionally and serve as the liaison between our partners and DoorDash teams, particularly with our sales representatives to accelerate signing and onboarding new retailers and stores Develop and execute a growth strategy across the strategic grocery, liquor, and/or convenience merchants Oversee partner specific needs (e.g., POS (point of sale) integrations, customised reporting, menu optimisation, merchant marketing, operational improvements) Build direct relationships with imp

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Development - EMV and Payment Technology Overview Mastercard delivers robust, high quality, and fully approved technology products that enable issuers, acquirers, and partners to bring secure and innovative payment solutions to market. Within the Chip Engineering organization, the Product Approval Team plays a critical role in ensuring that these products—ranging from cardholder and acceptance devices to Wallet UIs, mobile applications, and back end systems—meet Mastercard standards and are delivered on time. This role provides the opportunity to work globally across a wide spectrum of products, including device-based solutions, wearables, mobile payment applications, cloud based payment systems, transit solutions, and backend services. ________________________________________ Major Responsibilities Operational Management • Lead and manage operations related to Mobile Payment Applications, Wallet UI, Wearables, and Back-End Server Approvals. • Ensure full compliance with Mastercard testing, branding, approval processes, and operational rules. • Oversee the execution of global approval processes and associated requirements for: o Wallet UI and Wearables o Merchant Presented QR (MPQR) o Cloud-Based Payments (MCBP) o Token Service Providers (TSP) o Trusted Service Mana

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you looking to join an amazing team of passionate and driven individuals in a rapidly growing business in Cyprus? Then we would love to talk! We love what we do, and we are looking for people that will share the same passion for growing our business! Role background We are searching for both full-time Grocery Associates to join our awesome team to our store in Paphos! In this role you are right in the heart of our day-to-day dark store operations. Our store is open 7 days a week, so this role also requires you to be able to work on weekends and in different shifts. You will be working from our market located in Paphos. If you are a team player, enjoy working independently, and have a good sense of humor, then you might be just the person we are looking for! What you'll be doing Taking in orders through our Merchant app Packing groceries & handing them to customers and couriers Managing inventory Maintaining order and cleanliness of the store Our humble expectations You are proactive and a fast learner with the ability to multitask You’ll work in flexible shifts in both morning and evening shifts across weekdays and weekends - our store is open 7 days a week, from 7:30 to 00:00. We require flexibility to work across all our working hou