Merchant Operations Associate Jobs

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the Team: The OCL Grievance Redressal Team manages customer grievances, executive escalations, and regulatory complaints through voice, email, and ticketing channels. As a regulated reporting function, the team ensures timely, accurate, and compliant resolutions while upholding the highest standards of quality and customer experience. About the Role: Manage customer grievances, executive escalations, and regulatory complaints across voice and written channels. Drive end-to-end case resolution through customer engagement, RCA preparation, stakeholder coordination, and regulatory reporting while ensuring timely, compliant, and high-quality outcomes. Expectations / Requirements: 1: Handle customer complaints, grievances, and escalations received through email and ticketing platforms. 2: Manage regulatory complaints received through channels such as GRO, Nodal, Ombudsman, and other regulatory authorities. 3: Ensure timely closure of cases within the defined SLA/TAT while maintaining regulatory compliance. 4: Coordinate with internal business teams, lenders, and stakeholders to obtain RCAs and resolutions. 5: Prepare accurate case summaries, regulatory responses, and reports for submission to regulatory authorities. 6: Maintain complete documentation and ensure adherence to internal policies and compliance requirements. 7: Ensure brand consistency in written communication, including tone, accuracy, and financial/legal terminology. 8: Meet daily productivity and quality targets while maintaining high customer satisfaction. Superpowers / Skills

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the team: Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the merchants via chat/call. ● Oversee day-to-day management of campaigns and ensure brand consistency. ● Ensure brand consistency in copy through tone, voice, and terminology. ● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience. ● Developing and implementing a timeline to achieve targets. ● Previous experience in team handling Chat/email Support. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in social media escalations management ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate.

About the Team DoorDash Drive is our hyper-growth platform business, serving restaurants, grocers, and retailers across the US, Canada, and Australia. We're building the next generation of fulfillment services to power delivery for merchants and customers alike. We're looking for an Associate Manager to join our Go-to-Market team and scale our next big bet in e-commerce/logistics. About the Role You will drive the revenue and pricing strategy for one of our newest business lines. You will quickly become an expert about our product, operations, and merchants. You will be on the forefront of growth — partnering closely with Sales to win new deals, shaping our go-to-market approach, building pricing models, and standing up the processes that help us accelerate speed to revenue, grow the top line, and protect margin as we scale. You’re excited about this opportunity because you will… Strategize – Understand the needs of our partners, prioritize those needs by impact, assess tradeoffs, and design solutions to drive both speed and quality outcomes Build – Bring structure to undefined opportunities by creating and implementing high-impact playbooks, models, processes, and tools that help us grow new business more quickly and effectively Analyze – Solve key problems with a data-driven, first-principles approach (identification, sizing, pricing, impact, root causing, trade offs) Influence – Work cross-functionally with our Business Development, Logistics, Product, and Engineering teams to rapidly scale new business We’re excited about you because you… Possess exceptional analytical skills, including proficiency with SQL and Excel, and can build accurate models quickly Use AI tools in your day-to-day work to move faster, test hypotheses, and scale workstreams more efficiently Have strong cross-functional skills and experience leading projects spanning multiple teams Can quickly root-cause a shift in performance, filter out the noise, and focus your energy on the s

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the customers/merchants via call/chat. ● Oversee day-to-day management of campaigns and ensure brand consistency ● Ensure brand consistency in copy through tone, voice, and terminology ● Developing and implementing a timeline to achieve targets. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in customer support ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing

InMobi (Corporate) InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. About the Role We are looking for a hands-on Salesforce Administrator to join our Revenue Operations team. In this role, you will own the day-to-day configuration, support, and continuous improvement of our Salesforce instance. You will partner closely with Sales, Marketing, Customer Success, and Finance to scale processes, eliminate technical debt, and unlock operational productivity. As our go-to expert for decl

Citi is evolving its current commerce offerings and branching into new avenues of growth by offering merchants access to high value cardmembers across Citi’s digital properties and partner placements. By combining Citi’s scale, trusted customer relationships, and real purchase insights, the business delivers advertising that is relevant to customers and drives measurable, incremental impact for advertisers. The Planning Associate supports the development and execution of media plans that align advertiser objectives with Citi’s data and media capabilities. This role contributes to both strategy and execution, helping translate campaign briefs into actionable plans and ensuring campaigns are set up effectively. This individual will work closely with Sales, Ad Operations, Product, and Analytics to help deliver campaigns that meet performance goals. Responsibilities: Support the development of integrated media plans, including audience strategy, budget allocation, channel mix, and timing Use Citi’s first-party data to help define target audiences and improve campaign performance Translate campaign objectives into clear planning recommendations with guidance from senior team members Partner with Sales and Account teams to support pre-sale planning and client presentations Collaborate with Ad Operations, Analytics, and Product to ensure campaigns are feasible and executed correctly Monitor campaign performance and recommend optimizations to improve key metrics (e.g., ROAS, conversion, engagement) Help communicate planning approach, performance expectations, and optimization ideas in internal and client discussions Contribute to developing

About the Team The mission of our Consumer Retention Marketing team is to build lasting relationships with our customers as soon as they engage with DoorDash by providing them with a personalized, cross-channel experience that delights them and drives them to return to DoorDash to find the products, merchants, and deals that are relevant to them. Within the broader Consumer Retention Marketing team, the Consumer Promotions Strategy team blends data analytics with strategy to create value for our consumers by launching promotional campaigns that engage and inspire our consumers. About the Role As a Consumer Promotions Strategy Associate Manager, you will create integrated promotional strategies that accelerate consumer acquisition, engagement, and retention. You will own the execution of promotional campaigns and work to improve them through testing and experimentation, informed through ongoing analysis of customer data. You will report to one of the Managers of the Consumer Promotions Strategy team within our Consumer Retention Marketing team. You’re excited about this opportunity because you will… Identify consumer cohort trends, and suggest areas to intervene within the customer lifecycle Work with complex data sets to develop strategic, analysis-motivated consumer pricing and promotions plans Develop a first-of-its-kind promotions playbook for our Strategic Bets workstream that aggregates and balances goals across key stakeholders Analyze campaign results to identify drivers of performance and opportunities to iterate on test structure Partner with our Retention Marketing and Strategy & Operations teams to test and manage multiple consumer promotions across hundreds of geographies across the U.S. Partner with BI and Engineering to create ETLs and ensure dynamic events and data are properly routed to our CRM platform Establish a strong working relationship with cross functional stakeholders in our Retention, Product, Tech & Op

About the Team DoorDash’s mission is to grow and empower local economies. DoorDash connects people with the local businesses they care about, helping grow businesses and the communities that support those businesses. The Customer CRM Marketing team sits within the broader Retention Marketing function and is responsible for driving engagement, activation, and retention of Customers in Australia and New Zealand. The team focuses on building personalised, data-driven lifecycle programs that deliver the right message to the right customer at the right time, across channels including email, push, SMS, and in-app messaging. Operating in a dynamic, high-growth environment, the team partners closely with Integrated Marketing, Analytics, Strategy, and Operations to deliver best-in-class CRM experiences and continuously evolve our capabilities through testing, learning, and innovation — with the Grocery and Retail merchants (New Verticals) representing one of the most exciting and fastest-growing areas of focus for the team. About the Role DoorDash is seeking a customer-obsessed and highly collaborative Senior Associate, CRM & Lifecycle Marketing to own lifecycle and retention marketing for our New Verticals portfolio — the growing range of non-restaurant merchants on our platform, including high-profile partners such as Aldi, Woolworths, Chemist Warehouse and Petstock, alongside many more exciting industry firsts to come. In this role, you will build lifecycle and retention programs from end to end — from strategy and briefing through to execution and optimisation — designed to build sticky, repeat customer behaviour across our New Verticals partners. You will work in close partnership with the New Verticals Strategy & Operations team, helping bring their ambitious launch and go-to-market plans to life through best-in-class CRM and lifecycle marketing. You’ll be a beacon of customer-first thinking within the business, bringing a clear point of view on what grea

InMobi (Corporate) InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. Senior Associate – Business Finance About the Role We are looking for a sharp and proactive Senior Associate – Business Finance to join the Business Finance team, supporting revenue operations, planning cycles, and commercial decision-making for the unit. This is a high-exposure role suited for someone who wants to build a strong foundation in commercial finance within a fast-paced ad-tech environment — while also leve

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square is looking for high-energy, motivated professionals with sound business insight and natural sales instincts. You will join our team to help build our Sales Development organisation. You will lay the foundation of this sales effort through outbounding to prospective sellers and promoting the value of Square for their business. As a Business Development Representative, you will work with our Sales team to find new merchants that fit the Square ecosystem. As the first line of contact, you understand the diverse needs of our merchants. You will become an expert in the products and services that enables merchants to grow with the Square ecosystem. You will use your convincing personality and passion for

About the Team The New Verticals Business Development team is a small, fast-paced, high-performing group responsible for establishing, managing and scaling new lines of business at DoorDash in the retail and logistics space. About the Role As an Associate of Emerging Retail Partnerships , you will support the day-to-day management of our merchant partners and help them grow with DoorDash. This role offers the opportunity to get in at the ground floor of one of DoorDash's fastest-growing new bets, focused on parcel logistics, and to operate at a startup pace with the backing of an established public company. You will report to the Associate Manager of Emerging Retail Partnerships within our Merchant Business Development organization and work closely with account leads and teams across the company. You're excited about this opportunity because you will… Own relationships with leading enterprise retailers and ecommerce logistics providers. Be the day-to-day point of contact for a portfolio of strategic partners, build a deep understanding of their business goals and challenges, and develop creative solutions that drive step-change growth for DoorDash. Lead the conversation. Run merchant calls and business reviews, own the follow-up, and build the presentations and materials that tell the story of the account. Turn insights into growth. Resolve issues using established processes and internal resources, raise concerns early with the facts and a suggested next step, and use playbooks and merchant data to flag negative trends and spot growth opportunities. Flex your negotiating skills. Support upsells, cross-sells, expansions, launches and renewals that create mutually beneficial outcomes for partners and DoorDash. Use your product knowledge and market feedback to help shape the roadmap and go-to-market strategy for one of DoorDash's most exciting new bets, and to inform growth and revenue goals. Learn fast and be seen. Work with senior stakeholders across Sales, Operation

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build relationships with merchants and businesses. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. Now, with Wolt Wholesale , we’re bringing the speed and convenience of Wolt to the way businesses buy the products they need to run their day-to-day operations. Wolt Wholesale makes it possible for restaurants and other businesses to order wholesale products and have them delivered within 60 minutes. Wolt Wholesale is a startup within Wolt. We’re building something completely new, and as a small team we work in a highly entrepreneurial way: testing, learning, moving fast and figuring things out as we go. That means you’ll ha

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the customers/merchants via call/chat. ● Oversee day-to-day management of campaigns and ensure brand consistency ● Ensure brand consistency in copy through tone, voice, and terminology ● Developing and implementing a timeline to achieve targets. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in customer support ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role Tamara is looking for a detail-oriented and proactive Collections Associate to join our Collections Team. In this role, you will act as a vital link for customers navigating the collection process—investigating complaints, validating information, and driving swift resolutions. This position is ideal for a person who can deep dive in customer payments information and thrives in a fast-paced fintech environment and can transform complex escalations into clear, actionable solutions. This role is based in our Egypt office, located in New Cairo. Your Responsibilities Escalation Management Take full ownership of day-to-day collection escalation tickets. Coordinate with cross-functional teams to ensure timely resolution of customer grievances. Regulatory Compliance & RCA Conduct in-depth Root Cause Analysis (RCA) for all regulatory and Legal escalations . Draft professional, accurate, and compliant responses on Salesfroce portal and Emails. Identify systemic issues within the collection flow through the collection tickets and suggest process improvements to mitigate future risks. Quality & Operations Support Perform daily "mundane" but critical ad-hoc tasks, including call audits and transcript reviews. Monitor chat and email interactions to ensure agents are adhering to collection guidelines and local regulations. Your Expertise Experience: At least 1 year of experience in a high-volume Customer Care or Collections rol

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we make cities better by connecting customers, merchants, and courier partners through our platform. We are looking for a Support Manager to lead Team Leads, drive performance, and help scale support operations with a strong focus on service quality and continuous improvement. What you’ll be doing Work together with the Head of Support and take full ownership of the experience and satisfaction of the customers and partners Contribute to strategic initiatives and their execution in order to constantly improve the service proposition Guide and coach the team in order to improve the associate’s performance, personal development and happiness Implement new work procedures and features and encourage feedback around these Analyze and optimize customer and partner touchpoints and look for patterns in incoming requests and workforce management to then put them into actions and improvements. Collaborate closely with other teams to meet the needs of the customers and improve overall level of service. Day-to-day in this role you’ll: Lead, coach, and develop a team of Team Leads to ensure high performance and engagement. Drive operational KPIs, including quality, productivity, customer satisfaction, and service levels. Analyze performance data and identify oppo