Merchant Ops Analyst Jobs

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As a Software Engineer in Global Retail, you'll shape how customers discover, browse, and buy retail products - apparel, beauty, electronics, auto parts and more - across Wolt, DoorDash and Deliveroo. Retail is a large growth opportunity for the business, and our mission is to be the most trusted and magical way to shop the brands and local stores customers love. You'll play a key role in making that real - from product discovery through to shopping experience in the apps millions of people use every day. You’ll join an evolving area where we are replacing and improving parts of the existing consumer apps, building specific retail journeys within large-scale B2C applications. This means working in a complex environment where multiple teams own different parts of the same app, and where strong technical judgment is needed to create consistency, quality and speed across teams. What You’ll Do As an engineer in our group, you’ll work on production-level microservices in Kotlin and Go, helping shape how Retail succeed with Wolt. You’ll have opportunities to: Design, build, and scale reliable systems that power Retail experiences. Work across the full development lifecycle – from business logic and testing to cloud infrastructure and data streaming. Collabo

About the Team Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it. About the Role We are looking for a Premium Onboarding Partner (POP) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service. You’re excited about this opportunity because you will… Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding Work directly with Merchants daily, helping to ensure flawless onboarding experiences Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service Prioritize and escalate issues in partnership with our teams Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants Provide a best-in-class service experience to Merchants We’re excited about you because… You have 2 yea

About the Role We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor. Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Job Highlights: Full-time position Weekly pay (every Friday) Direct contract with DoorDash Compensation and Bonuses: Base salary: $15,000 MXN monthly Monthly wellness bonus: $1,000 MXN Monthly grocery vouchers: $1,000 MXN Performance bonus: Up to $3,750 MXN Additional Benefits: Paid personal days in addition to legally mandated vacation days Work-from-home equipment provided Life insurance Aguinaldo: 15 days Savings fund: 10% Social Security and Medical Coverage: IMSS Ambulance service: 5 free events Medical assistance at home: 2 free events, subsequent services at preferential costs 24/7 medical orientation: Free phone consultations year-round Psychological assistance: Free initial consultation, preferential rates for additional sessions Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM Home nursing services Dental assistance and vision care program You're excited about this opportunity because you will... Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner. Develop deep exp

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our Merchant teams are at the heart and soul of Wolt, ensuring that we set all of our Merchant Partners up for success by providing a seamless onboarding, menu, and photo experience. As Wolt grows both in scale and scope of offering, the strength of our merchant engine must grow with it. This role is based in Budapest, Hungary, and works closely with our in-market team in Sweden. We offer flexibility - the position is available full time, part-time (20 or 30 hours per week) and is also suitable for students, with a minimum commitment of 20 working hours per wee

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Team Wolt's Shared Service Center in Budapest is home to a team of 40 people who keep our operations running across markets. Ten of them focus on one mission: getting German merchants to live on Wolt quickly and correctly. They own the onboarding journey from the moment a partner signs to the day they start receiving orders. Now we're looking for someone to lead them. As Onboarding Team Lead, you'll be based in Budapest and work closely with our Onboarding Operations team in Germany, reporting to the Global Head of Business Process Outsourcing Management. You'll lead a team of 12 FTE, own the German onboarding pipeline, and make sure every partner gets a smooth, high-quality start on Wolt. The team is experienced and established, and it's ready for a leader who can raise the bar on speed, quality and process, while being its biggest advocate. What you’ll be doing You'll be responsible for how quickly and how well German merchants are onboarded onto Wolt. That means leading the people, owning the pipeline, and keeping a close eye on the numbers. You'll build a solid understanding of the full onboarding landscape, including POS integrations, gear workflows, commission changes and offboarding. You'll also be the go-to person when things get stuck. Day

The Partner Success Specialist serves as the primary liaison between NMI's partners and internal teams, ensuring partners receive timely support and guidance throughout the merchant onboarding and account activation process. This role helps partners navigate merchant application submissions, resolves underwriting-related issues, provides support on residual payouts, pricing, and equipment inquiries, and coordinates across multiple internal departments to drive issue resolution. The Partner Success Specialist plays a critical role in partner growth and retention by proactively engaging assigned partners, removing barriers to merchant account approvals, and helping partners successfully board and activate merchant accounts. This is a remote role based in the US. About NMI NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future. How We Work - Our Core Values Be a Good Person, It's Simple. We treat everyone fairly and with resp

About the Team Merchant Analytics helps DoorDash make better product, business, and go-to-market decisions through high-quality analytics, predictive modeling, experimentation, and strategic thought partnership. We work across some of DoorDash’s most important merchant and marketplace priorities, building the measurement, insights, and decision frameworks that improve outcomes for merchants and drive company impact. About the Role We’re hiring two Data Science Managers, each to lead a pod within Merchant Analytics and help shape high-priority product and business decisions. In this role, you will lead a team of data scientists, partner closely with Strategy & Operations, Product, Engineering, and business leaders, and turn ambiguous questions into clear recommendations that influence roadmap and plan outcomes. Success in this role means building a high-performing team, raising the quality and speed of decision-making, and ensuring analytics work is tightly connected to measurable business impact. You will report into Director, Data Science on our Merchant Analytics team in our Analytics organization. You’re excited about this opportunity because you will… Lead and develop a team of data scientists responsible for high-impact analytics, predictive modeling, and decision support tied to DoorDash’s most important product, business, and GTM priorities. Partner closely with Strategy & Operations, Product, Engineering, and business leaders to shape decisions, influence roadmaps, and improve plan-critical metrics. Define success metrics, build measurement frameworks and predictive models, and use experimentation and analysis to connect product and operational levers to business outcomes. Build a high-performing pod that balances analytical rigor, strong prioritization, and clear storytelling in a fast-moving environment. Scale reusable analytics frameworks, tools, models, and best practices that make the broader organization more effective over time. We’re excited

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: Here at Tide, we are seeking a highly skilled and experienced Team Leader to oversee our Acquiring Transaction Monitoring team in our first line of defence with experience in transaction monitoring within the card acquiring space or merchant banking, with a deep understanding of fraud detection, compliance, and risk management. This role requires strong leadership skills, along with a deep understanding of fraud prevention, risk management, and compliance within the payments ecosystem. Your team will be responsible for the monitoring of the transaction and behaviours across our customer base, ensuring we put our genuine members first, whilst spotting and investigating potentially suspicious activity. This ro

About the Role You will be a key driver of merchant growth and success for DoorDash's autonomous delivery partners. This is a hybrid role spanning merchant sales, onboarding, and ongoing success. You'll be on the frontlines helping new merchants join the platform while ensuring existing ones thrive. You'll work closely with account managers, merchants, and internal product teams to shape the merchant experience. You’re excited about this opportunity because you will… Pitch and onboard new merchants to drive autonomous delivery growth and adoption, through direct outreach and in coordination with account managers and sales teams Own end-to-end merchant onboarding and training, ensuring a smooth launch experience Conduct regular success check-ins and follow-ups with merchants to collect feedback and learnings that inform product development Maintain and manage merchant enablement in internal databases, ensuring data accuracy and completeness Support new pilot launches with enterprise partners, providing onsite assistance and closely tracking store performance to identify and resolve issues What We're Looking For 1-2+ years of function-specific experience in sales, account management, merchant success, or operations Bachelor's degree or equivalent experience Strong communication skills with experience managing relationships across multiple stakeholders Ability to travel to merchants to train staff and perform on-site audits to assess product performance and gather feedback Comfort working in a fast-paced, ambiguous environment with a bias toward execution Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) pl

About the Team The SMB Sales team has been the face of DoorDash to our merchant partners since our founding in 2013. Stationed locally, this team creates deep partnerships with local and regional merchants in any given geography. The Commerce Platform team specifically is on a mission to redefine and reshape the hospitality industry for restaurant operators both on and off the DoorDash delivery marketplace. We are disrupting the current landscape by opening the door for hospitality operators to a new frontier of streamlined operations, customer insights and relationship management across all channels - from walk-in to at home delivery. About the Role As a Sales Manager for our In Store business, you will be responsible for leading a team of regional Account Executives, driving the sales performance to both existing and new DoorDash restaurant partners and is the main input to the growth of our In Store business You do this through hiring, developing, and performance managing great talent, as well as building an inclusive and motivating work environment. As an early member of our growing business line, you will be asked to help build the foundational components of our sales motion to scale globally. This position will report to the Senior Manager, Sales - In Store and will lead team members in key strategic markets in the US. This role will be remote but will require travel to your key markets for both organization and restaurant sales support as needed. You’re excited about this opportunity because you will… Build and Grow a High-Performing Team : You'll be responsible for sourcing, interviewing, and hiring top talent to scale the team, while also assessing team strengths and weaknesses to provide tailored management. Drive Strategic Sales Performance and Regional Integration : You will actively support front-line sellers, ensuring consistent input quality, coaching for success, and assisting on critical deals while integrating the sales team

About Paytm Lending Paytm’s Lending marketplace connects millions of consumers and merchant partners with top NBFCs and banks across Personal Loans, Merchant Loans, Postpaid, and Credit Cards. We build cutting-edge financial products powered by real-time risk modelling, seamless distribution, and high-volume transaction processing. Role Overview We are seeking an energetic, analytical, and business-focused Manager – Business Finance to join our Lending Finance team. In this role, you will act as a key financial partner to business leads, product managers, and risk teams across Personal Loans, Merchant Loans, and Credit Cards portfolios. You will be responsible for driving financial planning, developing bottom-up revenue models, tracking portfolio yields/costs, and delivering actionable insights to the CFO and CEO to maximize profitability and operational efficiency. Key Responsibilities 1. Revenue Modelling & Portfolio Economics - Build, maintain, and refine end-to-end financial & revenue models for lending products (Merchant Loans, Personal Loans, Postpaid). Model monthly/daily interest accruals, processing fee (PF) yields, First Loss Default Guarantee (FLDG) provisions, collection costs, and Cost of Funds (COF) across diverse lender partners. - Conduct scenario modelling (AOP vs. Actuals, MBR updates, Team Plans) to assess the impact of take-rate changes, volume mix shifts, and credit policy tightening. 2. Business Partnering & Decision Support - Act as a co-pilot to Business Heads to evaluate new commercial constructs, lender tie-ups, and product feature launches. - Analyze unit economics (Revenue per Disbursed/Booked Card, Net ROI, Take Rates, Risk-Adjusted Returns) at a product and lender level to guide business strategy. - Analyze risk vs. return trade-offs (GCL vs. Net ROI) across partner lenders to optimize portfolio allocation. 3. Financial Planning & Analysis (FP&A) - Lead the Annual Operating Plan (AOP) creation, monthly business reviews (MBR), and q

About the Team The Outside Sales team has been the face of DoorDash to our merchant partners since our founding in 2013. We build deep, hyper-local relationships with the most sought-after SMB restaurants in each region. By sourcing and qualifying new merchants, the Sales Development team drives the top of the funnel for Outside Sales and fuels the growth of partnerships that strengthen restaurant operations, accelerate consumer demand, and improve DoorDash’s bottom line. About the Role We’re looking for a Sales Development Representative (SDR) who is energized by high-volume outreach, enjoys uncovering opportunities through conversation, and wants to build a career in sales. In this role, you will own the early stages of the sales process—prospecting, identifying decision makers, qualifying interest, and securing meetings for our field sellers across your assigned region. You’ll engage SMB restaurant owners through high-volume outreach, using thoughtful messaging and targeted tactics to spark interest and qualify opportunities. You’ll manage and track prospects in Salesforce and Google tools to ensure a smooth handoff to the appropriate field seller, with occasional field exposure to deepen your understanding of the full sales cycle. This role is ideal for someone who thrives in fast-paced conversations, brings discipline and creativity to their outreach, and is eager to build the foundation for a future full-cycle career within DoorDash’s Sales organization. We expect this role to be flexible and will travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity. You're excited about this opportunity because you will… Identify, contact, and qualify the most important merchants and their decision makers in your market Conduct high-volume cold calling (65+ dials per day) and emailing to generate interest and secure qualified meetings Partner with field sellers to secure meetings that move the bus

About the Team The Outside Sales team has been the face of DoorDash to our merchant partners since our founding in 2013. We build deep, hyper-local relationships with the most sought-after SMB restaurants in each region. By sourcing and qualifying new merchants, the Sales Development team drives the top of the funnel for Outside Sales and fuels the growth of partnerships that strengthen restaurant operations, accelerate consumer demand, and improve DoorDash’s bottom line. About the Role We’re looking for a Sales Development Representative (SDR) who is energized by high-volume outreach, enjoys uncovering opportunities through conversation, and wants to build a career in sales. In this role, you will own the early stages of the sales process—prospecting, identifying decision makers, qualifying interest, and securing meetings for our field sellers across your assigned region. You’ll engage SMB restaurant owners through high-volume outreach, using thoughtful messaging and targeted tactics to spark interest and qualify opportunities. You’ll manage and track prospects in Salesforce and Google tools to ensure a smooth handoff to the appropriate field seller, with occasional field exposure to deepen your understanding of the full sales cycle. This role is ideal for someone who thrives in fast-paced conversations, brings discipline and creativity to their outreach, and is eager to build the foundation for a future full-cycle career within DoorDash’s Sales organization. We expect this role to be flexible and will travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity. You're excited about this opportunity because you will… Identify, contact, and qualify the most important merchants and their decision makers in your market Conduct high-volume cold calling (65+ dials per day) and emailing to generate interest and secure qualified meetings Partner with field sellers to secure meetings that move the bus

About the Team Partner Managers are the face of DoorDash to some of our most valuable merchant partners. You'll work directly with business owners, bringing an action-oriented mindset and a relentless focus on growth. Your book of business is yours to own — you'll build deep relationships, identify opportunities, and do whatever it takes to help your merchants win on the platform. About the Role Partner Managers own the overall relationship with restaurant owners on an ongoing basis. Typical responsibilities include upselling incremental products and services to our existing business owners to help their businesses accelerate to new levels, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. PMs have a broad scope, and jump in to help business owners wherever and however they can. Reporting to the Manager, Regional Partner Strategy, you will play a crucial part in promoting DoorDash's suite of products through high-volume phone calls and emails. You’re excited about this opportunity because you will… Work with businesses to establish important goals and goals for their business. Manage merchant relationships across your region, while building towards business goals Refine sales messaging, prospecting, qualifying, and closing techniques Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals Deliver quarterly business reviews that highlight important wins and opportunity areas Reduce instances of churn, while identifying and supporting new store expansions Advocate internally for how to best solve your merchant’s objectives Collaborate with internal growth teams to identify the best opportunities for merchants in your book of business to expand their sales We’re excited about you because… You have 2+ years of succ

About the Team The DoorDash Enterprise Retail team manages the strategic vision, acquisition, and development of the largest retail partnerships in North America. This team sits within the New Verticals Business Development organization. We support our merchant’s broader e-commerce strategy, helping them find new ways to acquire, engage with and retain customers. We also love to help our partners solve their operational issues at the lowest level of detail; no job is too big or too small. About the Role The Retail Partnerships Senior Associate will help steer the company's effort to adopt and partner with retailers and CPGs at all levels of the sector. eCommerce is expanding, and DoorDash is making meaningful strides to become a leader in this sector. You will report to a Sr. Manager, Retail Partnerships. We expect this role to be flexible in terms of time spent remote, in-office, and traveling to visit merchant partners. You’re excited about this opportunity because you will… Driving and leading on strategic growth initiatives for your Mx portfolio Working with internal product teams to ensure we’re prioritizing the right features for our merchants, dashers & customers Project managing the rolling out hundreds of stores across the country Designing marketing and promotional campaigns for new, returning or churned customers Getting into the field to do a test delivery Gathering insights on consumer behavior and shopping patterns Leading special projects to drive operational efficiency for your partners We’re excited about you because… You’re Impact Motivated -- You have a natural desire to improve the overall business You’re Curious -- You love digging into low levels of detail to extract insights You’re Strategic -- You love to find the win-win in develop novel agreement structures to grow business with partners You’re Resourceful -- You are happy juggling many priorities concurrently and being creative with solutions to move fast You’re Colla