Merchant Ops Analyst Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business. What you'll do As a Payments Fraud Investigator, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs. Responsibilities • Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors. • Lead root cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders. • Drive cross-functional project

Sales Excellence Lead, Inference and Agentic AI Location: Noida Company: Paytm About Paytm: Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview: Paytm is looking to hire a Sales Excellence Lead within the Inference and Agentic AI organization to drive sales effectiveness, funnel governance, and sales enablement across Paytm's AI products. This role will work closely with sales leadership, business teams, product teams, and marketing teams to improve sales productivity, strengthen pipeline conversion, and accelerate revenue growth. The role will own sales review cadences, performance tracking, enablement programs, product readiness, and sales execution excellence across enterprise and mid market segments. The ideal candidate combines analytical rigor with strong stakeholder management and a passion for building scalable sales processes and enablement frameworks. Key Responsibilities: Sales Performance and Funnel GovernanceOwn the operating rhythm for weekly, monthly, and quarterly sales reviews across enterprise and mid market sales teams. Track and analyze funnel performance across lead generation, opportunity creation, pipeline progression, proposal conversion, closures, activation, and expansion. Identify bottlenecks, conversion leakages, and productivity gaps across sales channel

About the Team Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMarts are our first-party offering designed to provide on-demand deliveries by selling household essentials, groceries, brand-name favorites, local favorites and so much more. The end to end DashMart experience is powered through DoorDash. Third-party partnerships enable us to offer on-demand deliveries from both SMB and enterprise merchants across grocery, convenience alcohol and retail storefronts. The merchants own the inventory, we fulfill and deliver them! About the Role We are hiring an Associate to join the DashMart Strategy & Operations organization, focused on reducing supply chain costs to drive profitability. In this role, you will use SQL and AI to analyze data, identify cost benefit opportunities, and design solutions from the ground up. Projects may include cost optimization across inventory and freight. Solutions may be process-driven, working closely with Ops, Supply Chain, Vendor Management, and Category, or product-driven, partnering with Product and Engineering teams to build scalable fixes. You will be goaled directly against a key profitability metric, making this a highly visible role with outsized impact on the bottom line. We're looking for someone with strong analytical and problem-solving skills who can think outside the box to uncover non-obvious opportunities and creative solutions. You should bring a high degree of ownership and be comfortable independently driving a project from data analysis through cross-functional execution. This role sits at the intersection of operations, product, and finance, and is critical to DashMart's profitability goals. You will report into a Manager within the DashMart team. We operate in a hybrid work model with opportunities for in-person collaboration a few times a year, a

About the Team Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMarts are our first-party offering designed to provide on-demand deliveries by selling household essentials, groceries, brand-name favorites, local favorites and so much more. The end to end DashMart experience is powered through DoorDash. Third-party partnerships enable us to offer on-demand deliveries from both SMB and enterprise merchants across grocery, convenience alcohol and retail storefronts. The merchants own the inventory, we fulfill and deliver them! About the Role We are hiring an Associate Manager to join the DashMart Strategy & Operations organization, focused on reducing supply chain costs to fuel profitability. In this role, you will own the end-to-end effort to reduce shrink, using SQL and AI to analyze data and identify opportunities, then designing and implementing solutions from the ground up. Solutions may be process-driven, working closely with Ops, Supply Chain, Vendor Management, and Category, or product-driven, partnering with Product and Engineering teams to build scalable fixes. You will be goaled directly against a key profitability metric, making this a highly visible role with outsized impact on the bottom line. We're looking for someone with strong analytical and problem-solving skills who can think outside the box to uncover non-obvious opportunities and creative solutions. You should bring a high degree of ownership and be comfortable independently driving a project from data analysis through cross-functional execution. This role sits at the intersection of operations, product, and finance, and is critical to DashMart's profitability goals. You will report into a Manager within the DashMart team. We operate in a hybrid work model with opportunities for in-person collaboration a few times a year, and al

About the Team Integrated Marketing brings the value of DoorDash to Customers, Merchants, and Dashers by informing DoorDash’s product strategy through identifying audience needs, communicating the value of the products and services we create, and by nurturing engagement through marketing campaigns and programs. This role sits within the Dasher Integrated Marketing team , which drives awareness, engagement, and sentiment among Dashers. Within the team, the Expansion Pod focuses on new business bets and emerging opportunities —from DashLink and DSD to Catering, Alcohol, and Parcels . We work closely with Product, Strategy, and Operations partners to bring new, innovative delivery experiences to market that expand what it means to dash with DoorDash. About the Role As a Manager, Dasher Integrated Marketing – Expansion & New Business Bets , you will lead growth and go-to-market strategies for DoorDash's newest, early-stage earning opportunities for Dashers. You’ll work with partners both within the Dasher marketing org and across product management, design, strategy & operations to support strategic marketing initiatives that define product-market fit and drive awareness, adoption & excitement of new offer types for Dashers. You’ll work on projects ranging from scrappy ops tests, to national GTM launches to support the development and scaling of programs that increase engagement and retention within these new earning opportunities. You’ll leverage in-app, owned, and earned channels to grow product usage, measure impact, and drive awareness for these initiatives. You’ll collaborate with research teams like UXR and Audience insights to identify and synthesize Dasher needs, trends, and early opportunities for us to explore. This role is ideal for someone who thrives in ambiguity, enjoys blending analytical thinking with creative storytelling, and loves building new things from the ground up. You’re excited about this opportunity because

About Paytm: Paytm is India's leading financial services company offering full-stack payments and financial solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Profile: Scheme Management | Vertical: Lending EMI | Role: Program Management | About the role Own scheme design, launch, and lifecycle management for Lending EMI — offers, eligibility constructs, commercials, and performance. You will ensure schemes are commercially sound, operationally executable, and compliant, and that they deliver intended business outcomes. Key responsibilities -Design and manage EMI schemes (tenure, ROI / subvention, eligibility, ticket size, product / partner constructs). -Own scheme lifecycle: ideation → business case → approvals → launch → monitoring → refresh / sunset. -Partner with Sales, Product, Credit, Finance, and lenders on scheme constructs and go-to-market. -Analyse scheme performance (volume, conversion, margin, risk, partner ROI) and recommend changes. -Maintain scheme inventory, version control, circulars / communications, and audit-ready documentation. -Ensure schemes align with credit policy, regulatory / compliance requirements, and commercial guardrails. -Coordinate Tech / Ops enablement so schemes go live correctly in systems and processes. -Run scheme performance reviews with leadership and drive course corrections. -Support competitive benchmarking and new scheme ideation for growth segments. Why join us: We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the role We’re seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. This role will be based in our Cairo office and will be an onsite role. Your Responsibilities 1. Strategy & Governance Enhance the existing quality framework to be aligned with Tamara’s customer obsession and COPC standards. Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support). Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations KPIs. 2. Team Management Lead a team of quality specialists and auditors. Define team capacity models and performance scorecards. Embed regular calibration sessions with Ops, Training, and Product. 3. Framework & Tools Lead the implementation or optimization of the quality management system. Create audit templates, rubrics, and "What Good Looks Like" playbooks per line of business. Collaborate with BI to build quality dashboards. 4. Insights & Continuous Improvement Conduct deep-dive analysis on DSAT, repeat contacts, and poor quality audits to identify systemic gaps.

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved. You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Affirm’s Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale. What You'll Do: Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms Utilize various troubleshooting techniques to resolve complicated technical or configuration issues Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization Build scalable support processes and engage with feedback to streamline workflows Drive merchant partner communication and outreach about new features and enhancements Aggregate feature requests based on merchant partner feedback to guide future product planning What We Look For: Fluent in French as well as English Bachelor’s degree or equivalent experience 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) Ability to handle a high volume of requests with efficiency and empathy Passion and drive to change consumer banking for the better Great writing. You need to be able to clearly describe technical concepts and instructions in emails, but let your personality show an

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Team Our Workforce Management team's primary focus is to ensure we have the right people in the right place at the right time, so customers, merchants, and delivery partners get help as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve its goals, moving quickly, applying first-principles thinking, and focusing on problem-solving to ensure seamless execution. The team manages workforce capacity planning, scheduling, and real-time operations for a large and growing global network of in-house and outsourced support centers, with the goal of delivering an outstanding customer experience reliably, at scale. About the Role As a Manager, Workforce Planning, you will lead planning for our rider and merchant support ops, own KPI performance, and partner cross-functionally to keep staffing supply aligned with business priorities. This role flexes across two tracks depending on team needs and where your strengths lie: an Audience-facing track, where you act as the primary bridge between a specific line of business and the Workforce Management function, translating business goals into capacity plans and performance reporting; and a Technical track, where you directly supervise the in-house and outsourced sites, focusing on the technical accuracy of capacity models and the tools behind them. Both tracks require a leader who can navigate ambiguity, identify root causes through data, and manage up and across with clarity and confidence. You're excited about this opportunity because you will… Own capacity plans and scheduling coverage across an integrated scope spanning in-house and outsourced/vendor sites Own K

About The Team DoorDash for Business is building the premier corporate dining and benefits platform—helping companies of all sizes feed their teams through industry-leading products and meal programs. Our mission is to become the go-to solution for executives, administrators, and employees who need seamless, high-quality food programs at work. We move fast, operate with an ownership mindset, and are growing new product lines to better serve our corporate customers. Merchant success is core to that mission. When merchants have a clear, fast, and high-quality path from interest to live, our products work better for everyone—customers, Dashers, and the merchants themselves. About The Role As Associate Manager, Merchant Onboarding and Experience on the DoorDash for Business team, you will own how merchants get onto our programs and how they feel while they do it. You will be the lead for onboarding process design, execution quality, and merchant experience—turning a complex, multi-step journey into something that is faster, clearer, and consistently excellent. Your responsibilities will range from strategic (mapping the end-to-end onboarding journey, setting the operating model, and aligning Product, Ops, Sales, and Support on what “great” looks like) to operational (diagnosing drop-off, tightening handoffs, building playbooks, and using data and automation to remove friction). You will bring a systems mindset: every broken step is a process to redesign, every merchant complaint is a signal, and every manual workaround is a candidate for a better workflow. You will report into the DoorDash for Business Merchant Experience team. You’re excited about this opportunity because you will be driving… Onboarding Process Ownership Own the end-to-end merchant onboarding journey—from first intake through go-live. Map the current-state workflow, identify bottlenecks and failure points, and redesign the process so merchants get live faster with fewer drop-offs, fewer handoffs, and c

About the Team The DoorDash Kitchens team is a part of DoorDash's New Delivery Models and launches and operates shared 'dark kitchens' for restaurateurs looking to grow their business. This is a small but mighty team helping scale DoorDash Kitchens. About the Role You’ll prepare the meal and upkeep the high standard of our merchant partners/brands, while maintaining a clean kitchen area, and organization and storage for multiple culinary concepts in our DoorDash operated kitchen. You will collect, clean, and distribute cookware throughout your shift, and set the example for keeping the kitchen spotless. You will receive and organize inventory, and support other cooks and kitchen managers with daily food prep and projects. You will help maintain general kitchen pars, report shortages and inform the manager when items need to be reordered. You will maintain kitchen cleanliness, comply with food sanitation requirements by properly handling food and ensuring correct storage, and clean and sanitize cooking surfaces at the end of the shift. You will report to the Kitchen Manager. You’re excited about this opportunity because you... Love to work on a team and contribute to team culture Believe no project is too big or small Are cuisine-curious and love to cook across multiple culinary concepts Want to work in new restaurant models including delivery-only environments. We’re excited about you because… You have 1 year or more experience as a dishwasher, prep cook or line cook in a high volume kitchen environment including fast-casual, QSR, and from-scratch restaurants You have experience receiving and organizing restaurant inventory using the FIFO method You have experience preparing food from scratch, making hot and cold sauces, and have basic knife skills You are ServeSafe certified (or are willing to become certified) and you take initiative to keep the whole kitchen clean, if you see something that requires attention you take action, you don’t lea

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing As we are growing rapidly, we’re looking for a Senior Account Manager to provide excellent account management and support to a diverse portfolio of restaurant partners. Your portfolio will include enterprise partners, key accounts, and small and medium businesses (SMBs), so you’ll balance strategic negotiations and growth opportunities with day-to-day partner needs. Day-to-day in this role you’ll: We’re looking for someone who knows how to build great partnerships and drive real growth. Here’s what your day-to-day might look like: Finalising deals with existing restaurant partners across your portfolio — structuring, negotiating, and closing with care. Drive adoption of Wolt products and services. Grow relationships with existing partners by understanding their needs and helping them thrive. Boost performance with regular check-ins, data insights, and quality reviews. Own the partner journey after onboarding, acting as the main point of contact. Collaborate cross-functionally—especially with ops, marketing, and sales—to plan campaigns, solve challenges, and build business cases that create value for partners. Analyze the market and keep an eye on competitors to stay ahead. Use data smartly to focus your energy where it makes the most imp

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the role As we scale into new products, partners, geographies, and channels, we need an exceptional leader to own the strategy of how our servicing operating model evolves globally. In this role you'll set the customer operations strategy for a portfolio of complex, cross-functional expansion programs, lead a team of program and process managers, and be accountable for adapting the servicing model to new and differentiated products across markets. In addition, you will be the leader who represents operations across international business teams providing transparency into performance and partnering across product, engineering, and operations to help drive continuous improvement in service delivery for international customers. The ideal candidate pairs strong business acumen and judgment with the ability to lead teams, shape ambiguous problem spaces into clear operating plans, and influence senior partners across the company. A deep passion for growing international businesses and working to understand the localization needs for customer experience and being able to implement with scale and efficiency will be key. This role requires deep expertise in the customer/merchant servicing space and a strong grounding in financial services. You'll own a portfolio that spans a multitude of international ser

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the role As we scale into new products, partners, geographies, and channels, we need an exceptional leader to own the strategy of how our servicing operating model evolves globally. In this role you'll set the customer operations strategy for a portfolio of complex, cross-functional expansion programs, lead a team of program and process managers, and be accountable for adapting the servicing model to new and differentiated products across markets. In addition, you will be the leader who represents operations across international business teams providing transparency into performance and partnering across product, engineering, and operations to help drive continuous improvement in service delivery for international customers. The ideal candidate pairs strong business acumen and judgment with the ability to lead teams, shape ambiguous problem spaces into clear operating plans, and influence senior partners across the company. A deep passion for growing international businesses and working to understand the localization needs for customer experience and being able to implement with scale and efficiency will be key. This role requires deep expertise in the customer/merchant servicing space and a strong grounding in financial services. You'll own a portfolio that spans a multitude of international ser

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Team At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and dashers. TPMs on our Engineering teams provide fundamental support to the underlying technology services as well as the engineers building these services. It’s no simple task, but it wouldn’t be interesting if it was! About the Role Money is DoorDash’s organisation responsible for the financial products and infrastructure that enable transactions across DoorDash, Wolt and Deliveroo. The domain owns how consumers pay, how merchants and couriers are paid, and how money is recorded, reconciled and reported, covering payment processing, payment methods, payouts, invoicing, financial ledgers and regulatory compliance. We are looking for a Senior Technical Program Manager to help scale Money Domain. You will lead important engineering wide initiatives across Invoicing Platform, Payment Instruments, amongst others; working with Engineering, Product, Operations, and business leaders to deliver dependable, scalable Money capabilities for the business. Programs will span backend services, partner and merchant integrations, and regulatory / compliance products. They require strong technical judgment, cross organisational coordination, stakeholder management, and ownership of results. You will report into the centralised global Technical Program Management team in Engineering, through a manager based in London. This is a hybrid role based in our London office in Cannon Street. You're excited about this opportunity because you will… Drive Money Domain’s Most Strategic Programs - You will partner closely with Engineering a