Operations Agent Jobs

Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. InMobi InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance AI · Tokyo Reporting to the General Manager, Glance AI About the Team Glance AI is an AI commerce platform shaping the next wave of e-commerce with inspiration-led shopping, less about searching for what you want and more about discovering who you could be. Operating in 140 countries, Glance AI transforms every screen into a stage for instant, personal, and joyful discovery, where inspiration becomes something you can explor

About the Role - Customer Experience Agent at DoorDash! We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor. Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Job Highlights: Full-time position Weekly pay (every Friday) Direct contract with DoorDash Compensation and Bonuses: Base salary: $15,000 MXN monthly Monthly wellness bonus: $1,000 MXN Monthly grocery vouchers: $1,000 MXN Performance bonus: Up to $3,750 MXN Additional Benefits: Paid personal days in addition to legally mandated vacation days Work-from-home equipment provided Life insurance Aguinaldo: 15 days Savings fund: 10% Social Security and Medical Coverage: IMSS Ambulance service: 5 free events Medical assistance at home: 2 free events, subsequent services at preferential costs 24/7 medical orientation: Free phone consultations year-round Psychological assistance: Free initial consultation, preferential rates for additional sessions Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM Home nursing services Dental assistance and vision care program You're excited about this opportunity because you will... Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professiona

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy using technology. Role Overview We are looking for a strategic and tech-forward General Manager — Travel Business Operations to lead operational strategy, business analytics, CRM workflows, and AI-driven automation across Paytm’s Travel vertical (Flights, Bus, Hotels). In this leadership role, you will bridge the gap between operational execution, technology infrastructure, and executive decision-making. You will be responsible for scaling operations, optimizing ROI on key initiatives, driving enterprise CRM transformations, and deploying agentic AI solutions to enhance both customer experience and frontline team productivity. Key Responsibilities 1. Data Analytics & Business Performance Operational Performance Tracking: Architect, automate, and manage MetaQL and Apache Superset dashboards to monitor core operational KPIs, service levels, and business health. Impact & ROI Evaluation: Perform deep-dive evaluations on the financial impact and ROI of business initiatives, actively contributing data-driven insights to the Annual Operating Plan (AOP). Management Reporting & Data Governance: Standardize executive reporting suites, ensuring central-level dataset changes and limitations are seamlessly governed and reflected across operational dashboards. MetaQL Integration: Lead MetaQL enablement across business units to democratize data access and elevate self-serve analytical capabilities. 2. Enterprise CRM Management & Workflow Optimization Enterprise CRM Migration: Lead end-to-end CRM migration strategies, ensuring zero operational downtime, system parity, and business continuity. Process Automation: Continuously identify operational bottlenecks an

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking to hire a Deal Operations Analyst to support Harvey AI’s growing global sales organization. This role sits at the center of quote-to-cash execution, partnering closely with Sales, Deal Desk, Finance, and Legal to ensure deals are accurately structured, approved, and closed. This is a hands-on operational role for someone who enjoys being close to the deal flow, solving process issues in real time, and helping scale systems and workflows as the business grows. What You'll Do Review, validate, and process customer orders to ensure accuracy, compliance with pricing and contracting policies, and readiness for booking and billing Support Sales reps with Salesforce (SFDC) opportunity management, quoting workflows, and deal hygiene Manage and triage a Deal Oper

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

About the role: The Senior Operations Manager owns the daily performance of the Care Concierge function for a dedicated pod of health system clinics, and manages the people who deliver it. You are accountable for how Care Concierge agents are staffed, trained, coached, and held to a consistent standard across a 24/7 operation, so that clinics meet their SLAs without escalation. Success is measured on three outcomes: meeting SLAs by clinic at the lowest achievable cost per visit, converting scheduled appointments into completed visits, and preventing patient and partner escalations. A full pod supports 35+ Care Concierge staff working both in-person and remotely, so you will lead through Team Leads rather than a long list of direct reports. Leads own shift supervision and first-line issue resolution. You own pod performance, including the Leads themselves, and developing them into capable supervisors is a core expectation of the role. This role requires in-office presence in our New York office four days per week. People Management Leadership & Coaching: Manage and develop Team Leads with a consistent 1:1 cadence across day and overnight teams. Talent Lifecycle: Own hiring, onboarding, performance management, and schedule coverage for a 24/7 operation. Talent Development: Build an internal bench to promote Leads and Senior Agents from within. Run Daily Operations Operating rhythm: Manage clinic queues, monitor team performance, and clear blockers in real time. SLAs: Own SLA performance and act on leading indicators before they become patient or partner escalations. Workflow: Maintain SOPs, review workflows, and drive appointment conversion improvements. Manage escalations Per the SOP for routing clinical and non-clinical escalations: Non-clinical: Resolve operational, access, scheduling, and behavioral issues that exceed Lead authority. Clinical: Identify clinical, safety, and privacy issues and route them immediately to the right clinical or compliance ow

Meet Yubico Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore. Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity , pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program , offering free open-source repositories , libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program. At Yubico, we offer: Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates YubiKeys to organizations in ne

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Global Revenue Enablement (GRE) organization exists to equip every audience in our go-to-market ecosystem—field, partners and customers —with the clarity, systems, and operational leverage they need to execute with machine speed and absolute consistency. Within frontier AI and high-velocity cloud environments, enablement is fundamentally a systems engineering and operational discipline. Sitting at the nexus of GRE and our Technology & Systems engineering organizations, this Principal TPM serves as the operational architect for our revenue machine. Your mandate is to design, orchestrate, and institutionalize GTM processes built on AI-first principles—eliminating manual friction, automating complex quote-to-cash workflows, and building scalable rails for rapid commercialization. We are looking for an exceptional Principal TPM who combines top-tier portfolio governance with deep technical, systems, and operational fluency. You operate as an internal principal consultant, systems strategist, and execution engine. You will partner hand-in-glove with GRE’s Technology & Systems, the Enterprise Technology Team and Data Analytics and AI team, to translate commercial growth strategies into deterministic, automated systems. You will lead high-stakes, enterprise-wide initia

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The People Operations Coordinator, Onboarding supports the operational foundation of Harvey's new hire experience, running the logistics, systems, and processes that make onboarding work end-to-end — from pre-arrival travel and scheduling through document collection, system processing, and in-person facilitation on day one. This is a hands-on coordination role that sits at the center of a fast-growing People team, partnering daily with the People Operations team and cross-functionally with People Systems, Recruiting, Benefits, Payroll, and Legal. The onboarding program is scaling quickly and still being built in places, so this person will both execute a high volume of moving pieces with precision and help improve the systems and materials as the program matures. Succe

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. This isn't a role that waits for data to break and then cleans it up. You will help design the governance standards this data runs on, in close partnership with Partner Operations leadership and our Partner Systems lead, and you will help design how partner data flows into Salesforce as our single source of truth. The bigger opportunity: clean, well-structured partner data is what makes AI actually trustworthy to build on. You will help envision and build how AI, including tools like Claude, makes partner data visible and usable for our Partner Account Managers (PAMs), from AI-assisted dashboards to forecasting support. This is a long-term, foundation-building function meant to compound in value over time. Done well, it directly shapes how leadership sees revenue, gives Partner Sales the visibility to manage pipeline and partner health proactively, and informs how we make partner program decisions. You will report to the Head of Partner Programs & Operations in the US . This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. You Will Partner Attribution & Pipeline Health Maintain partner attribution logic, data quality, and cross-system reconciliation across Salesforce and other partner systems, ensuring MDF campaigns, marketing activities, and partner directory leads are properly captured and attributed to pipeline. Validate that partner opportunity data, including deal registration for partner-sourced deals, is accurate and properly tagged, reconciling Salesforce agai

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a Partner Operations Specialist to support the sales teams throughout the sales cycle. This role will be based out of Costa Rica and reports to our Manager of Partner Operations based in Costa Rica. You Will: Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs Work within the Salesforce.com CRM & CPQ system to assist sales reps Manage high volume intake queue, maintaining consistent SLAs Manage partner deal registration process (lead routing) Review contracts and order paperwork for completeness and accuracy Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution Quickly learn and master the quoting process Coordinate deal reviews with sales; support training, development, and compliance with operational policies Manage the daily deal approval process Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency Assist with the reconciliation of multiple transactions and other contract related adjustments Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details) You Have: 2+ years of experience with Order Management, Sales Ops, or Deal Desk at a SaaS organization 2+ years of exper

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. You will report to our Manager of Order Operations based in Costa Rica. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. You Will Support sales teams throughout the complete cycle, utilizing data audits to ensure 100% compliance with Smartsheet’s policy and customer needs. Master CRM/CPQ Infrastructure: Work within Salesforce.com & CPQ to assist sales, while identifying and reporting on system bottlenecks or data integrity issues. Operational Excellence & Metrics: Manage the daily approval process with a focus on SLA adherence and Turnaround Time (TAT) metrics. Analyze Complex Deal Structures: Customize order forms and provide guidance on complex deals, using analytical reasoning to balance commercial flexibility with financial risk. Cross-Functional Collaboration: Partner with Finance, Legal, and Professional Services to resolve transaction hurdles, acting as the primary point of contact for deal-related data reconciliation. Continuous Process Optimization: Proactively identify trends in the Quote-to-Cash (QTC) cycle; design and implement process improvements to accelerate revenue recognition and sales efficiency. Navigate Change & Scaling: Adapt quickly to evolving business rules and organizational shifts, assisting in the documentation and training of new operational workflows. Team up with other Order Operations team members to address requests. Perform other duties as assigned You Have 2+ years of experience in Order Management, Sales Ops, or Deal Desk,

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What’s the opportunity? As a Senior Sales Operations Manager, you will be a strategic and operational partner to Fin’s Sales organization, helping build the systems, processes, reporting, and operating rhythms that enable our go-to-market teams to scale effectively. You’ll work at the intersection of Sales, Finance, Business Systems, Data Engineering, Marketing, and GTM leadership. You’ll own critical sales operations programs across forecasting, pipeline management, territory and quota planning, compensation, performance reporting, and process optimization. This is a high-impact role for a systems thinker and commercially minded operator who can move comfortably between detailed analysis, cross-functional program management, and executive-level recommendations. You’ll have the opportunity to improve how Fin’s sales organiz

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As Harvey grows, we’re taking on increasingly complex, cross-functional programs that cut across teams and require dedicated end-to-end ownership. These range from opening new entities and markets, to M&A and integration work, to evolving the systems and providers that support our employees around the world. You’ll run point on some of our key operational initiatives: bringing structure to ambiguous problems, building the plan, coordinating work across functions, and driving decisions and execution. This is a hands-on program management role — you’ll work closely with functional experts, but you’re expected to get into the substance, develop a point of view, and personally step into gaps wherever needed to drive the program forward. What You'll Do Own complex, high

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As Harvey grows, we’re taking on increasingly complex, cross-functional programs that cut across teams and require dedicated end-to-end ownership. These range from opening new entities and markets, to M&A and integration work, to evolving the systems and providers that support our employees around the world. You’ll run point on some of our key operational initiatives: bringing structure to ambiguous problems, building the plan, coordinating work across functions, and driving decisions and execution. This is a hands-on program management role — you’ll work closely with functional experts, but you’re expected to get into the substance, develop a point of view, and personally step into gaps wherever needed to drive the program forward. What You'll Do Own complex, high