Operations Manager in Hong Kong

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in Hong Kong for our hybrid working model. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress a

You will sit in the Corporate Development team, working directly with senior management on product analysis, investment and strategic partnerships globally for the Company. Responsibilities: Build the analytical backbone for senior management decisions: business cases, market and competitor intelligence, and build-vs-buy-vs-partner comparisons Identify strategic and financial investment opportunities and conduct due diligence on them Ongoing support of the Company's portfolio companies Originate, structure and help execute strategic partnerships and commercial arrangements Develop and defend a view on where crypto product is heading: trading venues and DeFi/on-chain, RWA and tokenization, prediction markets, stablecoins and payments, AI x crypto etc. and translate that view into concrete opportunities for the business Prepare materials for senior professionals to use in management discussions, client meetings and the firm's engagement with institutional investors Manage ongoing relationships with potential partners across crypto and traditional finance sectors Use AI tooling to compress the manual layer of the role: screening, data pulls, first-draft memos, portfolio and partner monitoring, recurring reporting, and convert one-off analyses into repeatable workflows the wider team can run Overall operational support with regards to daily operation nand internal updates Requirements: 1-3 years of working experience in financial markets, with strong financial literacy and analytical skills Trained to think rigorously about businesses and numbers Genuine interest in products. Understanding products including but not limited to spot/perps exchanges, RWA / tokenized-asset platform, prediction market, AI Practical fluency with AI productivity tools. You use LLMs daily to research, draft, model and automate, and can point to work

Capco is a global technology and management consultancy specializing in driving digital transformation across the financial services and insurance industries. We deliver practical, innovative solutions that help our clients thrive in an increasingly complex and regulated environment. With offices in major financial centers worldwide, we combine deep industry expertise with cutting‑edge technology to create lasting impact. We are on an exciting growth journey across APAC, expanding geographically, increasing our headcount, and disrupting the consulting market with entrepreneurial, agile thinking. Now is the perfect time to join us and help shape the future of Wealth Management in Hong Kong. About Capco Market leaders across banking, capital markets, securities services, and wealth & asset management Deep expertise in digital transformation, regulatory change, data & analytics, business and finance transformation, and large‑scale technology change A culture built on entrepreneurship, collaboration, and thought leadership, focused on attracting and developing top-tier talent Role Overview As Wealth Management Lead you will be a senior consulting leader driving strategic transformation initiatives for leading wealth management clients in Hong Kong. This role goes beyond delivery: you will shape client agendas, act as a trusted advisor to senior executives, and lead complex transformation programs that span digital, operating model, regulatory, and technology change. You will play a key role in Capco’s growth within the Hong Kong wealth management market originating advisory work, building long-term client partnerships, and mentoring consulting teams while remaining hands-on in the design and execution of high-impact transformation programs. Key Responsibilities Market & Client Leadership Serve as a trusted advisor to C-suite and senior wealth management executives, providing strategic guidance on digital transformation, regulatory change, and future operatin

We are looking for a hands-on VP, Product Analytics to lead Product Analytics and build an AI-native analytics operating system across the company’s crypto, stocks, prediction markets, perpetuals, and stock futures products. You will set the analytics strategy, lead and develop the Product Analytics team, and ensure data consistently shapes product and business decisions. This is a player-coach role: you will operate at executive level while remaining technically close enough to review PRs, guide data modeling and pipeline design, and challenge analytical conclusions. You will own product and business reporting, experimentation, release measurement, diagnostic analysis, the Amplitude data stack, and the systems through which analytics work is delivered at scale. Lead Product Analytics Set the vision, priorities, operating model, and quality standards for Product Analytics. Hire, coach, and develop a high-performing team. Review analytical and data-engineering PRs, providing guidance on SQL, data models, pipelines, metric definitions, and methodology. Represent Product Analytics in executive and product decision-making. Allocate team capacity toward the company’s highest-impact opportunities. Build an AI-native analytics operating system Design how analytics work moves from business questions to trusted decisions across intake, data discovery, analysis, validation, reporting, and knowledge management. Build reusable AI tools to automate repetitive workflows, encode analytical standards, and improve the speed, quality, and consistency of delivery. Establish appropriate governance, validation, and human review for high-stakes decisions. Measure the system’s impact on turnaround time, analytical quality, experimentation throughput

The Trading team develops and operates quantitative trading strategies across prediction markets, equity markets, and crypto markets, including spot and derivatives. We are looking for an experienced Systematic Trader to develop, operate, and continuously improve systematic strategies in fast-moving electronic markets. Responsibilities: Operate and manage systematic trading strategies and frameworks across prediction markets, equities, and crypto, including spot, perpetuals, futures, options, and other derivatives. Monitor live trading, P&L, positions, risk, and execution performance. Research, backtest, deploy, and improve systematic trading strategies. Identify new trading opportunities across markets, products, exchanges, and venues. Analyze strategy and execution performance, including fills, slippage, adverse selection, transaction costs, and latency. Optimize strategy parameters, position sizing, execution, and risk controls. Work closely with quantitative developers and researchers to implement new strategies and improve trading systems. Participate in local trading coverage and rotating weekend coverage. Requirements: 4+ years of experience in systematic, quantitative, electronic, proprietary, or market-making trading. Demonstrated experience developing, operating, or improving profitable trading strategies. Strong understanding of market microstructure, execution, and risk management. Strong Python programming and quantitative data-analysis skills. Experience working with large market and trading datasets; SQL experience is preferred. Strong analytical and problem-solving skills, with the ability to take ownership in fast-moving markets. Master's or PhD degree in a quantitative discipline, or equivalent relevant quantitative experience. Preferred: Experience trading in one or m

Principal Consultant - Payments SME Location: Hong Kong (Hybrid) | Practice Area: Banking & Payments | Type: Permanent Shape the future of payments. Lead transformation. Deliver lasting impact. The Role As a Principal Consultant within Capco's Banking & Payments practice, you'll help leading financial institutions design, transform and modernise their payments capabilities. Combining deep payments expertise with strong consulting and technology knowledge, you'll lead complex engagements from discovery through to solution design and delivery. You'll work closely with senior client stakeholders to define payment strategies, assess current state capabilities, and develop target operating models and technology solutions across domestic and cross-border payment ecosystems. As a trusted advisor, you'll bring industry insight, structured problem solving and strong communication skills to help clients navigate evolving customer expectations, regulatory requirements and industry change. What You'll Do Payments consulting: Lead strategic and transformation initiatives across retail banking payments, helping clients optimise payment processes, operating models and technology capabilities. Discovery and solution design: Facilitate workshops, conduct assessments and lead discovery activities to define business requirements, target-state architecture and delivery roadmaps. Solution architecture: Design end-to-end payment solutions across domestic and cross-border payment ecosystems, ensuring alignment with business objectives, customer needs and regulatory requirements. Client advisory: Act as a trusted advisor to senior stakeholders, providing insights into market trends, emerging technologies and payments innovation. Consulting excellence: Develop high-quality presentations, executive papers and client deliverables, translating complex concepts into clear and compelling recommendations. Leadership and delivery: Lead multidisciplinary project teams, manage client relatio

About the role We are looking for a Senior Business Operations Associate to help run an AI-native operating environment across people, AI agents, and cross-functional teams. This is a high-ownership business operations role for someone who combines strong business judgement with enough technical fluency. You will help turn AI-agent capabilities into reliable production workflows, keep teams aligned in real time, and ensure that AI-heavy processes have clear ownership, quality standards, handoffs, and escalation paths. The role sits at the intersection of business operations, product operations, technology, and digital assets. You will need to move quickly, communicate clearly, understand changing market context, and remain dependable when urgent internal issues arise. What you’ll do Real-time business and team alignment Coordinate real-time alignment across business teams, Engineering, Product, Operations, AI agents, and other stakeholders. Translate business priorities into clear workflows, owners, decision points, and next actions. Identify bottlenecks, unclear handoffs, conflicting priorities, and gaps in execution. Maintain visibility across fast-moving initiatives and ensure critical work continues to move forward. Stay informed about market, product, and digital-asset developments that may affect internal priorities. AI-enabled production workflows Partner with Engineering to identify where AI-agent capabilities can improve business and operational workflows. Help translate business requirements into agent prompts, workflow logic, operating procedures, and quality criteria. Support the deployment of AI-agent capabilities into reliable production processes. Test and refine AI-heavy workflows, including edge cases, failure modes, escalation rules, and human handoffs. Build practical feedback loops between business

Location: Hong Kong | Practice Area: Insurance | Type: Permanent Lead transformation at the heart of insurance – shaping better operations, stronger customer outcomes, and sustainable business performance. The Role As an Insurance Managing Principal at Capco, you will play a senior leadership role in growing and delivering our Insurance practice in Hong Kong, with a particular focus on insurance operations transformation across claims and underwriting. You will work closely with senior client stakeholders to shape and deliver complex transformation programmes that improve operational effectiveness, customer outcomes and business performance. Bringing deep insurance expertise and consulting experience, you will connect strategy with execution, helping clients rethink operating models, processes and capabilities across the insurance value chain. Alongside client delivery, you will contribute to the continued growth of Capco’s Insurance business by developing trusted client relationships, identifying opportunities and supporting the development of our people and propositions. What You’ll Do Lead complex insurance operations transformation engagements, with particular focus on claims, underwriting and end-to-end operational improvement. Partner with senior insurance executives to define transformation strategies, target operating models, business cases and implementation roadmaps. Shape and deliver programmes that simplify processes, improve customer and employee experiences, strengthen controls and enhance operational performance. Build trusted senior client relationships, identify emerging business challenges and develop opportunities that contribute to the growth of Capco’s Insurance practice. Provide leadership across multidisciplinary teams, supporting colleagues through coaching, knowledge sharing and high-quality delivery. What We’re Looking For Significant experience within insurance consulting, transformation or senior insurance operations roles, with st

Help leading insurers rethink how underwriting, claims and operations work The Role Capco is growing its Insurance practice in Hong Kong and is looking for a Principal Consultant to lead transformation initiatives with major Life, Health and General Insurance clients across Hong Kong and APAC. This is an opportunity to work directly with senior insurance leaders to redesign operating models, transform underwriting and claims capabilities, modernise customer journeys, and unlock value through digital, automation, data and AI-enabled solutions. You will play a key role in shaping client outcomes, developing market propositions, and contributing to the continued growth of Capco’s Insurance practice. What You’ll Do Lead end-to-end transformation programmes across Life, Health and General Insurance clients throughout Hong Kong and APAC. Design future-state operating models, process improvements, and customer, underwriting and claims journey enhancements. Partner with senior stakeholders including COOs, Heads of Claims, Heads of Underwriting, Operations Leaders and Transformation Executives to deliver strategic change. Lead multidisciplinary teams across consulting, technology, operations, data and third-party vendors to achieve successful outcomes. Contribute to business development activities, market propositions, thought leadership and the growth of Capco’s Insurance capability. What We’re Looking For 8–12+ years of experience within consulting, insurance operations, underwriting, claims, transformation, or a related discipline. Strong understanding of insurance operating models, process optimisation, underwriting operations, claims operations and policy servicing. Proven experience delivering large-scale transformation programmes within regulated insurance environments. Ability to engage senior stakeholders and translate strategic objectives into practical, measurable delivery plans. Professional fluency in English; Cantonese and/or Mandarin language ski

The Trading team develops and operates quantitative trading strategies across prediction markets, equity markets, and crypto markets . We are looking for a Trading Operations & Support Analyst to support live systematic trading, ensure smooth day-to-day operations, and help improve the reliability and efficiency of our trading systems and processes. Responsibilities: Monitor live trading systems, strategies, orders, positions, P&L, and risk. Act as the first line of support for trading, execution, exchange connectivity, and production issues. Investigate and resolve order, position, P&L, reconciliation, and trading-system exceptions. Coordinate with traders, quantitative developers, exchanges, brokers, and other counterparties to resolve live trading issues. Support strategy deployments, system releases, testing, and production changes. Monitor exchange and market events, outages, connectivity issues, and other operational risks. Analyze trading and operational metrics to identify issues and improve processes. Develop tools and automation to improve monitoring, reconciliation, reporting, and trading operations. Maintain operational procedures and controls for production trading. Participate in local trading coverage and rotating weekend coverage. Requirements: 3+ years of experience in electronic trading, trade support, trading operations, production support, or a related role. Strong understanding of electronic trading, order lifecycle, positions, P&L, and risk. Ability to troubleshoot issues calmly and effectively in a fast-moving production environment. Strong Python or scripting skills; SQL experience is preferred. Experience working with large trading or market datasets. Strong analytical, communication,

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Technician will involve in the overall upkeep of plant and facilities equipment to ensure smooth daily operations. He/she needs to regularly inspect all equipment rooms and other facilities, and take note of any problem using the predefined checklists. Key Responsibilities : Conduct daily inspections of all equipment rooms and facilities to identify issues, using predefined checklists. Guide duty technicians on weekend work plans and provide technical recommendations as needed. Perform repairs on mechanical and electrical systems while adhering to safety protocols. Coordinate with vendors for urgent maintenance tasks and ensure timely resolution. Expedite equipment relocations, installations, and modifications (MACs) to minimize operational disruptions. Ensure compliance with local government regulations in all maintenance activities. Qualifications & Skills : Certification in electrical or mechanical repair (e.g., HVAC, PLC systems). Proven experience in facilities maintenance or a similar role. Ability to diagnose issues, troubleshoot effectively, and provide clear instr

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking for candidates based in Hongkong for our hybrid working model. As an ideal candidate, you will have: 5 to 8 years of related industry experience, ideally 2 years of experience in a customer facing role. Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience implementing scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership. Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle. The ability to travel up to 25% A Bachelor’s degree or equivalent work experience Placeholder for req

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Xendit Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward. About the Job Xendit is going from a Southeast Asian payments provider to a global one. Nothing in that sentence happens without rails. Every market we want to sell in has to exist before it can be sold in — an entity, a licence or a licensed partner, bank accounts, and live rails — and every market we already sell in only earns what its partner economics allow. This role owns both halves, at roughly equal weight. Market expansion. You will help decide which markets we enter, build the case that gets them funded, choose whether we build, buy, or partner for the licence, and then run the entry end to end until the market is licensed, funded, connected, and handed over to a country commercial lead. You will do it as a repeatable playbook rather than a one-off project, so the second market is faster than the first and the fifth is faster than the second. Malaysia, Singapore and Hong Kong. You will own Xendit’s financial partner portfolio in those three markets — the ba

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. Here’s the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital assets are protected from cyber-attacks, internal collusion, and human error using next-generation multi-layer technology. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O. As of January 2026, we serve over 2400 institutional customers, have secured the transfer of over $10 trillion in digital assets, and are the world’s highest-valued digital asset infrastructure company, with over $1 billion raised. Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as we Secure. Simplify. Scale Here’s the bit about the opportunity: This team focuses on expanding Fireblocks’ footprint across banks and large regulated financial institutions throughout the APAC region. This is an individual contributor role responsible for driving enterprise-level sales in one of Fireblocks’ most strategic verticals. You’ll work closely with internal teams across Sales Engineering, Business Development, Product, and Marketing to deliver innovative digital asset solutions to traditional financial in

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. Here’s the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets like cryptocurrencies and NFTs. At Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks MPC-based Wallet Infrastructure. Digital assets are protected from cyber-attacks, internal collusion, and human error using next-generation multi-layer technology. Fireblocks supports the most diverse set of tools to work with digital assets, be it DeFi, Tokenization, NFTs or Staking across the whole industry. As of August 2025, we serve over 2000 institutional customers, have secured the transfer of over $10 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised. Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Join us as we Secure. Simplify. Scale Here’s the bit about the opportunity: As a Sales Engineer at Fireblocks in APAC, you will take full ownership and responsibility for your designated projects and clients, from the product sales demonstration up to the preparation of client onboarding. You will be expected to understand the competitive landscape and how other competing solutions and platforms operate, be a gatekeeper to the internal engineering groups, assist with POC setup and testing, give demos on