Performance Qa Team Lead Jobs

Job Overview Wargaming is looking for a Performance QA Team Lead to join our World of Warships PC team. In this role, you’ll lead the Performance QA team, drive performance testing and automation using Python, and help ensure the game delivers a smooth and stable experience for players. We’re looking for a technical leader with a strong and broad background in performance engineering, who can combine hands-on expertise with team leadership and help us continuously improve our performance testing practices. Reports to Head of QA What will you do? Lead the Performance QA team: task planning, coordination, mentoring, and technical guidance Define and maintain performance testing strategy, coverage, baselines, thresholds, and regression criteria Investigate performance regressions, identify bottlenecks, and drive root-cause analysis across client, backend, and system-level components Drive performance testing and automation across game client, backend services, network interactions, and system-level scenarios Create and maintain test infrastructure, tools, and frameworks for QA team Maintain documentation for performance tests, tools, and testing processes Collaborate with development and other teams to analyze performance results and drive improvements Integrate and maintain performance testing within CI/CD pipelines Participate in architectural and technical design reviews from a QA perspective What are we looking for? 4+ years of experience in Performance QA, Performance Engineering, or related areas Experience in leading QA teams or technical leadership 2+ years of professional experience with Python Strong understanding of performance engineering principles and the ability to investigate performance issues across complex systems Experience in at least one of the following areas: client performance, backend/load performance, distributed systems, or system-level performance analysis Upper-Interme

Job Overview Wargaming is looking for a Performance QA Team Lead to join our World of Warships PC team. In this role, you’ll lead the Performance QA team, drive performance testing and automation using Python, and help ensure the game delivers a smooth and stable experience for players. We’re looking for a technical leader with a strong and broad background in performance engineering, who can combine hands-on expertise with team leadership and help us continuously improve our performance testing practices. Reports to Head of QA What will you do? Lead the Performance QA team: task planning, coordination, mentoring, and technical guidance Define and maintain performance testing strategy, coverage, baselines, thresholds, and regression criteria Investigate performance regressions, identify bottlenecks, and drive root-cause analysis across client, backend, and system-level components Drive performance testing and automation across game client, backend services, network interactions, and system-level scenarios Create and maintain test infrastructure, tools, and frameworks for QA team Maintain documentation for performance tests, tools, and testing processes Collaborate with development and other teams to analyze performance results and drive improvements Integrate and maintain performance testing within CI/CD pipelines Participate in architectural and technical design reviews from a QA perspective What are we looking for? 4+ years of experience in Performance QA, Performance Engineering, or related areas Experience in leading QA teams or technical leadership 2+ years of professional experience with Python Strong understanding of performance engineering principles and the ability to investigate performance issues across complex systems Experience in at least one of the following areas: client performance, backend/load performance, distributed systems, or system-level performance analysis Upper-Interme

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead - Quality Assurance, Support Excellence Quality Assurance is a vital leadership function within Customer Support, defining the operational standards for accurate, empathetic, and compliant merchant interactions. As our global footprint expands, Customer Support QA drives consistent quality across teams while establishing the strategy, vision, and operational frameworks necessary to elevate agent performance and merchant trust. Strategic AI integration is key to this transformation, moving QA from reactive audits to a continuous, AI-first model that scales across all support interactions. As the QA Team Lead for Customer Support, you will be part of our global Support Excellence organization, architect and execute an AI-first QA migration strategy from scratch, building evaluation models that directly improve core support metrics like CSAT, NPS, FCR, and TTR. This strategic leadership role directly manages a dedicated team of 2 QA Program Managers in Chicago, setting quality vision, defining success metrics, and embedding core evaluation dimensions, such as response accuracy, tone, empathy, issue resolution, and documentation into daily Support Operations. What You’ll Do Define, own, and execute the global Customer Support QA strategy and vision, leading the end-to-end migration from manual evaluation methods to an AI-first

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. ABOUT THE TEAM Our Quality Engineering team at Appian is dedicated to ensuring our enterprise software platform is flawless, resilient, and optimized for global scale. We operate in a highly collaborative, fast-paced environment focused on deep-tier technical precision, automated architecture, and continuous delivery pipelines. By joining this specialized group, you will collaborate directly with our Business Technology Development team to deliver robust validation frameworks that expand the capabilities of our AI-Powered Process Automation platform. Location: McLean, Virginia, USA | Work Model: Onsite at Appian Headquarters THE OPPORTUNITY We are seeking a Quality Assurance Manager with deep, hands-on test automation expertise to lead our QA team and elevate our automated testing ecosystem. In this role, you will define the overall test strategy, build and scale modern automation frameworks, and manage a team of manual and automation engineers. You will bridge the gap between quality assurance and software engineering, ensuring rapid, reliable continuous integration and delivery (CI/CD). Instead of executing standard testing scripts, you will design architectural patterns that isolate coupling, develop custom performance test pipelines, and ensure absolute Enterprise-Grade Orchestration. WHAT YOU'LL DO Quality Leadership & Team Management: Lead, mentor, and expand a team of QA engineers. Establish performance goals, conduct code reviews for test suites, and foster a culture of quality across engineering. Automation Strategy & Architecture:

Job Overview We are looking for a Senior Performance QA Engineer with experience in GameDev to join our World of Warships PC team. This position is open in our Belgrade or Nicosia office . In this role, you’ll focus on performance testing and automation, helping us identify performance bottlenecks and ensure a smooth and stable experience for our players. You’ll work closely with QA and development teams to investigate, analyze, and improve game performance. If you’re enjoy sharing your expertise and learning from others, and want to contribute to the quality of a large-scale PC game, we’d love to hear from you. Reports to Lead Automation QA Engineer What will you do? Develop and maintain automated tests for functional, performance, and stability testing on Python Develop and maintain core functionality of the automation framework Analyze automated test results and investigate failures Performance testing and profiling of game client and backend services Maintain documentation for existing automated tests, frameworks, and tools Collaborate with other teams and provide support based on automated test results Participate in the development and maintenance of CI/CD pipelines and related tools Work with different teams as internal customers, understand their needs, and provide automation solutions Participate in code reviews and contribute to improving automation code quality What are we looking for? 3+ years of experience in Performance Testing or Performance QA 3+ years of experience in Automation QA or a similar position 1+ year of commercial experience in Python-based automated testing, including writing performance test suites using pytest Experience in Performance testing tools and frameworks (k6, load testing, profiling tools) Experience in analyzing and optimizing game performance (PC games) Experience with Elasticsearch for log collection and analysis Experience with CI/CD systems (Jenkins, TeamCity) Knowledge of PC architecture basics and component interaction

Job Overview We are looking for a Senior Performance QA Engineer with experience in GameDev to join our World of Warships PC team. This position is open in our Belgrade or Nicosia office . In this role, you’ll focus on performance testing and automation, helping us identify performance bottlenecks and ensure a smooth and stable experience for our players. You’ll work closely with QA and development teams to investigate, analyze, and improve game performance. If you’re enjoy sharing your expertise and learning from others, and want to contribute to the quality of a large-scale PC game, we’d love to hear from you. Reports to Lead Automation QA Engineer What will you do? Develop and maintain automated tests for functional, performance, and stability testing on Python Develop and maintain core functionality of the automation framework Analyze automated test results and investigate failures Performance testing and profiling of game client and backend services Maintain documentation for existing automated tests, frameworks, and tools Collaborate with other teams and provide support based on automated test results Participate in the development and maintenance of CI/CD pipelines and related tools Work with different teams as internal customers, understand their needs, and provide automation solutions Participate in code reviews and contribute to improving automation code quality What are we looking for? 3+ years of experience in Performance Testing or Performance QA 3+ years of experience in Automation QA or a similar position 1+ year of commercial experience in Python-based automated testing, including writing performance test suites using pytest Experience in Performance testing tools and frameworks (k6, load testing, profiling tools) Experience in analyzing and optimizing game performance (PC games) Experience with Elasticsearch for log collection and analysis Experience with CI/CD systems (Jenkins, TeamCity) Knowledge of PC architecture basics and component interaction

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of Stripe’s risk strategy. What you’ll do Stripe is hiring a Team Lead to develop a team of Operations Associates (OAs) within Fraud Operations in Bangalore. You will be responsible for the day-to-day operational execution and performance of your workflow(s), including queue health, SLA attainment, and decision quality. This role requires staying close to the work, remaining hands-on in complex casework (QA and targeted production), modeling high-quality decisioning, providing real-time coaching, and serving as the first-line escalation owner. You will also drive unit-level operational excellence. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, and a passion for inspiring a team to deliver outstanding results. Responsibilities Manage a team of Operations Associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decis

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. Team Leader, Member Care CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. CLEAR is seeking a Team Leader to drive operational excellence and elevate the member experience within our Member Care organization. This role leads a team of frontline specialists, ensuring high-quality, compliant, and efficient member interactions across channels. The Team Leader plays a critical role in coaching performance, managing day-to-day operations, and leveraging data and technology to continuously improve outcomes. Reporting to the Manager of Member Care, this role partners cross-functionally with Training, Technology, Workforce Management, and Operations to deliver scalable, high-impact support. This is a hands-on leadership role requiring strong judgment, adaptability, and a bias toward action in a fast-paced environment. Key Responsibilities Include: Lead, coach, and develop a team of Member Care specialists to deliver high-quality, consistent member experiences across channels Manage daily operations including queue performance, staffing adjustments, attendance, and adherence to ensure SLA and productivity targets are met Own team performance through KPIs (CSAT, QA,

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. Team Leader, Member Care CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. CLEAR is seeking a Team Leader to drive operational excellence and elevate the member experience within our Member Care organization. This role leads a team of frontline specialists, ensuring high-quality, compliant, and efficient member interactions across channels. The Team Leader plays a critical role in coaching performance, managing day-to-day operations, and leveraging data and technology to continuously improve outcomes. Reporting to the Manager of Member Care, this role partners cross-functionally with Training, Technology, Workforce Management, and Operations to deliver scalable, high-impact support. This is a hands-on leadership role requiring strong judgment, adaptability, and a bias toward action in a fast-paced environment. Key Responsibilities Include: Lead, coach, and develop a team of Member Care specialists to deliver high-quality, consistent member experiences across channels Manage daily operations including queue performance, staffing adjustments, attendance, and adherence to ensure SLA and productivity targets are met Own team performance through KPIs (CSAT, QA,

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. Team Leader, Member Care CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. CLEAR is seeking a Team Leader to drive operational excellence and elevate the member experience within our Member Care organization. This role leads a team of frontline specialists, ensuring high-quality, compliant, and efficient member interactions across channels. The Team Leader plays a critical role in coaching performance, managing day-to-day operations, and leveraging data and technology to continuously improve outcomes. Reporting to the Manager of Member Care, this role partners cross-functionally with Training, Technology, Workforce Management, and Operations to deliver scalable, high-impact support. This is a hands-on leadership role requiring strong judgment, adaptability, and a bias toward action in a fast-paced environment. Key Responsibilities Include: Lead, coach, and develop a team of Member Care specialists to deliver high-quality, consistent member experiences across channels Manage daily operations including queue performance, staffing adjustments, attendance, and adherence to ensure SLA and productivity targets are met Own team performance through KPIs (CSAT, QA,

About the Team The Support Quality team’s vision is to “Provide teammates, team leads, and AI Agents with actionable feedback on 100% of cases so they can get 1% better every day. Deliver actionable business insight to wider S&O to help improve business policy and processes / Product teams to increase our customer experience.” About the Role You will report to the Director, Teammate Enablement, in our Customer Experience organization. The Teammate Enablement Team is responsible for ensuring that our Teammates have the resources (tooling, quality measurements, and knowledge base) and training to effectively and empathetically support DoorDash’s customers. Where opportunities are identified, we drive feedback to our business partners in order to empower Teammates to be 1% better every day for our customers. The team’s primary role will be to: i) build automated QA metrics that have high coverage, precision, and low false-positive rates; ii) support all manual QA efforts, including incubation and scale-up of new measurements; iii) deliver actionable insights to our partner teams to help improve the processes and policies on our support experience, as well as insights for our vendors to drive better agent performance management; and iv) manage our QA tech providers to ensure they deliver against our ambitious roadmap. This is a leadership role, with the expectation of managing the priorities of a small team while remaining accountable to key initiatives oneself. You’re excited about this opportunity because you will… Lead a small team centered around identifying and fixing top opportunities in our quality assurance programs that support customer service at DoorDash. Design, launch, and evolve our conversational intelligence program, utilizing AI technology to monitor, measure, and drive continuous improvements in our customer service interactions. Drive the strategy of our quality assurance program, identifying the right strategies to balance manual quality assuranc

A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO • Create and execute automated and manual test cases to ensure optimal system performance according to specifications. • Work closely with software development and support teams to deliver high-quality applications in a timely manner. • Develop and maintain comprehensive test plans, including manual and automated tests for functional, regression, and integration testing. • Build consensus between stakeholders and developers to define clear and testable acceptance criteria. • Document quality assurance and process flows, both existing and proposed. • Advocate for best quality assurance practices and testing techniques. • Ensure any new software changes meet business, legal, compliance, and technical requirements. • Develop and maintain test automation frameworks for various applications in trading domains. • Maintain and track quality assurance capacity, velocity, statuses, and deliverables with the team lead. WHAT’S REQUIRED • 5+ years of experience in quality assurance with test automation, software engineering, or business analysis roles. • Comprehensive expertise in processing trades, managing trading and lifecycle events, handling corporate actions, and managing cash flows. • Experience supporting fixed income products, Equities and Treasuries. • Solid understanding of position management for listed and OTC products. • Understanding of SDLC, Test lifecycle, and testing methodologies. • Experience creating and writing SQL que

Job Requisition ID # 26WD100483 Position Overview We are looking for an experienced Customer Service and Vendor Operations professional with 8+ years of experience in the Customer Service industry and 2–3+ years of team leadership experience. In this role, you will be responsible for driving vendor performance, customer experience, operational excellence, and continuous improvement. The ideal candidate is data-driven, customer-focused, and skilled at building and managing strong relationships with cross-functional stakeholders and vendor partners. Responsibilities Own and drive vendor performance and customer experience metrics for assigned teams Monitor vendor performance against Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational targets to ensure consistent performance Drive improvements across Productivity, First Contact Resolution (FCR), Customer Satisfaction (CSAT), CSCI, Average Handling Time (AHT), MRT, and Sales Leads Execute operational strategies and best practices in collaboration with vendor partners and internal stakeholders Conduct regular performance reviews, audits, and operational reviews with Operations Leads, ELs, POD Subject Matter Experts (SMEs), and OMs Ensure effective daily case management and timely resolution of customer issues Leverage Quality Assurance (QA) insights, performance data, and trends to identify coaching and process improvement opportunities Perform data analysis and Root Cause Analysis (RCA) to identify operational gaps, risks, and imp

About Yondr Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world’s largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints. But we can’t do this without you. About the Role The Quality & Commissioning (QA/CX) Manager will support the Yondr Design & Construction and the EHSQ team’s mission to create and operate spaces and services, rooted in our culture and brand. We enable Yondr's growth by optimizing for speed and designed for agility. Act as the single POC for all things Owner Quality and Cx for site level support on execution of the Program requirements. This includes but is not limited to equipment supplier quality concerns, CxA and QA team management, quality and Cx software (i.e. Cx Alloy, Procore). Main Responsibilities Support the site PM in the successful delivery of the project by ensuring compliance to the QA/Cx program on behalf of QA/Cx at the different Cx stage gates and key project milestones Manage the CxA and make sure that the CxA deliverables are completed on time and correctly Act as an on site reference point for the CxA and the GC QC and Cx Managers (technical and process) Coordinate any deferred Cx testing and assist in Cx related warranty items Monitor the Cx progress and achievement (checklist completion, issue management, NCR status), ensure the Cx escalation process is followed, advise QA/Cx and the Facilities PM on the state of readiness for the key project milestones Identify and escalate any deviation from the program standards to the QA/Cx Lead PM Provide accurate Cx performance reporting at the project and program level Qualifications and experience 8+ years of experience supporting QA for critical

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Customer Success team within Customer Experience supports Coinbase Financial Services Europe Ltd (CBFSE), our MiFID-regulated entity in Cyprus, delivering compliant support across phone, chat, and email. As a CX Supervisor, you'll lead a team responsible for monitoring and improving the quality and regulatory compliance of all customer communications, ensuring interactions are clear, fair, and fully aligned with CySEC and MiFID requirements. What you'll do: Lead a team of CX agents and QA analysts supporting CBFSE customers across phone, chat, and email, driving performance and regulatory compliance across all channels. Own the CX quality assurance framework for Cyprus, including scorecards, sampling methodology, and calibration sessions, and drive continuous improvement in quality and compliance metrics. Review recorded customer communications to verify adherence to MiFID and CySEC conduct-of-business standards, including risk warnings, disclosure requirements, and prohibition of unauthorized investment advice. Partner with Compliance, Legal, AML, Operations, and Training to translate regulatory requirements into actionable CX processes, scripts, and knowledge base content, and coach agents on QA outcomes. Manage customer and regulatory-sensitive escalations through root-cause analysis and remediation, and report CX quality and compliance KPIs to senior stakehol