Senior Customer Success Representative Jobs

Location: United States – Remote Clearance: Ability to obtain and maintain a Public Trust LTS is seeking a Senior AI Platform and Harness Engineer to develop and maintain the infrastructure, tooling, and evaluation frameworks that power enterprise AI solutions. This role is responsible for building the AI platform and reusable "AI harnesses" that enable Large Language Models (LLMs), AI agents, Retrieval-Augmented Generation (RAG), and Generative AI applications to be securely developed, tested, evaluated, monitored, and deployed at scale. The ideal candidate has experience with AI platforms, LLMOps, software engineering, cloud-native technologies, and backend systems, along with a passion for building reliable, observable, and production-ready AI solutions. You will work closely with AI architects, software engineers, data scientists, and product teams to ensure AI solutions are scalable, secure, cost-effective, and continuously improving. What You'll Do: Design, build, and maintain enterprise AI platform capabilities supporting Large Language Models (LLMs), AI agents, RAG, and Generative AI applications. Lead data preparation, training and fine-tuning of LLMs Develop reusable AI harnesses to automate testing, prompt evaluation, model benchmarking, regression testing, and quality assurance. Build AI evaluation frameworks to measure model accuracy, retrieval quality, hallucination detection, latency, throughput, cost, and overall application performance. Implement observability and monitoring solutions for AI applications, including telemetry, tracing, logging, dashboards, and operational metrics. Build and maintain LLMOps pipelines supporting model deployment, versioning, evaluation, experimentation, rollback, and continuous improvement. Design automated workflows for prompt testing, retrieval evaluation, AI system validation, and performance benchmarking. Develop internal tools for prompt management, model experimentation, AI performance optimization, and developer

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. About the job: We’re looking for a Sr. Copywriter to help define how we translate company-wide strategy and initiatives into compelling copy. As an integral member of the Creative and Marketing teams, the Sr. Copywriter represents our family of brands with every word, from acquisition emails to ad copy to developing overarching messaging systems. This is a hands-on position with a tremendous opportunity to shape the future of Playlist. Who you are: You can’t wait to dig into each new project. You research different ways to approach the brief, consult your AI assistants, come up with the best hooks, and craft on-brand copy that works. You have experience writing for everything from major marketing campaigns to in-product notifications to the opt-out language on a cookie pop-up. While you work, you collaborate and brainstorm with designers and other stakeholders to be sure the copy perfectly fits the placement and drives conversion. Responsibilities: Lead ideation on assigned projects, fostering creative collaboration and developing concepts and solutions that work. Craft copy across all mediums, including web, emails, ad campaigns, organic and paid social, one-pagers, pres

Location: San Francisco, CA (Hybrid) What is Verse? The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI. At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy. The Role We're seeking an experienced Senior Optimization Engineer to join our Data Science Team. In this role, you will lead the design, development, and deployment of optimization models that power our software platform across applications including electricity markets, renewable energy, and battery energy storage systems. You will be responsible for developing production-grade optimization engines that solve complex operational and planning problems at scale. This role requires deep expertise in mathematical optimization, strong software engineering skills in Python, and experience building optimization models that integrate with production systems. The ideal candidate has significant experience in the energy industry, particularly electricity markets and battery storage optimization. This position emphasizes technical leadership, ownership of complex optimization projects, and collaboration across engineering, product, and commercial teams to deliver high-impact optimization solutions. Key Res

Senior Data Migration Specialist About the Project We are looking for an experienced Senior Data Migration Specialist to provide expertise on a large-scale transformation programme within the financial services sector. This opportunity is suited to a senior migration specialist who combines strong technical knowledge with experience coordinating complex migration activities across business and technology teams. The engagement focuses on migrating data from a legacy SaaS platform to a new strategic solution. The programme is currently shaping its migration approach and entering a critical phase of planning, reconciliation design, and cutover preparation. Scope of services: As a Senior Data Migration Specialist, you will: Coordinate the development and delivery of the end-to-end data migration strategy. Define migration approaches, data quality standards, validation criteria, and reconciliation processes. Coordinate the design and implementation of qualitative and financial reconciliation tooling. Collaborate with business stakeholders, solution architects, engineering teams, testing teams, and third-party vendors to ensure successful migration outcomes. Facilitate migration planning activities, including migration waves, cutover planning, rollback scenarios, and readiness assessments. Identify migration risks, dependencies, assumptions, and issues throughout the programme lifecycle. Communicate delivery progress, key risks, and dependencies to programme stakeholders. Contribute to the continuous improvement of migration methodologies, governance practices, and delivery standards. Required Experience Proven experience leading enterprise-scale data migration initiatives within financial services or another highly regulated industry. Strong technical knowledge of: data migration methodologies, ETL processes, data quality management, reconciliation approaches, migration tooling and validation techniques. Experience working with SaaS platforms and complex system mi

Who We Are: LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners. At LINK, we partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories. Let us be your partners in change. Location: We are actively hiring in the Charleston, SC area. About the Opportunity LINK is actively seeking a Senior Information Designer to join our dynamic team, where we collaborate with clients across a wide range of industries to create impactful visual stories that communicate complex ideas. You will be responsible for translating concepts into compelling visual products, including prototypes, wireframes, infographics, charts, and diagrams, to effectively convey both quantitative data and abstract ideas in print and digital formats. This is an exciting opportunity for a creative professional to apply human-centered design and design thinking principles to solve complex challenges and deliver visually engaging solutions. You will work closely with both internal teams and clients to understand their needs, develop intuitive information hierarchies, and create designs that support their goals. Qualifications Bachelor’s degree in Graphic Design, Visual Communication, Visual Journalism, Animation, Information Design, or a related field. 10+ years of experience in graphic design, information design, visual communication, or a related field. Current TS/SCI clearance level required. Strong expertise in information design, visual storytelling, and communicating complex information through visual means. Well-versed in a variety of design disciplines (e.g., information design, graphic design, brand development, experience design) and able to select the appropriate approach for a given challenge. Strong understanding of info

The Incident Insights & Readiness SRE team at Datadog fosters a resilient culture by using incidents as learning opportunities and catalysts for growth. Our users are Datadog engineers, and we build the software, tooling, and operational frameworks that help them prepare for, respond to, and learn from incidents. We work closely with engineering teams across Datadog to analyze incidents and turn those insights into better tools, stronger incident response, and organizational learning. Our efforts empower Datadog to navigate unexpected failures confidently, efficiently, and with a commitment to continuous learning and systems improvement. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own and improve the on-call experience for the company by establishing best practices and building platforms to support on-call rotations and compensation. Define how we respond to incidents, lead the design and implementation of software to streamline the process, and collaborate with product teams to improve incident response across Datadog. Our aim is to fully support our incident responders in dealing with complexity. Contribute to the post-mortem process for the company, collaborating with teams on writing them, and identifying opportunities to reduce friction and enhance learning value for the organization. Our team also runs a weekly postmortem reading group. Support various teams in facilitating incident reviews that emphasize learning and blamelessness. Help them share their learnings across the organization to improve the resilience of our people. Provide technical leadership and day-to-day coaching to team members, accelerating their growth through design reviews, collaborative problem-solving and operational excellence best practices. Tra

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce V

About the role Sana Biotechnology is growing, and we are hiring new team members who believe in the potential of engineered cells as medicines, who are passionate about delivering the possible to patients, and who lead with the desire to work on novel ideas. As a Senior Manager, FP&A, you will report to the Executive Director, FP&A and play a critical role in linking business activities with financial reporting. You will support finance partnership with leaders in R&D, CMC, and G&A functions, help create financial plans, and promote spending discipline and transparency through insightful analysis and reporting. You will support long-range and annual planning, forecast, close, and management reporting activities, while helping improve the accuracy and efficiency of planning and reporting processes. What you’ll do Support annual budgeting, forecasting, and long-range planning for assigned business functions, partnering with stakeholders and Finance leadership to meet process deadlines and established targets. Prepare monthly variance analyses comparing actuals to forecast and budget; explain and investigate significant discrepancies and identify key business drivers. Support monthly and quarterly close activities related to operating expense management, cash burn analysis, general ledger reviews, headcount reviews, accruals, and related processes. Develop processes, tools, and infrastructure that enable project-level budgeting, resource planning, and portfolio planning. Help rationalize department investments, including headcount, OPEX, and CapEx, within annual and long-term operating plans, and maintain updates needed for forecast deliverables. Analyze inputs such as open purchase orders, invoices, vendor agreements, business feedback, and forecasts to support appropriate recognition of functional expenses in accordance with US GAAP and company po

CAPCO POLAND * We are looking for Poland based candidate. * This role is hybrid and may require working from the office in Warsaw. At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. THE ROLE As a Senior Business Analyst within our Business Consulting practice, you will partner with clients and internal Go-to-Market (GTM) teams to identify business improvement opportunities and shape transformation initiatives. You will lead business workshops, analyse current-state processes, identify gaps, define future-state solutions, and develop delivery roadmaps that create measurable business value. This is a client-facing role requiring strong facilitation, stakeholder management, business process analysis, and requirements management skills. You will work independently while collaborating closely with consulting, technology, and delivery teams. WHAT YOU'LL DO Lead business workshops with stakeholders to understand business objectives, current processes, and improvement opportunities. Analyse existing business processes, identify gaps, and recommend practical solutions aligned to business goals. Gather, document, and manage business requirements using clear, structured documentation and appropriate analysis techniques. Develop business cases, process maps, user stories, and delivery roadmaps that support successful implementation. Present findings, recommendations, and solution options confidently to business stakeholders and project teams. WHAT WE'RE LOOKING FOR Proven experience as a Business Analyst, preferably within consulting or large-scale transformation programmes. Strong business process analysis, process mapping, and requirements elicitation skills. Excellent workshop facilitation,

CAPCO POLAND * We are looking for Poland based candidate. * This role is hybrid and may require working from the office in Kraków. At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. THE ROLE As a Senior Business Analyst specialising in Data Analysis within our Business Consulting practice, you will partner with business stakeholders and Go-to-Market (GTM) teams to improve data quality and enable better business decisions. You will analyse existing data landscapes, understand current data schemas, identify duplicate and inconsistent data across multiple sources, and recommend practical improvements to enhance data quality at source. This is a business-facing role requiring strong analytical thinking, stakeholder engagement, and communication skills. You will independently conduct discovery sessions, analyse data, present findings to stakeholders, and develop actionable recommendations that support business transformation and operational efficiency. WHAT YOU'LL DO Analyse existing data models, schemas, and data flows to understand how information is captured and used across multiple systems. Identify duplicate, inconsistent, and low-quality data across various data sources and determine root causes. Perform data analysis to uncover trends, risks, and opportunities, presenting clear findings and recommendations to business stakeholders. Recommend practical improvements to strengthen data quality at source, including process enhancements and data governance opportunities. Produce high-quality documentation, reports, and roadmaps that support prioritisation and implementation of data improvement initiatives. WHAT WE'RE LOOKING FOR 8+ years of proven experience as a Business Analyst with

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

JOB DESCRIPTION Responsibilities: Lead the Corporate System Project Specialist and responsible for the day-to-day operations of the ERP system. Collaborate closely with international cross-functional teams across multiple entities and system developers to identify improvement opportunities for the Microsoft Dynamics 365 ERP system and other company-wide applications. Analyze business requirements, develop functional specifications, prepare design documentation, and coordinate change requests, service requests, and budget alignment/approvals. Manage the full system project lifecycle, including project kickoff, planning, system issue tracking, timeline management, testing coordination, deployment, and implementation. Oversee testing activities and release schedules to ensure the successful delivery of system enhancements. Manage ERP timesheet operations and resource planning support. Monitor the company-wide timesheet and resource planning processes to ensure satisfactory completion and approval rates each month. Continuously evaluate and optimize timesheet management processes and training programs. Manage ERP user permissions and oversee the development, maintenance, and review of system-related standard operating procedures. Oversee issue tracking, resolution, and ongoing support for company-wide ERP system. Lead and facilitate ERP project meetings with stakeholders at all organizational levels. Design, develop, and deliver company-wide application training programs, including monthly ERP timesheet training for new hires, line managers, and project functional leads. Evaluate, initiate, and lead cross-functional standardization and automation initiatives that drive continuous business process improvement and operational efficiency. Skills and Qualifications: Bachelor’s degree or higher in computer science, science or a related field. Minimum of 5 years of relevant work experience. Strong written and verbal communication skills, with excellent analytical and problem-

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. About the Team GitLab's APJ Ecosystem team builds and scales the partner (channel, alliance, and hyperscaler) motion across the region. Japan is a strategic market for GitLab, and this hire is central to strengthening our partner ecosystem there — deepening a smaller number of high-value partnerships rather than spreading thin across many transactional ones. About the Role The Ecosystem Sales Manager (ESM), Japan is a senior, market-facing role responsible for building and scaling GitLab's partner business in Japan across the full breadth of the ecosystem: hyperscalers, large Japan-centric system integrators (SIs), and born-in-th

Senior Associate, Public Affairs - Sydney, Australia The Opportunity As Teneo continues to grow its presence in Australia, we are seeking a Senior Associate with a strong background in corporate and public affairs to join our Strategy and Communications team, based in Sydney. This role focuses on advising clients on public affairs, policy, regulatory engagement, and stakeholder strategy, particularly where business objectives intersect with government policy, regulatory change, and broader geopolitical dynamics. Australia has a highly visible, fast‑moving environment, requiring strong judgement, political and regulatory literacy, and the ability to advise senior leaders through complex and sensitive situations. A Senior Associate at Teneo is responsible for delivering consistently high‑quality client work and plays a pivotal role in managing day‑to‑day account activity. You will be expected to anticipate client needs, identify emerging risks and opportunities, and ensure that work is delivered to agreed standards and timelines. You will also contribute to the development of junior team members through on‑the‑job coaching and active participation in a collaborative, high‑performance team environment. Responsibilities As a Senior Associate within Teneo’s Strategy and Communications team in Australia, your role will include: Public affairs and policy advisory Conduct research and analysis to understand market, geopolitical and/ or business trends. Prepare policy papers, policy response statements, and points-of-view on the relevant policies. Support clients in anticipating and responding to political, regulatory, and stakeholder developments that may impact business operations or reputation. Contribute to stakeholder mapping, policy analysis, and engagement strategies aligned to client objectives. Stakeholder, issues strategy and execution Support the development of integrated stakeholder engagement strategies across government, regulators, industry bodies, and other r