Senior Product Support Engineer Jobs

OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Role We are looking for a customer-obsessed and hands-on experienced Product Manager to lead the strategy, development, and optimization of our AI and agent products. In this role, you will own the end-to-end product lifecycle, working cross-functionally with engineering, design, marketing, CRM, and analytics to build AI infra and application products/systems to support both. You will play a key role in driving user engagement, retention, and conversion through effective use of push notifications—balancing personalization, timing, frequency, and business impact. What You'll Be Doing Drive product roadmap for key components of AI and agent platforms or application products, ensuring alignment with business goals and customer needs Partner with science and engineering teams to define and prioritize technical requirements for new AI features and capabilities Lead the end-to-end product development lifecycle, from conception through launch, including writin

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Role We are looking for a customer-obsessed and hands-on experienced Product Manager to lead the strategy, development, and optimization of our AI and agent products. In this role, you will own the end-to-end product lifecycle, working cross-functionally with engineering, design, marketing, CRM, and analytics to build AI infra and application products/systems to support both. You will play a key role in driving user engagement, retention, and conversion through effective use of push notifications—balancing personalization, timing, frequency, and business impact. What You'll Be Doing Drive product roadmap for key components of AI and agent platforms or application products, ensuring alignment with business goals and customer needs Partner with science and engineering teams to define and prioritize technical requirements for new AI features and capabilities Lead the end-to-end product development lifecycle, from conception through launch, including writin

P-995 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. You will work with your team to build infrastructure and products for the Databricks platform at scale . We have multiple teams working on different domains. Resource management infrastructure powering the big data and machine learning workloads on the Databricks platform in a scalable, secure, and cloud-agnostic way Develop reliable, scalable services and client libraries that work with massive amounts of data on the cloud, across geographic regions and Cloud providers Build tools to allow Databricks engineers to operate their services across different clouds and environments Build services, products and infrastructure at the intersection of machine learning and distributed systems. The impact you will have: Hire great engineers to build an outstanding team. Support engineers in their career development by providing clear feedback and develop engineering leaders. Ensure high technical standards by instituting processes (architecture reviews, testing) and culture (engineering excellence). Work with engineering and product leadership to build a long-term roadmap. Coordinate execution and collaborate across teams to unblock cross-cutting projects. What we look for: 12+ years of extensive experience with large-scale distributed systems alongside the processes around testing, monitoring, SLAs etc Extensive experience as a Software

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Pi Agents At Pi Agents, we are creating AI agents for businesses. We are building agents that help businesses of all sizes with their day to day challenges, across the full lifecycle: Acquiring, Servicing, Retaining, Upselling, and Supporting customers. We operate like a startup inside Paytm, shipping fast with a small, senior team. About the role: This role is for the SMB Growth Agents. You will own product outcomes for growth-focused agents serving small and medium Indian businesses, taking them from capability to measurable business impact at scale. Expectations/Requirements: Own the SMB Growth Agents roadmap end to end, from problem discovery to GTM and adoption. Define and own outcome metrics: merchant activation, campaign performance, incremental revenue, retention. Design agent experiences that self-serve SMB merchants can trust and use daily: onboarding, goal setting, autonomous execution, and clear reporting. Set and enforce a very high bar for UX and UI. SMB users have low tolerance for friction; the agent experience must be simple, vernacular-friendly, and mobile-first. Work with engineering and data science on agent architecture tradeoffs: latency, cost per merchant, guardrails, evals. Run structured experimentation to prove agent-driven lift over merchant self-managed baselines. Partner with sales, ops, and support to scale from pilot cohorts to the long tail Superpowers/Skills that will help you succeed in this role: 4 to 6 years of core Product Management experience. Strong B2C product experience; experience dealing with small to medium size Indian businesses is a plus. Sets a ve

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses. You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently. This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering. 🦸🏻‍♀️ What you'll do Own

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses. You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently. This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering. We are open to hiring for

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses. You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently. This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering. 🦸🏻‍♀️ What you'll do Own

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses. You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently. This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering. 🦸🏻‍♀️ What you'll do Own

P-1448 This role is hybrid and requires at least 3x a week in our office, based in São Paulo/SP. About the Role Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation in Apache Spark and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience. The Impact You Will Have Manage large strategic accounts to provide a high-touch support experience. Deep-dive into complex Apache Spark and Data Engineering issues, analyzing Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks. Advise strategic customers on Data Engineering best practices, including optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg). Project manage all open support cases to expedite support ticket closure. Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution. Directly engage on business-impacting situations and ensure recovery of functionality for the customer. Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues. Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems. Carry out regular reviews of customer cases to identify trends and proactive optimization opportunities. Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders. Drive cust

P-1448 About the Role Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation in Apache Spark and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience. The Impact You Will Have Manage large strategic accounts to provide a high-touch support experience. Deep-dive into complex Apache Spark and Data Engineering issues, analyzing Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks. Advise strategic customers on Data Engineering best practices, including optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg). Project manage all open support cases to expedite support ticket closure. Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution. Directly engage on business-impacting situations and ensure recovery of functionality for the customer. Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues. Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems. Carry out regular reviews of customer cases to identify trends and proactive optimization opportunities. Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders. Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks S

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. IEM exists to continuously improve Datadog's overall customer experience during incidents and other critical moments. We're looking for experts with a background in incident management and escalation handling to provide fast incident response, clear ownership, and calm, confident communication for our global customer base. In this individual contributor role, you will play a key part in customer communication, technical engagement, and incident management for our global customers. You will also implement processes and automations, use the same incident and case management tools we build for our customers, and help shape how they evolve. At Datadog, we place value in our office culture — the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you'll do: Lead the response to our most complex, ambiguous, and high-impact incidents and escalations from start to finish. Set the response strategy, drive cross-functional coordination, and maintain clear ownership through resolution. Navigate competing priorities across multiple critical customer situations, independently assessing business and technical impact and determining the appropriate response and escalation strategy. Represent IEM to regional Support, Sales, and Engineering leadership, building the standing and relationships that let you drive a response when a situation moves faster than process allows. Lead communications during highly sensitive, public, or large-scale incidents, adapting communication strategies for customers, internal leadership, and other stakeholders. Act as a trusted incident and escalation partner across Support, Engineering, Product, and other teams, influencing decisions and driving alignment when ownership or the path to resoluti

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role Robinhood set out to open the financial system to the many, not the few. We've done it for tens of millions of people in the US—now we're taking it global. This is one of the most ambitious initiatives for the company, and you'd be sitting at the center of it. We're building an elite team that applies frontier technology to the world's biggest financial problems. We want bold thinkers, sharp problem-solvers, and builders who are wired to make an impact. Robinhood isn't a place for complacency—it's where ambitious people do the best work of their careers. Expectations are high. So are the rewards. As a Senior Product Manager on the international team, you'll manage large-scale projects, own international trading experiences, and work with experts in data, design, engineering, marketing, operations, and research to bring ideas to life that will help us democratize the financial system. This role is based in our Menlo Park, CA and New York, NY offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do The International PM team's goal is simple to say and hard to do: democratize finance globally. That means scaling our products to work across many regions and building market-specific experiences that serve customers where they are. As a Senior PM on this team, you'll own end-to-end product experiences in new geographies and help set the playbook for every market th

Scale is hiring a Senior Product Designer / Founding Designer to lead product design for Scale’s rapidly growing ‘AI for Enterprise Data’ business unit. The mission of AI for Enterprise Data is to accelerate the deployment of AI by helping large enterprises solve their most ambitious challenges. This role will take on multiple products ranging from 0-1 initiatives to improving established products. This includes a suite of powerful AI tools for insurance AI, document processing, and more. Responsibilities Design end to end user flows, wireframes, high-fidelity mockups, and interactive prototypes for desktop web applications. Partner with Product Managers, Engineers, Data Scientists, and Operations team members to solve product and business challenges. Advocate for the voice of the user as the founding designer of the business unit. Prioritize and execute work in a fast paced environment with rapid timelines and high amounts of scope and ambiguity. Contribute to the evolution of our company-wide design system and interaction patterns. Take ownership to identify product gaps and rally support for proposed solutions. Qualifications Experience leading end-to-end B2B and enterprise web applications. Extremely high proficiency in Figma, fast execution speed is a must. Experience designing dashboards, data visualization, domain-specific editors, and forms. Understanding of front-end development processes for web interfaces. Strong communication and collaboration skills, including customer-facing meetings. Portfolio of product design projects that highlight your diversity of skills. Nice-to-haves Exposure to artificial intelligence, machine learning, and other technical concepts. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for

Scale is hiring a Staff/Senior Product Designer to lead product design for Scale’s rapidly growing ‘AI for Enterprise Data’ business unit. The mission of AI for Enterprise Data is to accelerate the deployment of AI by helping large enterprises solve their most ambitious challenges. This role will take on multiple products ranging from 0-1 initiatives to improving established products. This includes a suite of powerful AI tools for insurance AI, document processing, and more. Responsibilities Design end to end user flows, wireframes, high-fidelity mockups, and interactive prototypes for desktop web applications. Partner with Product Managers, Engineers, Data Scientists, and Operations team members to solve product and business challenges. Advocate for the voice of the user as the founding designer of the business unit. Prioritize and execute work in a fast paced environment with rapid timelines and high amounts of scope and ambiguity. Contribute to the evolution of our company-wide design system and interaction patterns. Take ownership to identify product gaps and rally support for proposed solutions. Qualifications Experience leading end-to-end B2B and enterprise web applications. Extremely high proficiency in Figma, fast execution speed is a must. Experience designing dashboards, data visualization, domain-specific editors, and forms. Understanding of front-end development processes for web interfaces. Strong communication and collaboration skills, including customer-facing meetings. Portfolio of product design projects that highlight your diversity of skills. Nice-to-haves Exposure to artificial intelligence, machine learning, and other technical concepts. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develo

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Global Support Engineering, you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance. Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority. Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view. Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact. Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with cle