Senior Product Support Engineer Jobs

You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self‑motivated with a creative and analytical approach to problem-solving Bonus tacos if you have Customer success or sales experience focused on developer tools Renewal management experience Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) Tinker with AI an

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role: Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products. You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met. This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you. In this role you will: Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform. Drive customer success and health through effective onboarding, adoption, value realization, and retention. Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them. Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success. Partner closely with the sales te

Job Title Senior Clinical Application Specialist CT Job Description As a Senior Clinical Application Specialist, you will be responsible for promoting and training on clinical utilization of Philips CT advanced Solutions to Radiologist and other Clinical Users. In this way, the Application Specialist ensures that customers are properly trained to optimally use the Applications, improve clinical effectiveness, maximizing customer satisfaction. Your role: Act as the clinical expert for Computed Tomography (CT), serving as the key applications reference across Italy. Support healthcare customers in maximizing the clinical value of their CT systems through training, education, and best-practice guidance. Drive clinical excellence and adoption of advanced CT technologies, with a particular focus on Spectral CT solutions. Partner with sales and marketing teams to demonstrate the clinical benefits of Philips innovations, support upgrades and new feature adoption, and contribute to tenders and customer presentations. Maintain and expand a high-quality clinical image portfolio to support commercial and educational activities. Gather customer and market insights and translate them into valuable feedback for our Business Innovation Unit to support future product development. Support new product introductions and ensure timely documentation and reporting following customer application visits. Build trusted relationships with radiologists, radiographers, and other healthcare professionals to help improve clinical outcomes and workflow efficiency. To succeed in this role, you should have the following skills and experience: A Bachelor's or Master's degree in Biomedical Engineering or a related discipline, or equivalent experience in the HealthTech industry. Proven experie

About the Role: We're looking for a Senior QA Engineer to drive quality across multiple concurrent projects, partnering closely with product and engineering to catch risks before they reach production. This role blends hands-on manual and automated testing with process ownership and mentorship of others. Specific responsibilities: Review and validate requirements and technical specifications; partner early with product managers and developers to define acceptance criteria and ensure testability Design and execute test cases covering functional, integration, regression, API, and end-to-end testing across web and mobile (Android/iOS) applications Write manual and automated tests; work with the Test Automation team to build and maintain automated test suites Log, track, and perform root cause analysis on defects through full resolution Document test results and provide observations on product quality and process improvements Establish and monitor QA KPIs; support and enhance test processes and reporting Manage testing efforts across multiple projects under tight deadlines with minimal supervision Mentor and support fellow QA Engineers Leverage AI-powered tools to improve test coverage, accelerate defect analysis, and support overall test efficiency [see note below] What you’ll need: Minimum of 7+ years of quality assurance experience Strong understanding of QA methodologies, defect lifecycle, and SDLC/STLC Experience with Agile software development methodologies Experience writing test cases in BDD/Gherkin syntax Hands-on experience with at least one test management tool (e.g., Jira/Xray, TestRail, Zephyr) Preferred Qualifications 2+ years building automated tests with Playwright and TypeScript Experience integrating automated tests into CI/CD pipelines (e.g., GitHub Actions, Jenkins) Familiarity with AI-assisted testing tools (e.g., AI-generated test cases, code-assist tool

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role: Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products. You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met. This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you. This is a one year fixed contract with potential for conversion after the one year. In this role you will: Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform. Drive customer success and health through effective onboarding, adoption, value realization, and retention. Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them. Act as a trusted, strategic advisor to each assigned customer—driving

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role: Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products. You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met. This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you. In this role you will: Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform. Drive customer success and health through effective onboarding, adoption, value realization, and retention. Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them. Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success. Partner closely with the sales te

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role: Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products. You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met. This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you. In this role you will: Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform. Drive customer success and health through effective onboarding, adoption, value realization, and retention. Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them. Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success. Partner closely with the sales te

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Opportunity Adyen operates as a full-stack payment processor and licensed global banking institution, capturing the behavior and complex interactions of billions of shoppers and millions of businesses worldwide. As we scale our footprint in banking, card issuing, and embedded financial products, the financial risk profiles we manage are significantly higher than traditional payment processing alone. We are leveraging our unique position to build advanced, data-driven risk management capabilities to proactively detect and mitigate platform fraud and commercial risk. We are looking for a Group Product Manager (GPM) to lead and develop a senior team of product managers within Adyen’s Commercial Risk & Platform Fraud group. This is not a standard product role. We need an all-around biztech leader who possesses strong technical instincts but treats the domain like a high-growth business, balancing architecture with a commercial mindset, regulatory strategy, and high-friction cross-functional alignment. What You'll Do Drive Commercial Excellence: Formulate and execute a strategic vision that transforms risk mitigation into customer value. Treat these premium, paid capabilities like your own business, balancing pricing strategy, revenue drivers, and costs to ensure responsible growth. Lead & Develop Senior Talent:

Dawn Aerospace has become the biggest green propulsion provider in the world, and our ambitions are even greater. We’re growing our portfolio of products to be even more performant, reliable and mass-manufacturable. As an Electronics Engineer, you will directly contribute to the design, qualification, and production of high-reliability electronics for our space propulsion systems. You will play a key role in developing flight-ready propulsion electronics, working across design, testing, and manufacturing in close collaboration with systems, mechanical, and production teams. This role is open for both Intermediate and Senior Engineers. The scope of responsibility and technical ownership will be aligned to experience and capability. This role combines hands-on electronics engineering with end-to-end ownership and offers exposure to the full lifecycle of flight hardware, from early concepts and prototypes through qualification and release to production. If you want a role where you can just do the same thing every day, then this is not for you. We’re looking for a highly motivated, talented Electronics/Aviation Engineer who is unafraid to own complex problems and their solution. What You’ll Do Design and develop mixed-signal, power, and embedded electronics for space applications Detailed design of in-space electronics including component selection, schematics capture and layout using KiCAD and maintain designs in Git Apply ECSS/NASA design practices to ensure reliability and robustness in the space environment Plan and execute verification, qualification, and acceptance test campaigns Perform hands-on bring-up, debugging, and root-cause analysis using standard lab equipment Support new product development from concept through design, test, and production Contribute to manufacturing support and continuous improvement of released hardware Collaborate with multidisciplinary teams to deliver hardware on schedule What we’re looking for Bachelor’s degree in Electronic

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As a PDE MRDA KEG Engineer / Senior Engineer , you will be responsible for developing, qualifying, deploying, and sustaining advanced defect inspection and metrology solutions that support New Product Introduction (NPI), HBM technology ramps, and High Volume Manufacturing (HVM). You will drive inspection capability readiness, equipment performance improvement, and defectivity reduction through close collaboration with cross functional team. The role requires strong expertise in semiconductor manufacturing, defect inspection technologies, data analytics, equipment qualification, and cross-functional problem solving to enable industry-leading process control and yield performance. Inspection Technology & Equipment Ownership Manage advanced inspection and metrology platforms throughout package development and manufacturing. Develop technology roadmaps and capability strategies to meet future packaging requirements. Drive equipment lifecycle management, capacity planning, and technology insertion activities. Equipment Qualification & Deployment Lead tool installation, qualification (TIQ), release, and production readiness activities. Establish equipment acceptance criteria, qualification methodologies, and deployment pla

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that deliver the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing some of the world's most transformative technologies. Our U.S. operations play an important role in building the future of AI computing. The Opportunity As Supply Chain Manager, you will lead end-to-end supply chain execution, supplier delivery performance, and program operations for critical networking, interconnect, and hardware platforms. You will align demand, material readiness, build plans, factory capacity, and delivery commitments with manufacturing ramp schedules across Graphcore's global operations. This role combines hands-on execution with strong operational and financial judgment. You will partner with Engineering, Product, Manufacturing, Quality, Finance, Procurement, and external suppliers and integrators to manage complex dependencies, support new product introduction (NPI), and scale reliable supply chain processes. What You'll Do Lead day-to-day operational engagement and performance management with global component suppliers, contract manufacturers, and rack-level system integrators. Manage supplier allocation, material availability, factory readiness, line capacity, build schedules, and final system delivery commitments for laboratory testing, validation, and deployment ramps. Aggregate demand signals across Engineering, Product, Manufacturing, and other internal teams to create aligned forecasts, build plans, and target commitments for suppliers and integration sites. Drive supply chain readiness and factory ramp execution through NPI milestones, including engineering validation testing (EVT), design validation testing (DVT), and production validation testing (PVT). Monitor component and system

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a Senior Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, business acumen, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will help our customers succeed while growing their New Relic Investment. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers. You must be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning your account base from a technical perspective. What you'll do Own customer adoption, onboarding, and continued success at your customer base. Forecast customer consumption and document opportunities and successes. Lead all aspects of the adoption, optimization, and integration of New Relic within your customers. Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals Be your customer’s voice with product and engineering. Maintain a deep understanding of the customer’s business

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building AI-native software for professional services. Our customers trust us with some of the world's most sensitive information, making security fundamental to everything we build. As a leader on our Product Security team, you'll help embed security into our engineering organization, enabling teams to build quickly and securely as we scale. Reporting to the Senior Director of Product Security, you'll help shape our product security roadmap and lead a team of engineers in delivering it. Your team will own defined areas of Harvey's production surface, working closely with product and platform engineers to shape architecture, influence design decisions, and build security tooling. You'll combine people leadership with sound technical judgment to protect our cu

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building AI-native software for professional services. Our customers trust us with some of the world's most sensitive information, making security fundamental to everything we build. As a leader on our Product Security team, you'll help embed security into our engineering organization, enabling teams to build quickly and securely as we scale. Reporting to the Senior Director of Product Security, you'll help shape our product security roadmap and lead a team of engineers in delivering it. Your team will own defined areas of Harvey's production surface, working closely with product and platform engineers to shape architecture, influence design decisions, and build security tooling. You'll combine people leadership with sound technical judgment to protect our cu

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless. What you'll do: Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends. Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality. Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations. Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation req