Senior Product Support Engineer Jobs

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We are seeking a product-minded Senior Software Engineer to help us build the next generation of media creation tools at Reddit. In this role, you will define the backend architecture that powers how Redditors capture, edit, and publish engaging video and image content. You will tackle complex technical challenges to support our media product strategy and deliver high-quality media experiences globally. Key Responsibilities Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy and build novel products and features that our users will love. Own backend infrastructure for media creation, building fast, maintainable APIs that seamlessly integrate with our frontend clients to provide a magical, real-time creator experience. Contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. Participate with a team of thoughtful, fast-moving, and motivated engineers. Contribute to standards that improve developer workflows, recommend best practices, and help mentor junior engineers on the team to grow their technical expertise. Move fast while balancing quality. We can’t afford extensive processes, and we also can’t afford show-stopping bugs. We need someone who can balance speed with quality while quickly building brand-new products. Qualifications BS degree in Computer Science, a similar technical field of study or equivalent practical experience. 3+ years of industry experience in large-scale distribute

Senior Software Engineer, Developer Infrastructure Reykjavík The Developer Infrastructure team builds the tooling and systems our Asana engineers use every day to bring their ideas to production quickly and reliably. We build and operate the software that drives Asana’s roadmap. Each day, we combine industry best practices and innovation to support this product-focused company. We’re looking for an experienced Software Engineer with a passion for developer infrastructure. You will work with a world-class team of engineers on deploying and operating existing developer tooling, and building new tools to support our global, growing development team. You will have a unique opportunity to design and develop the systems and applications that drive the Asana development experience, lead complex technical projects, and work on cross-functional initiatives to help define the future of software engineering at Asana. This role is based in our Reykjavík office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Innovate the architecture of our development sandboxes to accelerate development iteration. Modernize our build system, tighten iteration loops, and polish frequent cycles in the developer experience. Lead complex developer infrastructure projects from technical design through implementation, rollout, and operation. Partner with engineering teams to ide

The Development Infrastructure team builds the tooling and systems our Asana engineers use every day to bring their ideas to production quickly and reliably. We build and operate the software that drives Asana’s roadmap. Each day, we combine industry best practices and innovation to support this product-focused company. We’re looking for an experienced Software Engineer with a passion for developer infrastructure. You will work with a world-class team of engineers on deploying and operating existing developer tooling, and building new tools to support our global, growing development team. You will have a unique opportunity to design and develop the systems and applications that drive the Asana development experience, lead complex technical projects, and work on cross-functional initiatives to help define the future of software engineering at Asana. This role is based in our Reykjavík office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Innovate the architecture of our development sandboxes to accelerate development iteration. Modernize our build system, tighten iteration loops, and polish frequent cycles in the developer experience. Lead complex developer infrastructure projects from technical design through implementation, rollout, and operation. Partner with engineering teams to identify opportunities to enable teams to develop faster at Asana and help the company achieve our goals faster. Analyze complex developer infrastructure systems to uncover issues, root causes, and areas for improvement. Keep Asana up to date on open-source trends and identify new opportunities for improved development infrastructure. Champion co

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta’s Developer Experience team builds the tools engineers use every day to bring ideas to production rapidly and reliably. You’ll empower other Vanta engineers to leverage cutting-edge technologies and best practices to make Vanta more performant and scalable on a platform level. Example projects include modernizing our CI/CD pipelines, introducing new test frameworks, launching AI-powered dev tools, and scaling developer environments to support a growing engineering team. This team has a wide breadth of impact across all of product engineering. The work we do compounds in value by making it easier for engineers to diagnose and solve bugs, streamline workflows, and ship value to our customers quickly and safely. Vanta engineers design and develop new product functionality and infrastructure leveraging modern frameworks and tooling, including TypeScript, React, Node.js, MongoDB, Github Actions, and various AWS services such as Fargate and ECS. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We’d love for you to join us! You will: Set direction for critical dev infrastructure, enabling us to stay ahead of continued rapid growth Design and build CI and build systems that ensure Vanta engineers can develop and ship robust products quickly and confidently Improve the efficiency and reliability of our deployment workflows, including tools for hotfixes, rollbacks, and incident mitigation Lead development of tools that accelerate feedback loops — from typechecking and linting to running tests and deploying changes Build and maintain scalable developmen

Toast is driven by building a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love. International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our share in these markets. As we move into the next phase of growth, the complexity of our platform surface area and customer segments is increasing materially. We are looking for a commercially-minded (Senior) Director of Product Management to enable this growth. As a (Senior) Director of Product, International, you will lead the team of product managers to own the vision, strategy, and roadmap around upmarket expansion to support larger (15+ locations) groups, accelerating integration partner availability to ensure customers can use Toast alongside their preferred tech stack, and expansion of our FinTech / payments pricing capabilities. Scaling and managing these domains require someone who can work credibly with customers, GTM teams, engineers, executive stakeholders, and external partners in equal measure. This is a London based-role, partnering closely with teams across Canada, Australia, U.S., Ireland, and India, and a key part of our EMEA leadership team. This is a rare opportunity to shape the future of how Toast serves customers in new markets. A day in the life (Responsibilities) Drive Strategy and Execution: Set the strategic direction across upmarket, partner, and payment expansion with a focus on how those areas interact and reinforce each other to meet the north star goals for the International line of business. Partner with engineering and product teams across Toast's platform teams to ship international features in their area. Navigate competing roadmaps, set clear success criteria, and hold delivery against contractual commitments. Voice of Customer: Engage directly with customers, partners, and GTM team

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Switzerland Responsibilities The Pre-Sales Solution Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering,

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. About our Team: Micron's Front-End Central Quality Assurance (FECTQA) team plays a critical role in ensuring product quality and reliability within our fabrication facilities. We focus on proactive risk management, containment strategies, and process excellence to support manufacturing operations and deliver world-class semiconductor products. The team partners closely with manufacturing, engineering, and quality organizations globally to drive continuous improvement, share best-known methods, and ensure consistent quality standards across the network. Position Overview: As a Senior Engineer, FE Central QA, you will be instrumental in safeguarding product integrity and driving quality improvements across ID1/Fab4 operations. This role is responsible for product containment, risk assessment, disposition of deviated products, quality system compliance, and continuous improvement in a high-volume semiconductor manufacturing environment. You will also support new product qualifications and leverage AI-enabled tools and advanced analytics to improve quality assurance effectiveness, operational efficiency, and decision-making. Responsibilities: Complete product containment, risk assessment, and disposition processes to maintain product quality, reliability, and customer protection. Develop, evaluate, and revise quality assurance methods and protocols. Apply these methods to inspect and test in-process materials, production equipment, an

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. The role: We're looking for a Senior Social Media Support Agent to join our customer support team. In this role, you'll be one of the most visible representatives of our product — the person users hear back from when they reach out to us on social media or write in over email. You'll combine strong troubleshooting skills with clear, empathetic communication to turn frustrated users into satisfied ones in public and in private. This is a senior role for someone who's spent years in customer support for mobile or technical products and is ready to take on more ownership - not just resolving tickets, but shaping how the product is perceived across every channel users use to reach us. What you’ll do: Respond to customer inquiries and complaints across email, X/Twitter, and app store reviews, providing clear, accurate and friendly resolutions Troubleshoot complex product issues and manage escalations when necessary to ensure timely resolution Collaborate with cross-functional teams — including Product and Engineering — to identify and resolve product bugs and improve overall product usability Analyze support and feedback trends across channels and turn them into cle

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Data Engineer, you will work to define the data ontology for all of Roblox, establish standard methodologies for data operations and lifecycle management, design and build analytics tooling and frameworks, and influence event instrumentation. Additionally, this role is highly multi-functional, requiring close collaboration with Data Science, Experimentation, and Machine Learning teams to understand customer requirements and analytics applications, as well as with Data Infrastructure and Storage teams to develop integrated solutions. Join us and be a part of a dynamic team driving innovation and growth at Roblox. This role will report to our Engineering Manager on the DSE team. You Will: Partner with Data Science, Product, and Engineering to collect requirements to define the data ontology for all of Roblox Lead and mentor a growing team of Data Engineers to support Roblox's ever-evolving data needs Design, build, and maintain efficient and reliable batch and streaming data pipelines to populate core data sets Develop scalable frameworks and tooling to automate analytics workflows and streamline users interactions with data products Establish and promote standard methodologies fo

About the Role As a mobile platform engineer, you'll help shape the future of Chime's React Native app, building the infrastructure and tooling that make development faster, safer, and more scalable for hundreds of engineers working alongside AI. You'll thrive in this role if you enjoy building for developers, solving complex technical problems, and multiplying your impact on others while delivering a best-of-class experience for our 10M+ monthly active members. In this role, you can expect to Build and maintain internal frameworks, developer tooling, and infrastructure. Collaborate with product and engineering teams to improve app quality, performance, and observability. Identify bottlenecks and deploy operational efficiencies to automate mobile CI/CD and release orchestration, reducing manual effort and increasing reliability. Design and improve tooling to reduce friction in the developer loop and maximize engineering velocity. Mentor engineers and raise the bar on technical standards, code quality, and delivery practices through design reviews, guidance, and example. Partner with QA to lead Chime’s mobile release process across iOS and Android. Build and scale AI-enabling app development infrastructure to support increased product velocity. To thrive in this role, you have 5+ years of experience in cross-platform, mobile development, ideally with React Native. A collaborative mindset, excellent communication skills, and a drive to document and share what you build. Strong fluency in TypeScript and familiarity with React, React Native. Experience with iOS and Android build, configuration, and distribution systems. Shipped apps that are used by millions of users. A track record of profiling and improving app performance. Familiarity with observability and analytics tools like Bugsnag, Datadog, Sentry, or Hex. Deep understanding of server-client architecture, leveraging GraphQL and performance profiling (e.g., memory pressure, screen latency, optimizing

Here’s a summary of the role: Build software that matters, take real technical ownership, and use modern AI tooling to do your best work. This is a hands-on senior engineering role for someone who enjoys solving complex product problems, shaping robust solutions, and helping teams deliver reliable services at scale. You’ll work on secure, scalable microservices and APIs using TypeScript, AWS, and modern engineering practices. You’ll play a leading role within a collaborative product engineering team, owning complex features end to end, contributing to design and architectural decisions, supporting production systems, and helping raise the bar across backend, cloud, and AI-assisted development workflows. Here’s a breakdown of what you’ll do, not all of it, just the important stuff: Own and deliver complex backend services and APIs using Node.js, TypeScript, and AWS , from technical design through release and production support. Contribute to design and architecture discussions, making pragmatic decisions that balance delivery speed, maintainability, scalability, and security. Mentor and support less experienced engineers through code reviews, pairing, technical guidance, and day-to-day collaboration. Work closely with product managers, designers, and engineers across the team to turn requirements into practical, reliable solutions. Use AI tools to accelerate coding, debugging, testing, research, and documentation, while validating outputs carefully and applying sound judgment. Strengthen service reliability, observability, and engineering quality by improving monitoring, incident response, testing, and development practices. These are the essentials you’ll need to get an interview: 5 to 8 years of professional software engineering experience delivering production systems in an agile environment. Strong backend development s

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Data Engineering team at Roblox plays a fundamental role in enabling the company's success by developing and maintaining highly leveraged Core Data Sets, frameworks, and tooling to support the growing demand for analytics. As a Senior Data Engineer, you will work to define the data ontology for all of Roblox, establish standard methodologies for data operations and lifecycle management, design and build analytics tooling and frameworks, and influence event instrumentation. Additionally, this role is highly multi-functional, requiring close collaboration with Data Science, Experimentation, and Machine Learning teams to understand customer requirements and analytics applications, as well as with Data Infrastructure and Storage teams to develop integrated solutions. Join us and be a part of a dynamic team driving innovation and growth at Roblox. This role will report to our Engineering Manager on the Data Engineering team. You Will: Partner with Data Science, Product, and Engineering to collect requirements to define the data ontology for all of Roblox Lead and mentor a growing team of Data Engineers to support Roblox's ever-evolving data needs Design, build, and maintain efficient an

DeepIntent is the leading healthcare marketing platform, purpose-built to help marketers plan, activate, and optimize data-driven campaigns with speed and precision. Trusted by the world’s top healthcare brands and their agencies, DeepIntent uniquely unites media, identity, and real-world clinical data to power privacy-safe, omnichannel marketing across every screen. Backed by patented technology and proven outcomes, DeepIntent’s platform delivers measurable audience quality and script lift at scale. Learn more at www.deepintent.com . What You’ll Do: We are looking for a Senior Software Engineer – Platform Operations based in Pune, India, who will play a key role in ensuring the reliability, performance, and operational excellence of DeepIntent's platform and data ecosystem. This role requires a strong engineering mindset with the ability to troubleshoot complex technical issues, understand distributed data architectures, and collaborate across Engineering, Product, Analytics, and Customer-facing teams to deliver timely and effective solutions. As part of the Operations organization, you will work closely with Engineering to support production systems, improve operational processes, and drive platform stability. The ideal candidate is a self-motivated problem solver who is passionate about learning new technologies, improving system reliability, and delivering exceptional customer outcomes through engineering excellence. Serve as the engineering interface between Customer-facing teams, Analytics, Product, and Engineering organizations. Partner with Platform Support, Client Success, and other customer-facing teams to investigate and resolve complex platform-related issues. Analyze application, API, and data pipeline issues to identify root causes and drive timely resolution. Develop and standardize operational tools, and interfaces to support analytical and operational use cases. Monitor data pipeline executions, investigate failures, and implement corrective and pre

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey designs and builds for a legal industry being reshaped by AI, moving with the urgency and ambition the moment demands, not just adapting to change but architecting it. As a Design Systems Designer at Harvey, you will define the foundations that make our product coherent, scalable, and trustworthy as it grows in complexity. The design system is not just a library of components. It is the shared language between design, engineering, and AI that ensures consistency, quality, and confidence across every interaction. This is a design role with unusual technical depth. You lead with design: craft, systems thinking, and a strong point of view on product experience. But you're equally at home in architecture and implementation. You understand how tokens are structured,

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey designs and builds for a legal industry being reshaped by AI, moving with the urgency and ambition the moment demands, not just adapting to change but architecting it. As a Design Systems Designer at Harvey, you will define the foundations that make our product coherent, scalable, and trustworthy as it grows in complexity. The design system is not just a library of components. It is the shared language between design, engineering, and AI that ensures consistency, quality, and confidence across every interaction. This is a design role with unusual technical depth. You lead with design: craft, systems thinking, and a strong point of view on product experience. But you're equally at home in architecture and implementation. You understand how tokens are structured,