Senior Product Support Specialist Jobs

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are looking for a Senior Product Manager to join our Applied AI organization at Smartsheet. You'll own the roadmap for specialized AI agents and evaluation infrastructure, ship complex agent capabilities end-to-end, and define the standards that enable teams across the company to build agents successfully. You'll report to our Director of Product Management for Applied AI located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own the strategy, roadmap, and execution for specialized AI agents and evaluation infrastructure Ship large, technically complex agent capabilities end-to-end with with a high degree of autonomy Define agentic development standards that enable teams beyond your own to build high-quality agents Mentor and develop junior PMs on your team Build strong cross-functional partnerships with engineering, design, and data science to drive alignment and move work forward Support other duties as assigned You Have: 8-10+ years of product management experience with technically complex platforms Fluency in AI/ML concepts -model evaluation, agent architectures, RAG, prompt engineering, quality measurement Track record of shipping enterprise software from inception to launch Experience building or managing evaluation and quality infrastructure for AI or ML systems (strongly preferred) Comfort operating in high-ambiguity environments with significant autonomy Exceptional communication skills and the ability to influence without auth

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ As a Product Marketing Manager for the Italian market at Qonto, your main focus will be to develop strong customer insights, drive the go-to-market strategy, and support the successful launch and adoption of our products in Italy. This is an exciting opportunity to shape our market strategy and contribute directly to Qonto’s growth. The role is a maternity cover for Giulia, our current Product Marketing Manager for the Italian market. 👩‍💻🧑‍💻As a Product Marketing Manager - Italian Market at Qonto, you will • Specialize in customer insights for the Italian market, identifying and prioritizing use cases and features that resonate with local customers. • Drive the GTM strategy, ensuring effective product launches and strong market positioning. • Act as P

FEQ427R368 The Impact You Will Have Databricks' Field Engineering organization is growing rapidly across the Americas (AMER), and our FE teams need enablement that meets them where they are: regionally relevant, technically deep, and aligned to how their Business Unit (BU) sells. This is a regional enablement role embedded in the AMER Enablement team. You will own the end-to-end FE enablement strategy for your AMER business unit, ensuring every Field Engineer (FE) in your segment can confidently qualify, position, demo, and defend Databricks in competitive situations. You will be the connective tissue between Global FE Enablement programs and the regional field, translating global content into regionally actionable assets, representing the field-readiness voice in BU leadership forums, and ensuring that when an FE walks into a customer meeting, they are prepared to win. You won't just run programs. You'll shape how enablement lands for hundreds of field engineers across your BU, working directly with Tech GMs and FE Senior Executives, Global FE Enablement, and cross-functional enablement peers (Sales, Customer, Partner) to drive measurable field readiness. This is an individual-contributor role: you lead through influence, SME communities, and the assets you build, not through direct reports. What You'll Do Own the regional FE enablement strategy for your AMER business unit, from foundational onboarding through advanced technical specialization and competitive positioning Execute and regionalize global FE programs: take global enablement content (technical foundations, product launches, certifications, specializations) and adapt it for your BU's specific sales motion, customer base, and competitive landscape Support product launch readiness for the field: ensure FEs in your BU are prepared for new product launches with regionally relevant talk tracks, demo environments, hands-on labs, and competitive positioning before GA Build and ship enablement at scale using AI:

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that deliver the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing some of the world's most transformative technologies. Our U.S. operations play an important role in building the future of AI computing. The Opportunity As Supply Chain Manager, you will lead end-to-end supply chain execution, supplier delivery performance, and program operations for critical networking, interconnect, and hardware platforms. You will align demand, material readiness, build plans, factory capacity, and delivery commitments with manufacturing ramp schedules across Graphcore's global operations. This role combines hands-on execution with strong operational and financial judgment. You will partner with Engineering, Product, Manufacturing, Quality, Finance, Procurement, and external suppliers and integrators to manage complex dependencies, support new product introduction (NPI), and scale reliable supply chain processes. What You'll Do Lead day-to-day operational engagement and performance management with global component suppliers, contract manufacturers, and rack-level system integrators. Manage supplier allocation, material availability, factory readiness, line capacity, build schedules, and final system delivery commitments for laboratory testing, validation, and deployment ramps. Aggregate demand signals across Engineering, Product, Manufacturing, and other internal teams to create aligned forecasts, build plans, and target commitments for suppliers and integration sites. Drive supply chain readiness and factory ramp execution through NPI milestones, including engineering validation testing (EVT), design validation testing (DVT), and production validation testing (PVT). Monitor component and system

Company Overview Accordion is a global private equity-focused financial consulting firm specializing in driving value creation through services rooted in Data & Analytics and powered by technology. Accordion works at the intersection of Private Equity sponsors and portfolio companies’ management teams across every stage of the investment lifecycle. We provide hands-on, execution-oriented support, driving value through the office of the CFO by building data and analytics capabilities and identifying and implementing strategic work, rooted in data and analytics. Accordion is headquartered in New York City with 10 offices worldwide. Join us and make your mark on our company. Data & Analytics ( Accordion | Data & Analytics ) Accordion's Data & Analytics (D&A) practice in India delivers cutting-edge, intelligent solutions to a global clientele, leveraging a blend of domain knowledge, sophisticated technology tools, and deep analytics capabilities to tackle complex business challenges. We partner with Private Equity clients and their Portfolio Companies across diverse sectors, including Retail, CPG, Healthcare, Media & Entertainment, Technology, and Logistics. D&A team members deliver data and analytical solutions designed to streamline reporting capabilities and enhance business insights across vast and complex data sets ranging from Sales, Operations, Marketing, Pricing, Customer Strategies, and more. Working at Accordion in India means joining 800+ analytics, data science, finance, and technology experts in a high-growth, agile, and entrepreneurial environment to transform how portfolio companies drive value. It also means making your mark on Accordion’s future—by embracing a culture rooted in collaboration and a firm-wide commitment to building something great, together. Join us and experience a better way to work! Location : Hyderabad, Telangana Role Overview: Accordion is looking for an experienced Senior Director to lead the Gener

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple core domains while partnering across teams to drive great outcomes. You’re an excellent communicator who earns customer trust, understands complex systems quickly, and enjoys digging deep to find and resolve root causes. You’re comfortable participating in an occasional weekend or holiday on-call rotation (scheduled in advance) as part of our global coverage model. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do Solve interesting, technically complex cases for Vercel customers. Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations. Partner with Product, Solutions, and Customer Success to provide guidance internally and externally. Develop and improve internal tools and scripts that increase team efficiency. Specialize in a given product area ( v0 ) and act as a domain owner within the team. Improve existing documentation and create new runbooks, guides, and internal processes. Assist Customer Success M

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Technical Architect on our Advanced Services team, you will bridge pre-sales strategy and post-sales delivery to architect enterprise data migration, disaster recovery, and hybrid-cloud storage solutions. In this dual consultative and hands-on role, you will collaborate closely with Sales, Engineering, and enterprise customers to translate complex business needs into resilient, automated IT infrastructure. You will drive revenue growth and project success by serving as the trusted technical authority across high-impact data center transformations. WHAT YOU'LL DO Architect & Scope High-Impact Solutions: Partner with Sales, Product Marketing, and customer leadership to evaluate complex enterprise environments, design high-availability storage architectures (replication, clustering, cloud integration), and scope Professional Services engagements that drive sales conversion and solution adoption. Lead Enterprise Data Migrations & Implementations: Own end-to-end technical execution of complex data center consolidations and block/file migrations using specialized appliances (e.g., Cirrus Data) and native toolsets, ensuring seamless cutovers with zero data loss and minimal operational disruption. Automate & Modernize Storage Operations: Develop custom scripts (Python, PowerShell, Shell) and integration workflows to automate replication, disaster recovery, and cloud-bursting processes within client

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Business Intelligence Developer specializes in Power BI and supports a more strategic, product- and outcome-oriented analytics capability across the commercial sales environment. This role is responsible for developing analytics, reporting, and insight solutions that strengthen decision-making, support evolving enterprise priorities, and stay closely connected to Field needs. This individual partners with business analysts, IT developers and architects, and business stakeholders to translate business requirements into scalable dashboards, reports, and data visualizations. The role balances day-to-day delivery with longer-term capability building, helping ensure the DataMart and related analytics assets remain reliable, scalable, and aligned to business goals. Through strong Power BI expertise, this role supports continuous improvement in analytics usability, release readiness, and reporting effectiveness, while contributing to sustainable development practices aligned to governance and company standards. The Business Intelligence Developer also helps expand the organization’s ability to leverage analytics and AI in support of business transformation. **The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location Responsibilities: Design,

ABOUT US Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion. We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking. ROLE RESPONSIBILITIES We are currently seeking Senior Consultants to support and drive the growth of our Data and AI practice. This is an exciting opportunity to be a leader, in a growing team of data practitioners, where you will be initiating and implementing cutting-edge data & analytics programmes for top-tier Financial Services clients. This project is with a leading Corporate & Investment Bank as a Product Owner for digital mobile and payments project . KEY RESPONSIBILITIES Act as the Product Owner in shaping and delivering digital payment and mobile banking solutions, ensuring alignment with business objectives and customer needs. Contribute to product roadmap execution, feature prioritisation, and product strategy across payments and mobile banking initiatives. Gather and analyse business requirements from key stakeholders, translating customer and business needs into clear product requirements and user stories. Work closely with Engineering, Design, Risk, and Operations teams to deliver end-to-end product enhancements and ensure a seamless customer experience. Collaborate with stakeholders across business, technology, and regional teams to drive product adoption, address customer feedback, and continuously improve product performance. SKILLS & EXPERTISE At least 5 years' experience in product management , business analysis, consulting, or fina

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Customer Experience Engineering team at Robinhood sits at the intersection of cutting-edge AI and real human impact. We build the systems that power how millions of customers get support — from intelligent chatbot deflection and ticketing tools to a first-of-its-kind private wealth product called Concierge, designed for high-net-worth customers. Our team of engineers spans iOS, Android, web, backend, and LLM/AI specializations, working closely with dedicated product managers and data scientists to ship products that set a new bar in the fintech space. We move fast, we iterate, and we take quality seriously. As the Senior Engineering Manager for Agent Experience, you'll own the engineering execution of one of Robinhood's most ambitious and high-visibility zero-to-one products. You'll lead a team of engineers building premium, AI-powered features — natively within the Robinhood app for our highest-value customers. This role requires a leader who is comfortable navigating ambiguity, aligning closely with product leadership, and delivering reliably in a fast-moving environment with executive visibility. You'll be a key voice in shaping both the technical direction and the cu

Req: FEQ227R196 Location: Tokyo, Japan Mission The AI Forward Deployed Engineering (AI FDE) team is a highly specialized customer-facing AI team at Databricks. We deliver professional services engagements to help our customers build and productionize first-of-its-kind AI applications. We work cross-functionally to shape long-term strategic priorities and initiatives alongside engineering, product, and developer relations, as well as support internal subject matter expert (SME) teams. We view our team as an ensemble: we look for individuals with strong, unique specializations to improve the overall strength of the team. This team is the right fit for you if you love working with customers, teammates, and fueling your curiosity for the latest trends in GenAI, LLMOps, and ML more broadly. The impact you will have: Develop cutting-edge GenAI solutions, incorporating the latest techniques from Databricks AI research to solve customer problems Own production rollouts of consumer and internally facing GenAI applications Serve as a trusted technical advisor to customers across a variety of domains Present at conferences such as Data + AI Summit, recognized as a thought leader internally and externally Collaborate cross-functionally with the product and engineering teams to influence priorities and shape the product roadmap What we look for: Experience building GenAI applications, including RAG, multi-agent systems, Text2SQL, fine-tuning, etc., with tools such as HuggingFace, LangChain, and DSPy Expertise in deploying production-grade GenAI applications, including evaluation and optimizations Extensive years of hands-on industry data science experience, leveraging common machine learning and data science tools, i.e. pandas, scikit-learn, PyTorch, etc. Experience building production-grade machine learning deployments on AWS, Azure, or GCP Graduate degree in a quantitative discipline (Computer Science, Engineering, Statistics, Operations Research, etc.)

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Content Writer, Global Adyen is hiring a senior content writer who is organized, self-driven and good with people. You will work from our Amsterdam office for our global content team, reporting to the Global Content Lead. This role exists to produce content that serves Adyen’s business and marketing goals while staying true to our brand. You deliver compelling copy that measurably strengthens our value proposition, our marketing strategy and our brand. You will take on complex projects, where long-form skill, narrative depth and storytelling backed by data set Adyen apart. The right person has a track record of turning briefs into strong content, whatever the objective. Long-form is your core strength. You are also comfortable with short-form and SEO. You work well with the people across the company and you manage projects with discipline. What you’ll do Write thought leadership, brand narratives, editorial series and other long-form pieces that strengthen Adyen’s authority and make the brand more distinctive. You also pick up other copy needs as they arise. Show real command of long-form, short-form and SEO writing, with long-form editorial as your specialism. Connect every content initiative to commercial goals and the wider content strategy, and show that you understand business, marketing and brand priorities each time yo

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary Perforce is looking for a Senior Software Engineer to join the Akana Sola team. Sola is Akana's mainframe API enablement product, exposing COBOL, CICS, and IMS/DB2 assets as REST/SOAP APIs. This is a genuine growth opportunity: mainframe skills are increasingly rare and highly valued, and this role is built for an engineer with a strong Java/API foundation who wants to develop a differentiated, in-demand specialization in mainframe technologies. You'll work directly with, and be mentored by, senior engineers on a small, highly specialized team maintaining a product that supports mission-critical customer applications. We work in an agile product development process with core values of results, teamwork, ownership, quality of work, problem solving, and service to customers. Responsibilities Mainframe & Legacy Systems – Growth Track (Mentorship & Training Provided) These skills will be developed on the job under mentorship from our senior mainframe engineers. Any prior exposure is a strong plus, but eagerness to learn matters more than existing depth. COBOL - the primary language, by volume, behind the legacy Sola runtime that all customers rely on. CICS application development, as

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity Solutions Architects are the trusted advisors to New Relic’s current and prospective customers. As part of the Strategic Solutions Architect (SA) Organization, you will support the observability transformation initiatives of New Relic’s clients. Solutions Architects work collaboratively with New Relic customers across all segments, as well as with Sales, Engineering, Product Management, and Marketing organizations. You will collaborate on strategic engagements that require a high degree of strategic planning, consulting, hands-on technical expertise, and internal cross-departmental collaboration within New Relic. Solutions Architects help shape and execute a strategy to build awareness and drive broad usage of the New Relic platform with customers, becoming their trusted advisor. The ideal candidate should be self-motivated with a proven track record in software/technology sales or consulting. The ability to connect technical solutions with measurable business value is fundamental to a Solutions Architect. Candidates must also demonstrate the ability to think strategically about business, product, and technical problems. You will specialize in leading expansion and observability penetration opportunities by providing thought leadership for solution design, best practice implementation, and technical problem-solving. You will enable the measurement and analysis of the success of New Relic's go-to-market strategy in both the penetration and expansion phas

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Tech Recruitment Business Partner Are you passionate about scaling world-class product and tech teams? We are looking for an experienced Senior Tech Recruitment Business Partner to join our Global Talent Acquisition team. In this role, you will be a strategic talent advisor and growth engine for our EMEA teams and global tech hubs. You will work closely with engineering and product leaders to identify, attract, and hire exceptional talent—with a strong, dedicated focus on specialized technology profiles and Product Management If you thrive in a fast-paced, innovative environment and love shaping the future of a high-growth tech organization, we would love to connect with you. What You’ll Do Strategic Partnership: Act as a trusted Business Partner to global tech hiring managers, defining headcounts, aligning on candidate profiles, and building tailored talent strategies. Specialized End-to-End Recruiting: Lead full-lifecycle recruitment with a primary focus on scaling specialized Tech and Product Management domains (including GPM, SPM, Machine Learning, and Engineering roles). Proactive Sourcing & Pipeline Building: Utilize creative sourcing techniques to engage top-tier, passive talent, cultivating strong candidate pipelines and delivering an exceptional, high-touch hiring experience. Inclusive & Data-Driven Hir