Senior Product Support Specialist Jobs

Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. Focus: Strategic negotiation, high-level buyer relationships, and portfolio steering. Position Summary: We are seeking a high-caliber National Account Manager to lead Reolink’s expansion across major US retail landscapes. You will serve as the primary strategic architect for our retail presence, driving high-level negotiations and securing prime shelf placement. Key Responsibilities: ● Strategic Account Acquisition: Identify and penetrate untapped Tier-1 or Tier-2 retail channels; lead the end-to-end process from initial pitch to "vendor of record" status. ● Top-Level Negotiation: Direct annual Joint Business Planning (JBP) and line reviews with senior buyers to optimize SKU assortments and promotional calendars. ● P&L & Margin Management: Full accountability for account profitability, managing MDF (Marketing Development Funds), RTV (Return to Vendor) rates, and backend rebates. ● Portfolio Strategy: Influence the product roadmap by providing market intelligence on competitor movements (e.g., Ring, Arlo, Nest) and consumer trends in the smart home security sector. ● Cross-Functional Leadership: Collaborate with Marketing and Supply Chain teams to ensure seamless execution of nationwide product launches and seasonal resets. Requirements: ● 8+ years of experience in Retail Business Development or Key Account Management within the US Consumer Electronics or Smart Home industry. ● Proven track record of managing mul

About the Team The Tax Technology Automations & Innovation team — known internally as the AI Team — builds the automations, Generative AI, and internal tooling that let DoorDash's global Tax function scale as the business grows across the US, Canada, and — through Wolt and Deliveroo — internationally. We turn manual, repetitive tax work into reliable, governed software, and we bring modern AI into the heart of how a tax function operates — responsibly, and with auditability built in. The team is organised into an AI Strategy function and three regional pillars: EMEA, US & Canada, and Coffee & Special Projects. This role sits in the AI Strategy function and reports to the Tax Technology lead. You will set the technical and AI direction the three regional pillars build around, and partner across Tax, Tax Tech, Data Operations, Accounting, Product, and Engineering, as well as InfoSec, Internal Audit, and Compliance. About the Role DoorDash is looking for a senior-level AI and data expert to lead how the Tax department operates through automation, Generative AI, and intelligent data tooling. Beyond building high-impact automation, you will set the strategy for how LLMs, GenAI, and machine learning are integrated into critical tax workflows at scale, and act as the AI authority for the function. This is the role that makes the entire team AI-native rather than merely AI-assisted. By owning the AI and automation governance framework, you will also ensure that everything the team builds on top of sensitive tax data stays controlled, defensible, and audit-ready. You don't just build — you set the bar, mentor the regional teams, and decide how we adopt a fast-moving technology responsibly. You're excited about this opportunity because you will… Define and lead the GenAI strategy for the Tax function, identifying high-value use cases and setting adoption standards. Architect and deploy enterprise-grade AI solutions — intelligent assistants, AI-driven classificatio

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About North North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. Why This Role? This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications. We’re looking for senior software engineers with Applied AI experience who can own the design, build, and deployment of agentic workflows powered by Large Language Models (LLMs), from early prototypes to production-grade AI agents, to deliver concrete business value in enterprise workflows. You’ll work closely with customers on real-world business problems, often building first-o

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Professional Services Sales team works with our most strategic users. You will help customers accelerate their growth and adoption on Stripe. This role is responsible for leading strategic conversations during pre-sales that will transform the payments and financial infrastructure for leading enterprises, ultimately driving revenue growth through our professional services offerings. What you’ll do As an Enterprise Services Manager, you will sell Professional Services engagements to strategic clients and drive Stripe’s future growth engine by building relationships with prospective users and turning them into happy Stripe users. Responsibilities Own the entire Professional Services sales cycle for enterprise companies. Partner with Account Executives on named account lists to develop account plans aimed at winning and expanding Professional Services business with enterprise clients. Drive the success of Professional Services by managing and forecasting bookings. Craft custom proposals that align with clients' business outcomes, utilizing services across Professional Services and partner offerings. Advise senior leadership in customer organizations on building business cases for digital transformation. Lead pre-sales workshops with customers, focusing on strategy, vision, discovery, and assessment. Shape Professional Services deals, and build and negotiate contracts/Statements of Work. Engage with Product and Engineering teams to

About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating products, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers. Role Overview GOAT is seeking a fashion enthusiast looking to combine their passion with a full-time career, and obtain an entry-level position in the startup world. The ideal candidate possesses a solid knowledge of not only sneakers/apparel but of the consignment industry for brands such as Nike, Jordan, Adidas, New Balance, FOG Essentials, Supreme, BAPE, Denim Tears etc. As a Junior Authentication Specialist, you must have the ability to verify authenticity of sneakers/apparel across the major brands. In addition, a Junior Authentication Specialist must keep up with industry trends, releases, and collaborations with the world's best retailers, from streetwear to high fashion. You will not only figure out the authenticity of sneakers/apparel, but spot manufacturer defects, assess wear, and inspect SKU and size, ensuring that each buyer has the retail experience they've come to expect. In this role, you will: Assist Senior Authentication Specialists in the verification process of both footwear and apparel Receive and arrange inbound inventory according to brand, model, etc Keep detailed notes and enter accurate data into the GOAT Group database, including release information, product SKUs and production dates Continuously research and learn about new models and brands of sneakers Manage and keep up to date with the authentication process through training and self-directed learning Other duties as assigned We are looking for: Passion for sneakers and streetwear, technology and helping others succeed Knowledge of sneakers and apparel acro

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As Director, Developer Relations – Europe, you will lead Roblox’s developer ecosystem strategy and growth across Europe. You will be accountable for defining the regional strategy, establishing the partnerships and programs required to execute it, and delivering measurable outcomes for the Roblox developer ecosystem. You will build deep relationships with leading developers, studios, publishers, technology partners, and emerging creators while identifying the next generation of high-potential partners for Roblox. You will serve as a senior representative of Roblox within the regional games and technology industries and as an executive-level advocate for the needs and opportunities of developers within Roblox. This role requires both strategic vision and operational leadership. You will translate Roblox’s global priorities into a regional strategy, identify opportunities and barriers to ecosystem growth, and mobilize teams across Product, Engineering, Marketing, Partnerships, Creator, and International to deliver against those opportunities. You Have 10+ years of experience in developer relations, games, partnerships, platform strategy, or related fields. Experienced leading regional o

About Tr1X Tr1X is a clinical-stage biotechnology company developing engineered Tr1 cell therapies to restore immune balance in autoimmune and inflammatory diseases. Leveraging the unique biology of Tr1 cells, the company is advancing a pipeline of off-the-shelf allogeneic and in vivo CAR-Tr1 therapies designed to deliver targeted immunoregulation and address diseases driven by immune dysfunction, including transplant-related complications. Founded by pioneers in the discovery of Tr1 cells, Tr1X, Inc. is focused on developing durable, potentially curative therapies for conditions with high unmet need. For more information, visit www.tr1x.bio. Position Summary The Director, Medical and Regulatory Writing reports to the Vice President, Head of Regulatory Affairs and provides strategic planning, development, review, and delivery of high-quality medical, clinical, and regulatory documentation supporting Tr1X clinical programs. The role is responsible for establishing and executing medical writing strategies across clinical development programs, ensuring the timely preparation of scientifically accurate, regulatory-compliant documentation. The Director drives document quality and operational excellence and collaborates with senior leaders across Clinical Development, Regulatory Affairs, Biostatistics, Clinical Operations, Translational Medicine, CMC/Technical Operations, and other functions. The position plays a critical role in supporting regulatory milestones and submissions throughout the product lifecycle, while ensuring alignment with applicable regulatory requirements, scientific standards, and corporate objectives. Key Responsibilities Partner with Regulatory to develop and implement the medical writing strategy in alignment with corporate objectives, clinical development plans, regulatory strategies, and program goals. Author (writes & edits) high-quality documents across all program areas as needed such as clinical study protocols, protocol ame

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Sales Performance Analytics Leader is a transformational people leader responsible for evolving a delivery-focused analytics team into a strategic, outcome-oriented capability that business leaders rely on to make decisions. This role will set a clear vision, challenge the status quo, and help the team adapt and evolve—strengthening accountability, prioritization, business partnership, and the quality of insights delivered across the commercial sales environment. A key focus is to review and streamline the existing reporting portfolio, consolidating overlapping outputs, and focus resources on a smaller set of trusted dashboards, analytics products, forecasts, and AI-enabled insights that answer the most important business questions. The leader will establish product discipline, define success measures, and ensure solutions are timely, intuitive, scalable, and actively used to guide sales strategy and performance decisions. The leader must bring experience with data, business intelligence, and analytics delivery to evaluate tradeoffs, guide technical teams, and translate complex issues for senior stakeholders. Working closely with business analysts, data engineers, BI developers, IT partners, architects, and Field leaders, the role will navigate ambiguity, build alignment, improve governance and release readiness, and create durable change in how analytics work

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is seeking a visionary, well-connected investor to lead Micron Ventures, the company’s corporate venture capital arm. This is a unique opportunity to shape how Micron engages with the next wave of innovation across AI, semiconductors, compute infrastructure, and adjacent technologies. The role will define Micron Ventures’ investment strategy, sector priorities, and portfolio construction in alignment with Micron’s corporate strategy and technology roadmap. This leader will own the full venture lifecycle, including thesis development, sourcing, diligence, valuation, structuring, negotiation, and executive-level investment recommendations. The role will also partner closely with Micron business units and technical leaders to turn investments into strategic value through pilots, commercial engagement, product collaboration, and market insight. Serve as the venture arm’s primary external ambassador across the founder, VC, and research communities, while acting as a trusted advisor to Micron’s executive leadership on technology shifts, competitive dynamics, partnership opportunities, and adjacent M&A themes. What We’re Looking For The ideal candidate will bring a Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Statistics, Physics, Mathematics, Business administration, or related field along with 15&#43; years of experience in venture capital, corporate venture capital, growth investing, or corporate development, including at least 5 years in senior fund leadership roles.<

The Marketing team in Latin America defines and evolves how Spotify shows up across the region. We shape brand experiences that feel authentic, inclusive, and deeply rooted in music culture. In Mexico, our work connects artists, fans, and communities through bold storytelling and culturally fluent creative execution. The Creative Director leads the local Creative and Production teams and is the primary creative decision-maker for Mexico. It brings local nuance, creative ambition, and strong leadership to marketing initiatives in the market. While focused on Mexico, the role sits within the broader Latin American organization and may contribute to regional projects where local creative leadership is required. What You'll Do Bring creative concepts to life through strong visual direction and design craft across music campaigns, artist programs, and editorial moments in Latin America. Translate creative strategy and narratives into compelling visual systems that feel culturally fluent and distinctly Spotify. Partner closely with Creative Directors, designers, marketers, and cross-functional teams to deliver cohesive and high-quality creative work. Develop and execute visual assets across multiple formats, including digital, social, experiential, and in-product surfaces. Ensure consistency with Spotify’s brand while pushing creative boundaries in ways that feel relevant to local music communities. Collaborate with external partners and agencies, providing clear visual guidance and feedback. Contribute to an inclusive and collaborative creative culture where diverse perspectives are valued and amplified. Who You Are You have experience as an Art Director or senior visual creative within music, culture, entertainment, or a related creative industry. You bring a strong visual point of view and a sharp eye for detail, composition, typography, and storytelling. You

About the Team DoorDash is looking for an experienced Manager, Tax Technology to lead the offshore Vertex & ERP Integrations Center of Excellence (CoE) within our growing Tax Team. The tax engine (Vertex) calculates the correct sales tax and VAT on every order across the DoorDash, Wolt, and Deliveroo platforms, and this role owns the deep technical expertise that keeps that engine accurate. As DoorDash continues to grow its global footprint across multiple business lines, we are looking for a candidate with hands-on experience implementing, configuring, and maintaining indirect tax engines, with the integration to ERP systems on both AR and AP sides, who can also lead and develop a team of configuration and testing specialists. You will be the central technical authority the rest of the platform team relies on, blending technical indirect tax knowledge, tax-engine experience, and people leadership. About the Role You will report to the Senior Manager of the Tax Calculation Platform & Mx Operations and lead the offshore Center of Excellence — the hub of Vertex configuration, automated testing, and tax-content maintenance. You will set technical standards, oversee the work of Associate Managers, and serve as the senior point of escalation for complex configuration and testing issues. The primary focus of this position is end-to-end tax engine solutions for sales and use taxes, food and beverage taxes and fees, gross receipts taxes, and VAT — ensuring the correct tax is calculated on every product, fee, and country before anything goes live. You’re excited about this opportunity because you will… Own the technical configuration of Vertex — tax drivers, taxability mappings, custom rules, and jurisdiction logic — and lead configuration design for high-complexity initiatives. Lead and develop the offshore CoE team, allocating workload, establishing QA checkpoints, and providing structured knowledge transfer on complex processes. Design, standardize, and enhance th

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As a Strategic Account Manager, you will be responsible for driving the strategy, growth, and overall health of a book of 8–12 of Ramp’s largest and most strategic customers. You’ll own the long-term relationship and be accountable for maintaining and growing revenue, driving product adoption, and ensuring your customers achieve meaningful business outcomes on Ramp. You’ll build deep relationships across all levels of your customers’ organizations, from day-to-day operators to C-suite executives, and be skilled at managing complex stakeholder dynamics and product configurations. Internally, you’ll partner closely with senior leaders and cross-functional teams at Ramp to strengthen our B2B relationships, coordinate strategic initiatives, and feed structured insights into our product roadmap and internal processes. What You’ll Do Own a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health Maintain and grow revenue and usage within your book of business by identif

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU We need strong sellers to help new customers realize their digital transformation goals while evolving how our current customer base leverages Box. By joining the Box Federal DoW Sales team, you will have an opportunity to work alongside our most senior sales leaders within the Federal Government vertical. This is a field role located in the Washington, DC Metro, or Mid-Atlantic area WHAT YOU'LL DO Source and close net new logos within the Federal Government vertical, specifically within the Navy Research and understand your customers and prospects to gain insight into their business challenges and Box value proposition Build and execute strategic account plans for DoW enterprise customers Driv

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role We are looking for an Applied Scientist to solve challenging and open-ended problems in the domain of Creators and content contextual signals. As an Applied Scientist on Twitch's GTM Science team, you will use applied machine learning to tackle ambiguous business problems across problem areas such as Ads, Brand Safety, Creator Sponsorship and Content Understanding. You will lead high profile projects where you will use a wide toolbox of ML tools to handle multiple types of data, including user behavior, metadata, and user generated content such as text and video. You will collaborate with a team of passionate scientists, engineers, and product stakeholders to develop these models, prototype and put them into production, where they can help Twitch's creators and viewers succeed and build communities. You will report to our Senior Data Science Manager for GTM. This position is located in San Francisco, CA. You Will: Build machine learning products to enrich Twitch’s content understanding and help creators and viewers build and discover their communities. Propose, design, and oversee execution for high-impact projects that work backwards from customer problems to develop the right solution for the job. Know when to use a classical ML model versus a state-of-the-art one. Collaborate wit

The Role As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialization (archetype) and are recognized within your team for depth in a specific domain. You understand the relevance and application of ML & AI within a range of use cases important to existing digital native customers. The Impact You Will Have Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated ability to achieve pro