Support Analyst Jobs

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Responsibilities may include the following and other duties may be assigned. Provides administrative support to the sales function such as preparing sales and/or expense forecasts, budgets and quotas; coordinating sales meetings; etc. Conducts statistical analysis on sales data and information to ensure optimal sales execution and attainment of growth objectives. Develops territorial sales quotas in accordance with the profit plan. Maintains on-line sales and marketing system, verifying the accuracy of the data and acting as liaison with information technology in identifying and resolving problems. Instructs sales, marketing managers, field area managers, and support staff in accessing sales and marketing information. Prepares and controls commission incentive budgets for a particular district or region. Performs sales calculations on sales incentives. May administer the field sales forecasting system, which provides management with current product sales potential. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from de

Opportunity Overview: The Data Platform team at Cohere Health is building a scalable, intelligent data ecosystem to power analytics, reporting, and operational decision-making across the company. We are seeking a Business Analyst II to serve as the bridge between client enablement and business needs and technical execution. You’ll work closely with clients, stakeholders, product managers, and engineers to gather requirements, write user stories, shape data solutions, and help drive the development of high-quality data products. As a Business Analyst II, you are expected to work independently on moderately complex initiatives, provide clarity and structure to technical delivery, and contribute to the ongoing evolution of our processes and workflows. This role combines attention to detail, analytical thinking, and cross-functional collaboration. This role offers the opportunity to work in a dynamic, mission-driven environment with the chance to make a measurable impact on healthcare outcomes. The ideal candidate will be curious, detail-oriented, and comfortable navigating fast-paced, cross-functional work. What you’ll do: Partner with clients, the client delivery team, product development and stakeholders across the business to gather and document detailed business and data requirements Translate business needs into clear user stories, and supporting epics, collaborating with the Sr. Product Manager and engineers to ensure accuracy and alignment Perform data gap analyses and source-to-target mapping to support onboarding of new data sources Validate data outputs and support QA processes using SQL and other tools to ensure accuracy, consistency, and completeness Support data profiling and quality monitoring efforts, while maintaining awareness of data lineage and providing business context to ensure end-to-end data reliability. Serve as the point of contact for requirement clarification during project delivery, ensuring alignment across teams Take initiative to improve

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As a Sales Analytics Analyst, you will join our Sales Operations and GTM Analytics organization, partnering with Sales, Finance, Data Engineering, and Business Systems to make our sales data more reliable, accessible, and actionable. You’ll help build and maintain the data models, reporting, and performance metrics that enable Fin to understand how our sales organization is performing. You’ll also contribute to compensation modeling and reporting, helping ensure that rep attainment and productivity are measured accurately and consistently. This is an opportunity to develop deep expertise in sales analytics while working closely with technical and business partners. We’re looking for someone who is curious, detail-oriented, eager to learn, and excited to use data and AI thoughtfully to solve real operational problems. What will I be doing? Own and maintain foundational sales analytics data models, partnering with Data Engineering to build new models and improve data

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. With data and analytics at the center of our people strategy, we are seeking a People Analytics Consultant to join our People Analytics team. In this role, you will support the delivery of workforce insights across the employee lifecycle by analyzing people data, developing dashboards, and identifying trends that help inform business decisions. You will partner with stakeholders across HR, Talent Acquisition, Finance, IT, and Legal to deliver accurate, timely, and actionable analytics. This role is ideal for an analytical professional who enjoys working with data, solving business problems, and applying modern analytics techniques to improve workforce outcomes. Essential Duties and Responsibilities People Analytics & Reporting Analyze employee lifecycle data, including hiring, onboarding, engagement, performance, promotions, compensation, headcount, and attrition. Develop and maintain dashboards, scorecards, and recurring reports that provide meaningful workforce insights. Respond to ad hoc analytics requests and translate business questions into data-driven recommendations. Partner with People Business Partners and HR Centers of Excellence to support workforce planning, talent reviews, and organizational health discussions. Validate data accuracy and collaborate with HR Technology and data teams to improve data quality and reporting consistency. Present findings through clear visualizations and concise business summaries. Workforce Analytics Perform st

About Us Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere. Our Values Data driven: Start with truth, measure what matters. Courageous: Bias to action; run toward hard problems. Innovative: Seek novel, elegant solutions. Lean: Do more with less. Build, ship, learn fast. Humble: Strong opinions, lightly held. About the Role As a member of the Finance team within a global e-commerce membership organization, the Payments Analyst provides analytical support across payments performance, testing, and process optimization. This role analyzes payment data to identify opportunities for improvement and optimization. Collaborating with cross-functional teams, the Payments Analyst supports testing initiatives, helps improve authorization rates and payment processes, and provides data-driven recommendations that contribute to revenue growth and a better customer experience. This role is intended for someone who can move beyond basic reporting to interpret results, identify meaningful insights, anticipate follow-up questions, and provide actionable recommendations. What You’ll Do Conduct in-depth payment data analysis to identify patterns, trends, and improvement opportunities Identify opportunities to optimize payment processes, enhance customer experience, and drive revenue growth Support testing initiatives through sample sizing, monitoring, and readouts Partner with cross-functional teams on payment performance and optimization initiatives Respond to ad-hoc analytical requests and translate findings into clear, actionable insights Create and maintain dashboards and reporting tools that provide visibility into key payment metrics Provide data-driven recommendations to improve authorization rates and overall

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking a Financial Analyst to join our FP&A team supporting Lyft Urban Solutions (bikeshare and micromobility), focusing on financial planning, RFP bid modeling, and strategic analysis. The ideal candidate will bring strong financial modeling expertise, attention to detail, a bias for action, and the ability to operate effectively with ambiguity. Combined with a continuous improvement mindset, this foundation will support strategic decision-making at Lyft. In addition to analysis in support of strategic decision-making, this role will also focus on financial close management and reporting. Responsibilities: Own core FP&A activities: budgeting, forecasting, variance analysis, and monthly financial reporting for leadership Support monthly close processes: reconcile actuals to budget, identify and explain variances, validate accruals, coordinate with Accounting Synthesize financial data from multiple sources (Oracle, fleet systems, P&L data) into clean, well-documented models Maintain and improve financial forecasting models and reporting processes Identify and implement process improvements to reduce manual effort, increase automation, and improve data accuracy and transparency Partner with Ops and Commercial teams on RFP requirements, cost assumptions, and financial modeling for bid scenarios Build comprehensive financial models for RFP bids: 10 year projections covering fleet sizing, capital deployment, unit costs, and profitability Conduct scenario analysis and sensitivity testing on RFP models to stress-test assumptions and inform decision-making Create and present financial analyses, decks, and leadership summaries communicating performance, insights, and recommendations Experience: Strong business acumen and ability to partner effectively across Operations, Commercial, and Fi

WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You'll Do At Edmentum, product decisions aren't made on instinct. They're made on evidence about what the market is asking for and how customers actually use what we build. As a GTM Product Analyst, you'll own that evidence: building the single source of truth for how every product performs from first touch through renewal, and giving Product and Revenue leadership the clarity to decide where to invest, how to compete, and how to price. In this role you will: Own a single source of truth for product GTM performance, tracking every product from pipeline generation through adoption, renewal, and expansion. Build portfolio-level scorecards and executive reporting that show leadership which products are winning, which are stalling, and why. Find growth inside our existing customer base through cross-sell, next-best-product, white space, penetration, and expansion propensity analysis. Run portfolio win/loss and competitive analysis, surfacing the objections, competitor trends, and product gaps that are costing us deals. Analyze pricing, discounting, and packaging performance to show where we're discounting strategically and where we're giving away margin. Partner with Product, Sales, Marketing, Customer Success, and Finance to turn analysis into decisions on investment priorities, roadmap, and go-to-market execution. Who You Are You have 4-6 years of hands-on data analysis experience, ideally supporting product, go-to-market, or commercial strategy teams. You have adva

Quant/Developer Analyst for a Discretionary Macro Investment Team focused on Structured Products A Career with Point72’s Macro Team Point72’s Global Macro business is a scaled, global investment platform with more than two decades of experience trading across rates, FX, credit, volatility, and emerging markets. Operating across 10 offices worldwide, we have doubled our capital allocation and grown our number of teams fivefold since 2020. We combine deep asset-class expertise with a highly collaborative culture across macro, fundamental equities, and systematic strategies to drive differentiated investment performance and support long-term career growth for our talent. What you’ll do Help architect and maintain the infrastructure for Structured Products investing. Leverage internal and external partners to help with data infrastructure builds. Integrate alternative and traditional data sets to help streamline our analytic processes. Use Artificial Intelligence (AI) to enhance and optimize processes. Work with risk parameters based on High Yield Equivalent and quantitative processes within market-standard analytics platforms such as Bloomberg. Manage and assist in special projects within the CLO market. What’s required 3+ years at a sell-side firm in a trading or quantitative research role, or as a quant at a buy-side credit or mortgage-focused fund. Undergraduate degree or higher in computer science, economics, engineering, mathematics, physics, or statistics. Advanced knowledge of a programming language such as Python, C++, or SQL. Advanced skills in Excel and cashflow modeling. Extensive experience with third-party structured credit cashflow engines (e.g., INTEX) and API. Commitment to the highest ethical standards. We take care of our people We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Fully-paid health care benefits Generous parental and family leave policies Volunteer opportunities Support for employ

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Brief We are looking for a Product Analyst to join our product team and support data-driven decision-making across the product lifecycle. This role focuses on analyzing product performance, user behavior, and key metrics to improve customer experience and drive product growth. You will work closely with Product Managers, Engineering, Design, and other stakeholders to translate data into actionable product insights. Key Responsibilities * Analyze product performance, user behavior, and feature adoption to identify optimization opportunities * Define, track, and monitor product KPIs such as engagement, retention, conversion, and growth * Build and maintain dashboards and reports using spreadsheets, SQL, and BI tools * Partner with Product Managers to support roadmap prioritization and feature impact analysis * Conduct funnel, cohort, trend, and root-cause analysis * Support product launches by defining success metrics and performing post-launch analysis * Analyze product ratings, reviews, and customer feedback to inform product improvements * Drive small to medium-scale analytics initiatives end-to-end * Collaborate with cross-functional teams to present insights and recommendations * Benchmark products against industry trends and best practice*s Required Qualifications * Bachelor’s degree in Business, Economics, Mathematics, Engineering, Computer Science, or a related field; Master’s degree preferred * 3-5 years of Proven experience in a Product Analyst or product-focused analytics role * Strong proficiency in SQL and working with relational databases * Strong experience with spreadsheet-based analysis and da

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Security Incident Response team works to analyze, investigate, and respond to threats before they impact Stripe’s business or users. From external attacks to insider threats, our goal is to respond with speed and precision, remediate, and support the incident postmortem process. The team is distributed, working across North America, Europe, and Asia, and will regularly coordinate with stakeholders in different time zones. What you’ll do You will be leveraging your security incident response experience to analyze and respond to security notifications, events, and inquiries. You will be performing initial triage of potential security incidents through log and data analysis to determine whether or not activity is a substantiated or valid threat, assessing severity and potential impact, taking pre-approved remediation measures to contain a threat, and escalating findings to investigators for further review and analysis. You will use your knowledge of cyber threats and the results of your analysis to coordinate with partner teams to improve threat detection through tuning and creation of new use cases, to improve capabilities through enriching existing data and creation of new data feeds, and to improve triage accuracy, consistency and timeliness through automation. This role plays a critical part in threat detection and response, ultimately reducing the likelihood of security breaches and protecting sensitive company information. Responsibil

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent. Role Summary As a Business Analyst, you will work closely with clients and cross-functional teams to assess current operations, identify improvement opportunities, and support the design and implementation of practical solutions. What You’ll Do Gather, define, and prioritize business requirements in close collaboration with clients. Analyze current processes, operational data, pain points, and root causes. Perform process gap analysis and identify operational improvement opportunities. Design future-state processes and support process re-engineering initiatives. Translate business needs into clear functional requirements, user stories, or process specifications. Collaborate with business and technology teams to support solution design and implementation. Facilitate stakeholder interviews, workshops, and working sessions. Support project delivery, requirement changes, testing, and implementation activities. Prepare clear analysis, recommendations, and presentations for senior stakeholders. What We’re Looking For University degree, preferably in business, finance, economics, technology, or a related discipline. Minimum 5–8 years of experience in business analysis, consulting, transformation, or a similar role. &n

Business Analyst – Retail Energy Location: Washington D.C. | Practice Area: Business Consulting | Type: Permanent Drive impactful change across retail energy operations through insight-led consulting The Role As a Business Analyst within Capco’s Business Consulting practice, you will support retail energy clients by bridging business needs and technology solutions. You will play a key role in shaping strategy, gathering requirements, and delivering high-quality consulting outcomes that improve operational efficiency and support transformation initiatives. What You’ll Do Facilitate workshops, stakeholder interviews, and analysis to gather and document business requirements Develop business requirement documents, user stories, and functional specifications Analyze current vs. future state processes and identify improvement opportunities Create process models, data models, and business architecture documentation Produce clear, high-quality deliverables including reports, presentations, and proposals What We’re Looking For Experience as a Business Analyst within retail energy (e.g., billing, CIS, EDI, customer care) Strong skills in requirements gathering, process mapping, and stakeholder engagement Ability to translate business needs into functional and technical specifications Experience producing structured consulting deliverables and documentation Bachelor’s degree in a relevant field such as Business, Finance, or Technology Bonus Points For Experience within a management consulting environment Exposure to wholesale energy, settlements, or trading Familiarity with project delivery methodologies and lifecycle management Experience contributing to business cases, proposals, or pre-sales activities Basic scripting or technical understanding supporting system analysis Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, tra

Opportunity Overview: Cohere’s Provider & User Management team is responsible for ensuring that provider organizations are supported throughout their lifecycle of using the platform. This role will play a critical part in enabling successful onboarding across our client base by capturing, analyzing, and translating real-world workflows into actionable insights for downstream teams. The Business Analyst role is an entry-level position focused on pre-implementation readiness. This individual will support client onboarding by conducting workflow shadowing, time studies, and documentation of current-state processes within provider organizations and health plans. As a Business Analyst , you will work closely with cross-functional teams at Cohere to deeply understand our mission and the providers and health plans engaging with our products and services. You will gain exposure to client user perspectives—including clinical reviewers (e.g., RNs, LPNs) and operational teams—and the workflows they operate within. You will leverage this knowledge to document and synthesize insights that inform Client User Training, Provider Training, Product, and Provider Success Account Management teams. Your work will directly impact how Cohere prepares providers and clients for implementation and scales best practices across the organization. The Business Analyst will be highly organized, curious, and detail-oriented, with a strong ability to observe, document, and communicate workflows in a way that drives clarity and action. What you’ll do: Conduct pre-implementation workflow shadowing sessions with provider organizations and health plan teams Perform time studies and analyze current-state workflows to identify inefficiencies and variation Document workflows, processes, and user behaviors in a clear and structured format Translate observations into actionable insights and recommendations for downstream teams (e.g., Client Training, Provider Training, Product) Partner with cross-functi

JOB TITLE Systems Analyst, Workday HCM/Payroll A Career with point72’s technology TEAM As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Serve as the primary application support partner for Payroll and HR, providing expert support across compensation, benefits, absence, time tracking, and Workday Payroll, Security, and integrations, while ensuring policy and regulatory compliance. Execute ongoing system configuration changes, such as business processes, foundational data, and security model updates, and participate in the bi‑weekly Agile sprint development process for Tier 3 requests and feature enhancements, adhering to SDLC methodology and Workday Change Management protocols. Architect and design end‑to‑end solutions that include Workday configuration, integrations, and downstream system impacts, working closely with integration and platform engineering teams. Collaborate with stakeholders to gather and document business requirements, translate them into tech