Support Analyst Jobs

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Product Analyst II will support the Global organization by providing data-driven insights for commercial purposes as well as product innovation. The Product Analyst II role involves analyzing product trends, customer feedback, and product performance to help develop and optimize the company's product offerings and at the same time identify up and cross sell opportunities for sales, provide insights to marketing on customer engagement to stimulate targeted behavior as well as build and enable content to identify new prospects and retain clients. The Product Analyst II will work closely with cross-functional teams to ensure products meet business goals.

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking a Financial Analyst on our Corporate FP&A team, focused on consolidated P&L reporting, financial forecasting, and data quality across the team's core reporting processes. The ideal candidate will bring natural curiosity, financial rigor, and an exceptional eye for detail to the team, driving accurate, timely financial analysis in support of strategic decision making at Lyft. Responsibilities: Own recurring data management processes that support team-wide reporting and forecasting, with a strong focus on data accuracy and integrity Own consolidated P&L reporting, ensuring timely and accurate updates Perform thorough quality checks on financial data and reporting outputs, catching and resolving issues before they reach stakeholders Support financial forecasting and reporting cycles, including scenario analysis to help inform business decisions Support reporting and variance analysis for specific areas of the business, partnering closely with business stakeholders Partner with finance systems teams to support data governance and process improvements Serve as a point person for ad hoc analysis and special projects Identify and drive opportunities to improve reporting and planning processes Experience: Bachelor's degree in Finance, Accounting, Economics, or a related field, or equivalent practical experience 3-5+ years of experience in financial planning and analysis, ideally within a corporate finance or consolidations environment Exceptional attention to detail with a strong quality-control mindset — able to catch and resolve data or formatting issues before deliverables go out Working knowledge across all three core financial statements (P&L, Cash Flow, and Balance Sheet) Proficiency in Gsheets/Excel for financial modeling and data management Proficiency in Google Slides

JOB TITLE HR Analyst A CAREER WITH POINT72’S HR TEAM The mission of Point72’s HR team is to be trusted strategic partners to the business, delivering data-driven people insights and operational excellence that enable informed decision-making and sustained performance. We leverage analytics, technology, and rigorous execution to support leaders and employees across the firm, while fostering a distinctive, inclusive culture grounded in collaboration, innovation, and integrity. Through thoughtful use of data and insight, we help attract, develop, and retain exceptional talent at scale. WHAT YOU’LL DO • Act as the primary HR operations contact, responding to employee questions on HR policies, benefits, and standard procedures. • Manage the full employee lifecycle, including onboarding, internal moves, role changes, leaves of absence, and offboarding. • Prepare, process, and maintain employee contracts, amendments, and HR documentation in coordination with HRBPs, Legal, Payroll, and vendors. • Maintain accurate employee and benefits data across HR systems, ensuring consistency between HRIS, Payroll, and benefits providers. • Perform regular data checks, reconciliations, and audits to ensure accuracy, compliance, and data integrity. • Partner with global HR Business Partners to support day to day HR execution, allowing them to focus on strategic initiatives. • Produce recurring and ad hoc HR reports such as headcount, attrition, hiring, mobility, and workforce demographics. • Maintain and improve standardized HR dashboards, trackers, and reporting tools for HR leadership and stakeholders while ensuring data integrity. • Support internal and external audits, regulatory reporting, and workforce data requests. • Identify trends, gaps, and inefficiencies in HR data and processes, and contribute to continuous improvement, standardization, and automation initiatives. WHAT’S REQUIRED • Relevant experience in an HR Analyst or HR operations role • Experience working with HRIS plat

System Analyst – Authorization Host / SWITCH / POS Handling / E-commerce CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We are also: Experts in banking and payments, capital markets, wealth and asset management. Focused on maintaining our nimble, agile and entrepreneurial culture. Committed to growing our business and hiring the best talent to help us get there. THINGS YOU WILL DO As a System Analyst , you will support the analysis, design and implementation of solutions within the Authorization Host, SWITCH, POS Handling and E-commerce domain. You will work on critical acquiring transaction processing systems supporting authorization, routing and payment acceptance across multiple channels. You will collaborate with business stakeholders, architects, developers, security teams and payment organizations to deliver reliable, scalable and secure payment processing solutions. Main Duties Gather and analyze business and system requirements for Authorization Host and SWITCH platforms. Prepare system analysis documentation, transaction flow diagrams and interface specifications. Design and document authorization, capture, routing and settlement transaction flows. Analyze transaction routing, stand-in processing, timeout and fallback scenarios. Support POS terminal handling, device integrations and terminal management processes. Analyze Payment Gateway and PSP integrations. Support e-commerce payment flows including card-not-present transactions and 3-D Secure authentication. Prepare ISO8583 and ISO20022 message mappings. Analyze Host-to-Host integrations and communication models. Support initiatives related to Visa, Mastercard, American Express and BLIK. Define payment security requirements including HSM, cryptographic keys and PCI PIN. Prepare test scenarios and support

Business Analyst – Cyber Security (Privileged Access Management) Location: Dallas, Texas (Hybrid) | Practice Area: Business Consulting | Type: Permanent Help organizations strengthen cyber resilience by translating business needs into secure identity and access management solutions. The Role As a Business Analyst within Capco's Cyber Security practice, you will work with leading financial services and energy clients to deliver Privileged Access Management (PAM) transformation initiatives. You will partner with business and technology stakeholders to gather, analyze, and document requirements while supporting the enhancement and adoption of enterprise PAM capabilities. This role is ideal for someone who enjoys bridging business objectives with cybersecurity solutions that improve governance, operational efficiency, and risk management. What You’ll Do Facilitate stakeholder workshops to capture, analyze, and document current and future state Privileged Access Management processes and business requirements Develop high-quality business requirements documents (BRDs), functional specifications, user stories, and process documentation to support solution delivery Collaborate with security, infrastructure, application, and business teams to support application onboarding, solution design, and implementation activities Coordinate testing activities, including User Acceptance Testing (UAT), and support successful deployment and business adoption of PAM capabilities Produce clear project deliverables, status reports, presentations, and stakeholder communications while ensuring alignment between business objectives and technical solutions What We’re Looking For 2+ years of experience as a Business Analyst, ideally supporting cybersecurity, identity management, or enterprise technology initiatives Experience gathering, analyzing, and documenting business, functional, and data requirements while managing stakeholder expectations Strong facilitation, communication, and presentati

Job Title: BA/PM Capital Market About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage Requirements Analysis & Documentation • Elicit, analyze, and document business requirements from stakeholders across multiple departments • Translate business needs into clear, actionable functional specifications for the development team • Create and maintain comprehensive documentation including business requirements documents (BRDs), functional specifications, use cases, and user stories • Develop process flow diagrams, data models, and system interface specifications Stakeholder Management • Serve as the primary liaison between business units, technical teams, and project management • Facilitate workshops, interviews, and focus gro

CAPCO POLAND *We are looking for Poland based candidate. At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Capco is seeking an experienced Business Analysis Consultant (or Business Analyst to provide consulting services) to support client engagements within our Business Consulting practice. You will collaborate with leading banking clients on large-scale card migration initiatives, translating business needs into practical solutions and supporting successful delivery throughout the project lifecycle. This engagement is ideal for a Business Analysis Consultant with strong cards domain expertise, proven experience delivering migration projects, and working knowledge of the Visiona card issuing system. What You'll Do Configure and parameterise the Visiona card issuing platform to support business and regulatory requirements. Analyse incidents, identify root causes and propose effective system-based solutions within Visiona to address business needs. Collaborate with business stakeholders to gather, analyse and refine business and system requirements for new capabilities and process improvements. Design and document business processes, system configurations and functional specifications supporting card issuing solutions. Work closely with solution architects, developers, testers and other analysts to ensure consistent solution design and successful delivery. Support testing activities, validate system configuration, and assist with defect analysis and resolution. What We're Looking For Proven experience providing Business Analysis services within banking or financial services, with a strong focus on cards. Demonstrated experience delivering card migration or transformation projects. Working knowl

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Data Science at Stripe is a vibrant community where data analysts and data scientists learn and grow together. You'll work with some of the most fundamental data at Stripe, and use that data to help drive company-wide initiatives. We have a variety of Data Analytics roles and teams across Stripe and Data Analysts are hired in line with the business needs and domain of the organization they will support. What you’ll do In this role, you'll partner deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. You'll design, build, and own the scalable data infrastructure that powers analytics and reporting across the company. Day to day, you'll translate complex business requirements into reliable data models, own end-to-end pipeline development from raw data ingestion to clean, consumption-ready datasets, and work with leaders to prioritize the highest-impact data investments. You'll go beyond building dashboards—you'll architect the data layer that makes self-service analytics possible and deliver actionable business recommendations through rigorous analysis and data storytelling. Responsibilities Design, build, and maintain scalable data pipelines and ETL/ELT workflows that power production-grade financial reporting, risk measurement, and operational decisioning for Treasury Finance Leverage AI tools (code assistants, L

About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Role: Senior Business Analyst Location: Pune Business Analyst – Payments Domain Experience • 6–10 years of overall experience, with at least 4+ Years of relevant hands-on experience in the Payments domain. • Proven experience as a Business Analyst in payments implementation and transformation programs. • Candidates must have direct Payments domain experience. Profiles with only adjacent banking or financial services experience, without hands-on Payments expertise, will not be considered. Mandatory Skills 1. Payments Domain Expertise • Strong Subject Matter Expert (SME) in the Payments Domain with a deep understanding of end-to-end payment process

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We have an exciting opportunity within Envoy Global’ s Automation Engineering team for a highly skilled QA Analyst to join us on a full-time, permanent basis. In this role, you will contribute to the design, development, and maintenance of C#-based automation frameworks using Playwright and Reqnroll/SpecFlow to support testing across web, API, and database layers. You will collaborate closely with developers, business analysts, and product teams to ensure the delivery of high-quality software through effective test automation and quality assurance practices. As our QA Analyst, you will be required to: Develop, execute, and maintain automated test scripts using C# and Playwright. Create and maintain BDD scenarios using Reqnroll (SpecFlow) aligned with business requirements. Contribute to the enhancement of automation frameworks and reusable test components. Develop and execute automated tests for UI, API, backend services, workflows, and data validations. Perform functional, regression, smoke, integration, API, and end-to-end testing. Validate backend workflows and perform SQL queries for data verification. Identify, document, and track defects while supporting root-cause analysis activities. Ensure adequate test coverage and adherence to established quality standards. Support the integration and execution of automation suites within CI/CD pipelines such as Jenkins, Azure DevOps, or GitHub Actions. Use Git for source code management and collaboration. Participate in automation code reviews and contribute to continuous improvement initiatives. Work closely with Developers, Product Owners, Business Analysts, and QA team members in an Agile/Scrum environment. Participate in sprint planning, backlog refinement, daily stand-u

The Data Analyst, Revenue Operations is responsible for turning data from multiple source systems into the reporting, models, and visualizations that power revenue, sales, and operations decision-making. Reporting into the Revenue Operations organization, this role combines hands-on SQL and data modeling with predictive segmentation, opportunity analysis, and dashboard development — and serves as a trusted reporting partner to teams across the business. You will work primarily within Revenue Operations while collaborating cross-functionally with Sales, Business and Technical Operations, Sales Enablement, Support, and Finance to get things done. About NMI NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future. How We Work - Our Core Values * Be a Good Person, It's Simple. We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And

Role purpose This role is within the Design capability for Finance on the cloud under Transformation Family. Requirement Analysis & Design team is a team formed under change delivery and this role is expected to support Finance in the cloud design & implementation work India. The team consist of 30-40 Business analysts who are Design business analyst with techno-functional skills and subject matter experts in Liquidity reporting/ ALCM domain. There are quarterly/monthly releases planned for the current production system and the Requirement & design team is involved in requirement analysis, functional solution design, requirements translation into deliverables, delivery tracking during the release and support the program/project manager. Governance and Committee Memberships NA Principal Accountabilities and Responsibilities The principal responsibility of the Business Analysis job category is to manage and execute analysis activity for one or more projects, programmes of Liquidity Reporting. The role holder may be in a variety of areas of HSBC, they may be in projects as well as in established BAU teams. It is possible that the Business Analyst will work on multiple projects, programmes or value streams simultaneously. Primary responsibilities & accountability includes the following- · Lead cloud requirements (L1 & L2- Mandatory regulatory requirement, system enhancements, output requirements) · Work on finding the optimal design solution of the requirements by interacting with different stakeholders. · Ensuring all the requisite project documents (functional designs, L2 solution, technical design, etc) are prepared & maintained. · Involved in the various stages of Change Delivery cycle (design, testing, implementation). · Engage with stakeholders to en

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. The BI Analyst will be an integral part of our award-winning team, focused on leveraging business intelligence tools, including Tableau, to drive data-driven decision-making, provide global end-user support, and ensure continuous improvement for our analytics and reporting platforms. This role involves managing internal user tickets, performing system administration, creating high-impact reports and dashboards, and providing technical guidance and oversight to other team members. Key Responsibilities: End-User Support and Issue Resolution Provide timely, global end-user support, documenting, troubleshooting, and resolving requests, incidents, and problems via email and ticketing systems. Critically analyze, triage, and resolve complex issues. Utilize and build decision trees to evaluate and appropriately escalate issues to internal technology teams. Collaborate with Appian’s technology team to resolve application issues and provide guidance on system utilization. System Administration, BI Development, and Team Oversight Provide day-to-day regional oversight, guidance, and mentorship to junior members of the Sales. Perform essential system configuration, maintenance of user roles and profiles for core analytics platforms (e.g., Salesforce). Design, build, and maintain high-impact reports, dashboards, and data visualizations using both Salesforce and Tableau to meet advanced business intelligence needs. Documentation and Platform Improvement Create and maintain thorough documentation of processes, policies, and application configurations. Update the knowled

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic is looking for a Senior FP&A Analyst to join our India finance team. You will support financial planning, reporting, and analysis for our global finance function — and help make our finance processes faster and smarter using AI tools. This is a great opportunity for someone who is curious, enjoys solving problems, and wants to do more than just run reports. What You Will Be Doing Financial Partnership — Act as a trusted finance partner to business and functional leaders, providing timely reporting, dashboards, and visibility into operational spend. Serve as the primary point of contact for financial analytics and ad-hoc requests. Reporting & Analysis — Deliver management reporting packages, business scorecards, and financial models for senior leadership . Build and maintain dashboards using Tableau, Sigma, or similar tools — with a focus on real-time reporting. Forecasting & Budgeting — Support rolling forecasts, annual budgeting, and monthly budget vs. actual analysis using Pigment. Monitor KPIs, highlight trends, and deliver clear variance commentary. Core Finance Operations — Own month-end and quarter-end close activities including expense accruals, journal entries, variance analysis, and supporting schedules. Technology & Business Transformation — Lead re-engineering of FP&A processes using AI tool