Support Analyst Jobs

About the Team The DoorDash Global Payroll Team is on a mission to deliver accurate, timely, and seamless payroll experiences that support our employees across North America and beyond. We operate at the intersection of Accounting, Equity, HR, Compensation, Legal, and Tax, which gives us a unique opportunity to create value across the organization. Our team plays a critical role in ensuring every employee is paid correctly and on time, while driving scalable, tech-forward payroll solutions. We’re in an exciting period of growth, working to build the framework to operate payroll at scale for one of the fastest-growing companies About the Role We are looking for a Senior Payroll Analyst who is ready to do more than run payroll. This is a role for someone who is energized by complexity, frustrated by manual work, and excited to help reimagine how payroll operates at scale. As a member of our North America Payroll Team, you will own end-to-end execution of US (and, ideally, Canadian) payroll processes, lead medium-to-high complexity initiatives, and partner with HRIS, Equity, Accounting, Tax, and our payroll vendors to build the next generation of our payroll function. If you are someone who has mastered traditional payroll and is now hungry to think like a product owner—writing requirements, partnering with engineers, and shaping the roadmap for how payroll gets done—this role is for you. You will operate with autonomy, and help set the bar for what a modern, tech-forward payroll team looks like. You will report to the NORAM Payroll Manager and serve as a key contributor on the team, with a runway to grow your scope and influence at DoorDash. You’re excited about this opportunity because you will… Own end-to-end execution of recurring US (and, where applicable, Canadian) payroll cycles with precision, including audits, reconciliations, variance analysis, and reporting. Lead payroll initiatives of moderate-to-high complexity from scoping through delivery—partnerin

Transform the way people work and live with data-driven analytics and advice. As a consulting analyst at Gallup, you’ll collaborate with the most engaged associates in the world in operations, business development and consulting. Together, you will provide the analytics and advice that help our clients sustain and grow thriving businesses. You will be involved in the initial stages of client projects to understand needs, uncover opportunities and advise on the best practices for meaningful results. Then, you will contribute to the implementation, analysis and deliverables. Clients and coworkers will appreciate your professional presence, critical thinking and data analysis skills as you make important data-backed discoveries. What You’ll Do Analyse employee and customer data to deliver powerful insights that help organisations solve their most pressing business challenges Collaborate with consultants and clients to design research solutions, prepare compelling presentations and support client engagements that drive real change Grow your expertise in workplace analytics, behavioural economics and Gallup’s science-based methodologies through hands-on project work and mentorship Who We Want Organised overachievers who are fast-paced, self-motivated, and adept at managing multiple projects with close attention to every deadline, detail and deliverable Expert analysts who can explore smart hypotheses, quickly see patterns and identify insights that are key to clients’ transformational change Data geniuses who are passionate about research and analysing datasets and continually seek opportunities to hone their skills Collaborative partners whom others can always count on to follow through on their commitments and work with the team in any way possible to ensure that work is done and done well Sophisticated communicators with excellent interpersonal skills to answer technical questions and translate complex information into understandable and meaningful t

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the role The User Operations team owns the support experience for Cursor's users - from individual developers to our largest enterprise accounts. As we've scaled across regions, the volume and richness of our support data has grown faster than our ability to make sense of it. We're looking for a Data Analyst to change that. This role sits inside our Product and Engineering organization with a dotted line to the Head of User Operations and owns the data and reporting layer for Support. You'll turn ticket data, SLA performance, customer sentiment, and product signal into the dashboards and analysis that leadership uses to run the org - and into the evidence Product and Engineering use to decide what to fix next. Support is one of the clearest signals we have about where the product is working and where it isn't. Your job is to make that signal legible. What you'll do Build and own the reporting layer for Support: ticket volume, SLA attainment, resolution times, help center performance, CSAT/CES/sentiment, and capacity utilization across regions and tiers Partner with Support leadership to turn open questions - "are we getting faster but less accurate?", "where is enterprise

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Empower global trade by ensuring seamless, compliant customs operations across EMEA. The opportunity: Join Flexport's dynamic Customs team, a critical pillar in our mission to make global trade easier for everyone. As a Customs Analyst, you'll work day-to-day with our operations, sales, and legal teams, as well as directly with clients, ensuring their shipments navigate complex international regulations smoothly. You'll be instrumental in processing customs declarations, classifying goods, and resolving real-time challenges that arise in the fast-paced world of cross-border logistics. This role offers a unique chance to contribute to a culture of precision and proactive problem-solving, directly impacting our clients' success and Flexport's growth in a heavily regulated industry. You will: Process and submit customs declarations accurately and efficiently for clients across the EMEA region. Conduct tariff classification of goods and ensure correct valuation in compliance with local and international regulations. Collaborate with internal operations teams and external clients to gather necessary documentation and resolve customs-related queries. Monitor and interpre

Datadog's Finance team collaborates with teams across the organization, providing commercial, operational and analytical support to ensure that Datadog's business continues to scale rapidly and efficiently. The Financial Planning & Analysis (FP&A) team analyzes company financial data (revenue, customers, headcount, expenses, etc.) in order to support the business’ growth and success. As an analyst supporting the team, you will play a key role in delivering insights through the management of essential data infrastructure, including our financial planning tool, Pigment. Your role will be highly cross-functional, leveraging systems and data to unlock analytical capabilities for both FP&A and business leaders. Your role is critical in synthesizing information from across the organization to foster operational alignment and support informed strategic decisions. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the team’s forecasting and reporting software, Pigment, supporting data-driven insights through the development of dashboards and KPIs, both for standard FP&A reports and ad hoc projects Work cross-functionally with FP&A leaders to improve existing datasets and models Ensure data and system best practices in processes across the organization, including during planning and reporting cycles Represent FP&A in the data & analytics community, collaborating with analytics partners across the organization to democratize data and share insights Work on strategic projects and initiatives for senior management, assessing various business opportunities and proposing solutions Support Datadog’s data-based decision making and continued efficient growth Who You Are: 2+ years of professional experience in FP&A, Data Analy

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Some of the world's largest companies and their law firms use Harvey's AI capabilities to deliver world-class client services at unprecedented scale and efficiency. Harvey allows high-performing professionals to gain deep domain knowledge faster, understand the big picture, and tackle more complex challenges in less time. Our customers depend on us to deliver a secure, trustworthy, and compliant platform. Earning the trust of our customers is a business enabler and we value it more than anything else. In this role, you'll report to the Senior Compliance Manager and serve as a core executor on Harvey's certification and audit portfolio. You will be responsible for the hands-on compliance work that keeps our compliance programs healthy, maintaining control documentation,

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs of external users and internal Stripe teams. At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do As an analyst on the Payments Health Operations team, you will be charged with monitoring and maintaining payments performance for Stripe’s largest users. This will include triaging, investigating, and responding to detected regressions in authentication and cost rates; providing in-depth analysis of

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Join us to solve real world problems while shaping the future of global trade. The Opportunity: Flexport has an immediate opening for an Accounting Analyst to join our Finance team. Finance plays a central role in our success by creating transparency of the company's performance, financials, risks, and internal controls, and building the people, process, and product needed for the future of Flexport. We are seeking a highly motivated Accounting Analyst with a mission to recommend and drive new initiatives and support our fast-growing organization. As an Accounting Analyst, you will have the opportunity to build personalized relationships with key stakeholders across multiple functional departments within our dynamic finance organization. Your innovative ideas and results-oriented approach will be essential to our continued success, and you will play a critical role in driving improvement and innovation as we grow. You will Record and maintain journal entries (“JEs”) to ensure accuracy in the general ledger Collaborate with Operations and AP teams to ensure data accuracy and monthly accruals Key contributor in the monthly close processes for accounting te

Opportunity Overview: We are seeking a Healthcare Analytics Analyst to join our Analytics team. In this role, you will conduct analyses that drive our strategy, inform product performance, and provide insights critical to the development of new clinical intervention strategies and product enhancements. You'll partner closely with cross-functional teams and clients to optimize auto-decisioning performance and deliver increased value. This is an opportunity to directly impact company growth and assist patients at a critical time in their healthcare journey. What you’ll do: Research, build, execute and optimize auto-decisioning strategy for new client implementations Work with multiple types of healthcare data to build and maintain analytical and reporting solutions to support strategy and program decision making Identify optimization opportunities based on analyses to improve auto-decisioning performance and drive increased value for clients Perform quantitative analysis of health care cost, operational performance and clinical outcomes using claims and authorization data Track cost, utilization and industry trends to inform stakeholders of solution performance and provide insights around opportunities to optimize clinical value for patients, providers and payers Prepare information for clients, build reports, data visualization and self-service solutions for internal and external stakeholders Develop, review, and analyze detailed data sets leveraged for client reporting/analytics Collaborate with IPA team on rule refinement and metric tracking What you’ll need: 2+ years of experience working in an analyst role 1+ years experience building and/or maintaining dashboards and self-service business intelligence tools such as Tableau or PowerBI Demonstrated expertise in conducting complex analyses and identifying opportunities to drive enhanced value Proficiency with statistical analysis tools (such as SQL, R, or SAS) to extract insights from complex healthcare data sets,

About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Location - Mumbai Exp - 5-7 yrs Key Responsibilities: Collecting, analyzing, and interpreting complex data sets using statistical techniques, software tools, and available AI technology Identifying, analyzing, and interpreting trends or patterns in these complex data sets Working closely with SMEs to prioritize business and information needs Collaborating with cross-functional teams to understand business requirements and develop data-driven solutions Creating and maintaining documentation that includes the design, requirements, and user manuals for new and existing data projects Preparing reports and presentations for various stakeholders, including senior manage

CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We are also: Experts in banking and payments, capital markets and wealth and asset management Committed to growing our business and hiring the best talent to help us get there Focused on maintaining our nimble, agile and entrepreneurial culture About the Role: We are seeking a highly analytical and detail-oriented Business Analyst with deep experience in payments , particularly in credit card products and processing . This role will support the development and enhancement of innovative payment solutions, working closely with product managers, technology teams, and external partners to deliver best-in-class customer experiences. Key Responsibilities: Collaborate with product managers to define and refine product requirements for credit card and payment solutions. Analyze business processes, customer journeys, and transaction data to identify opportunities for innovation and optimization. Translate business needs into detailed functional and non-functional requirements, user stories, and acceptance criteria. Support the end-to-end lifecycle of credit card products, including onboarding, authorization, clearing, settlement, and dispute management. Conduct market and competitor analysis to inform product strategy and positioning. Work with cross-functional teams (engineering, compliance, operations, finance) to ensure alignment and successful delivery. Assist in UAT planning and execution, ensuring solutions meet business and regulatory requirements. Monitor KPIs and performance metrics post-launch to assess impact and identify areas for improvement. Required Qualifications: 5+ years of experience as a Business Analyst in the payments industry , with a strong focus on credit card products . Sol

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! What you’ll be doing: Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives. Be responsible

Avaloq Consultant / Management Consultant Location: London (Hybrid) | Practice Area: Wealth & Asset Management | Type: Permanent Drive transformation across core banking and wealth management platforms using Avaloq The Role We are expanding our Wealth & Asset Management capability and are seeking experienced Avaloq professionals to support growing client demand across core banking and wealth platform transformation. You will play a key role in delivering complex change programmes, working across business and technology teams to maximise the value of the Avaloq platform and deliver scalable solutions for leading financial institutions. As AI continues to reshape financial services, you'll be expected to embrace AI-enabled ways of working, using approved AI and automation tools to enhance productivity, accelerate analysis, improve delivery quality, and support better client outcomes, while always applying human judgement and responsible AI practices. You'll also help clients identify opportunities to embed AI-enabled capabilities into future operating models where appropriate, supporting innovation while maintaining robust governance and oversight. What You’ll Do Support the delivery of Avaloq implementation, upgrade, enhancement and integration programmes, using approved AI-enabled tools where appropriate to accelerate delivery and improve quality. Configure and optimise Avaloq functionality across core banking, wealth management, payments, securities and reporting processes. Collaborate with business, operations and technology stakeholders to define functional and technical requirements, using AI to accelerate analysis, documentation and insight generation while maintaining appropriate human review. Support data migration, system integration and platform modernisation initiatives, leveraging AI-enabled automation where appropriate to improve efficiency, consistency and delivery outcomes. Act as a bridge between business and technology teams to ensure success

Job Title: Treasury Product BA About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage.

Job Title: Credit Analyst About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job Description: Experience- 2-7 Yrs Locations- All Capco Locations NP- Immediate to max 30 Days Purpose of the Role & Responsibilities Perform credit underwriting and appraisal for corporate/wholesale banking clients, including detailed credit reports Prepare end-to-end credit proposals (industry & peer analysis, risk assessment, internal rating, documentation, collateral evaluation) Conduct financial analysis (cash flow, working capital, leverage, EV, ratio analysis) Evaluate loan structures, including term loans, working capital facilities, and trade finance exposures Assess financial & non-financial covenants and monitor c