Technical Support Analyst Jobs

Principal Business Analyst / Project Manager Location: Hong Kong | Practice Area: Capital Markets | Type: Permanent Lead complex transformation, connect business and technology, and deliver meaningful change across Capital Markets. The Role At Capco, we are looking for an experienced Principal Business Analyst / Project Manager to lead a significant application replacement programme within Corporate & Institutional Banking (CIB). This role combines project leadership, detailed business and data analysis, and stakeholder engagement. You will lead a team of Business Analysts, oversee the replacement of legacy applications, and ensure that business requirements, technical solutions, and project delivery remain aligned. Working closely with senior business leaders, technology teams, and delivery stakeholders, you will translate complex data and legacy technology into clear business insights, actionable requirements, and practical solutions. What You’ll Do Lead Project Delivery: Own the planning, execution, governance, and change management of a C&IB application replacement project, ensuring effective coordination of deliverables, risks, dependencies, and stakeholders. Manage and Develop Business Analysts: Lead a team of Business Analysts, providing direction, coaching, and quality oversight while remaining actively involved in detailed analysis and problem-solving. Drive Detailed Data and Systems Analysis: Investigate complex data structures, legacy applications, and system behaviours, translating technical findings into meaningful business requirements and operational insights. Bridge Business and Technology: Map business processes, assess application architecture, and facilitate communication between business stakeholders, technical teams, and solution architects to support effective decision-making. Engage Senior Stakeholders: Build trusted relationships with Heads of Department and senior stakeholders, communicating project progress, risks, recommendations,

Become a part of our caring community The Financial Analytics Professional 2 manages data to inform decisions about daily operations, strategic planning, and business performance. Assignments vary and often require interpretation, independent judgment, and selection of the appropriate course of action. Within the Medicare Risk Adjustment Finance Department, the Financial Analytics Professional 2 develops reports for bids and budgets, assesses changes in Medicare regulations, and supports Stars financial reporting. This role produces, updates, and improves financial models while building strong relationships with business partners. Success requires technical proficiency, problem-solving ability, and a willingness to learn. Collaborates with colleagues in Stars Analytics and Medicare Risk Adjustment Translates complex financial and nonfinancial data into concise, presentation-ready insights that support management decisions Extracts raw data from multiple databases and summarizes it efficiently Develops and maintains process documentation Uses SAS, SQL, and Excel regularly Key Traits Supportive, team-oriented, and eager to teach and learn Analytical, research-focused, and attentive to data and detail Passionate about driving forward big, creative ideas and continuous improvement Curious and open-minded Use your skills to make an impact Required Qualifications Bachelor's Degree 3+ years technical experience Programming skills in languages such as SQL and Python Experience in compiling, modeling, interpreting and analyzing data in order to identify, explain, influence variances and trends Explain variances and trends and enhance modeling techniques Experien

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. To further this important mission, we're building our Accounting team in Bangalore Finance and are looking for someone to help us scale for the future in a fast-paced environment. Role Summary We are seeking a highly detail-oriented and tech-forward Corporate Accounting Analyst to join our fast-paced corporate accounting team. In this role, you will play a critical part in managing General Ledger (GL) activities, ensuring accurate close processes, and driving accounting precision across specialized technical areas, including debt, prepaids, intercompany transactions, and lease accounting . The ideal candidate holds a Chartered Accountant (CA) qualification, possesses 4–6 years of progressive accounting experience , and brings a modern, tech-enabled mindset—specifically the ability to leverage AI tools, automation, and advanced analytics to streamline workflows and solve complex accounting problems in a rapidly evolving environment. Key Responsibilities Own end-to-end accounting schedules, journal entries, and balance sheet reconciliations for corporate accounting areas . Manage month-end, quarter-end, and year-end closing activities within prescribed timelines. Conduct variance analyses on P&L and Balance Sheet line items, investigating unexpected fluctuations and providing actionable commentary to management. Support internal and external audit requests by preparing audit schedules, supporting documentation, and clear accounting workpapers. Collaborat

The Technology Advisory Analyst serves on AI-native advisory teams, empowering clients to navigate the critical junction of strategy and technical execution. Collaborating with senior leadership and technical specialists, you will anchor the delivery process by framing challenges, validating hypotheses, and quantifying trade-offs to produce deliverables that are truly decision-ready for the executive level. By blending top-tier consulting rigor with an AI-native workflow, you enable senior teams to perform with unprecedented speed and depth, ensuring every strategic insight is backed by robust evidence and structural accuracy. This role transcends traditional requirements documentation; you are the engine of execution that translates high-level strategic intent into measurable, high-impact business outcomes. Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen or PR of Singapore. Job responsibilities You drive research and analysis by performing core advisory and consulting activities including: Industry and market research, Technology landscape assessments, Business process analysis, Data analysis and interpretation, Competitive benchmarking, Opportunity identification. You leverage AI-enabled tools to accelerate research and analysis while maintaining high standards of quality and accuracy. You translate Business Problems into Actionable Insights. You work with clients and engagement teams to understand business objectives and challenges, gather and synthesize qualitative and quantitative information, structure complex problems into manageable workstreams. You identify patterns, risks, opportunities, and trade-offs and develop evidence-based recommendations. You support client engagements by contributing to client-facing advisory work by preparing executive-ready presentations and deliverables & facilitating workshops and discovery sessions. You document business and tec

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Competitor Analyst & Procurement Specialist at Micron Technology, Inc. you provide critical data and services to Micron’s competitive benchmarking teams! In this role, you provide valuable technical insight through research of competitor technology releases, monitoring of competitor product offerings, and collection of industry intelligence data. You actively collaborate with internal and external partners to share and learn new industry intelligence. You also provide buyer-role support of the product procurement efforts of Micron’s Competitor Analysis team. You use market knowledge and industry intelligence to make procurement decisions that give timely access to ground breaking competitive memory technologies. You are responsible for crafting and maintaining the investigative process related to the tracking of competitor products and technologies. You are also empowered to leverage Artificial Intelligence to improve the efficiency and effectiveness of intelligence gathering, analysis and procurement! Responsibilities include: Memory Market Research and Competitive Intelligence Data Collection: Identify and use appropriate data sources and systems Develop strategic research solutions through collaboration with internal and external partners Analyze data and intelligence for competitive benchmarking purposes Document, share findings with internal partner groups and participating actively in benchmarking working groups Competitor Memory Product Procureme

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Team Our Direct Customer Onboarding (CDD) team is seeking an experienced Senior CDD Risk Analyst with a strong compliance background and deep CDD expertise. In this role, your core focus centers on two key pillars: leading quality improvements (and quality control processes sign-offs) and directly managing high-complexity enterprise onboarding cases. Additionally, you will serve as a Subject Matter Expert (SME) and mentor, actively helping to upskill the team while collaborating cross-functionally with Quality Assurance, Compliance, and Commercial teams to streamline our onboarding process while safeguarding Adyen through strict regulatory compliance. What You’ll Do Complex Merchant Onboarding & Collaborative Problem-Solving : Autonomously lead the onboarding process for Adyen’s most strategic and complex enterprise merchants. Conduct multi-jurisdictional due diligence, dissecting opaque corporate structures, and mitigating risks associated with PEPs, sanctions, adverse media, and high-risk industries. Regulatory Interpretation & Policy Alignment: Translate complex second-line compliance policies into actionable first-line operational procedures and lead calibration sessions to ensure consistent application across the team. Quality Assurance, Escalation, & Knowledge Leadership: Maintain a 100% quality ass

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. WHAT YOU'LL DO Support the technology for global payroll across countries supported by our core and third-party payroll platforms, helping ensure accurate and timely payroll execution Analyze end-to-end payroll processes and translate business needs into clear system requirements, configuration updates, integration changes, and control enhancements Support payroll cycles by triaging production issues, resolving data defects, validating results, and coordinating urgent fixes before payroll close Monitor and troubleshoot integrations across payroll, human resources, finance, banking, benefits, equity, time, and tax-related systems Partner with global payroll teams to manage calendars, cutoffs, approvals, funding timelines, bank files, payslips, reporting, and reconciliations Configure, test, and maintain payroll-related system functionality, including pay groups, pay components, deductions, payroll inputs, accounting, and payslip setup Lead testing for releases, country rollouts,

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. Our Revenue Growth team drives advertiser acquisition and retention at scale by turning data into action. We build and run scalable go-to-market programs that help advertisers succeed, through lifecycle communications and seller-facing actions. As a Senior Program Analyst - GTM Ops, you'll own the technical layer that makes Revenue Growth actually run. Working within Spotify's broader data infrastructure, you'll build the team-specific tools, endpoints, and pipelines our programs depend on — the reporting that helps sellers act, the data feeds that power our advertiser tools, the pipelines that keep everything moving. Your work won't be abstract; it shows up directly in what the team ships and what sellers experience. What You’ll Do Work on high-impact data problems that support revenue growth and help our advertising business scale Build and maintain dbt models and BigQuery pipelines that power team tools and seller-facing reporting Monitor pipeline health, identify issues early, and partner with data engineering and Insights teams to resolve upstream challenges Create dashboards and reports that sales teams rely on, translating business needs into clear, actionable views Partner closely with sales teams and leadership to understand needs, scope solutions, and deliver data that supports prioritization and decision-making Improve how data is used in the sales process by surfacing signals that help teams focus, personalize outreach, and close opportunities Support and extend pipelines that

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Financial Risk Analyst As a Senior Financial Risk Analyst on our Merchant Potential Liability Team you will be part of a team of high-performing professionals that evaluates and manages financial risk (i.e. chargebacks) arising from a portfolio of enterprise merchants, as well as assessing the risk of new products. As a member of our team, you will help us scale and innovate our financial risk management framework and processes. You will be working closely with the Commercial, Product and Legal teams while collaborating with some of the biggest merchants processing on the Adyen platform, all with one overarching goal: limiting Adyen’s exposure to credit losses. Our team is highly motivated, extremely innovative, and thrives on shared success. As we operate globally, our team is part of an international team with diverse backgrounds and skill sets. Our ideal new team member has a proven track record of solving problems, is a great communicator with an affinity for technology and a passion for finance. What you’ll be doing As Senior Financial Risk Analyst on our Merchant Potential Liability team, you will work closely with our very diverse merchant portfolio, to assess and analyse their business model and financial health, and provide clear and concise credit risk advice to the Adyen credit risk committee. You

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Team: Our Customer Risk Review team is seeking an experienced Senior CDD Risk Analyst with a strong compliance and regulatory background and deep CDD knowledge. In this role, you will drive high-complexity risk reviews, lead direct customer engagements, and work cross-functionally with Quality Assurance, Compliance and Commercial teams to help scale the process while balancing risk mitigation with strategic business growth. What You’ll Do End-to-End Case Management: Manage periodic reviews for high-risk enterprise customers, from initial assessment through final remediation. This involves conducting in-depth due diligence, analyzing complex ownership structures, and adhering to all regulatory obligations and internal policies are met within strict timelines. Uphold Quality & Consistency: Maintain "First-Time-Right" accuracy, perform regular quality control checks for the team, upskill team members on quality standards, ensure accurate risk reasoning, follow SOPs strictly, and maintain high-quality decision-making across all casework. Peer Mentorship: Coach peers, guide the team through complex cases, support upskilling team quality, and foster a culture of proactive risk management. Policy Alignment & Operational Excellence: Lead calibration sessions to translate Second Line compliance requirements into pract

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The People Operations & Digital Solutions team The People Operations & Digital Solutions team shapes the future of employee support at Okta through innovative technology, intelligent knowledge management, and automated self-service experiences. Reporting to the Senior Director, People Operations & Digital Solutions, this team collaborates closely with People Operations, Total Rewards, Recruiting, IT, Learning, and Knowledge Management to enhance digital support across the enterprise. The Senior AI Analyst opportunity We are seeking an experienced Senior AI Analyst with a strong background in ServiceNow and Analytics to help train, evaluate, and improve AI models and AI-powered enterprise solutions. The ideal candidate will combine hands-on ServiceNow knowledge, data and analytics expertise, and strong communication skills to create high-quality training data, evaluate AI outputs, and translate business and technical requirements into effective AI training scenarios. This is a high-impact role responsible for improving how employees interact with AI while enabling support teams through intelligent knowledge management and training. As the subject matter expert for our AI solutions, you will analyze conversational insights, optimize AI performance, and ensure AI assistants deliver accurate, relevant, and trusted responses. You'll own the training and continuous improvement of AI-powered experiences—including an employee support chatbot, Agentic Co

Business Analyst – Retail Energy Location: Houston, Texas | Practice Area: Business Consulting | Type: Permanent Drive impactful change across retail energy operations through insight-led consulting The Role As a Business Analyst within Capco’s Business Consulting practice, you will support retail energy clients by bridging business needs and technology solutions. You will play a key role in shaping strategy, gathering requirements, and delivering high-quality consulting outcomes that improve operational efficiency and support transformation initiatives. What You’ll Do Facilitate workshops, stakeholder interviews, and analysis to gather and document business requirements Develop business requirement documents, user stories, and functional specifications Analyze current vs. future state processes and identify improvement opportunities Create process models, data models, and business architecture documentation Produce clear, high-quality deliverables including reports, presentations, and proposals What We’re Looking For Experience as a Business Analyst within retail energy (e.g., billing, CIS, EDI, customer care) Strong skills in requirements gathering, process mapping, and stakeholder engagement Ability to translate business needs into functional and technical specifications Experience producing structured consulting deliverables and documentation Experience with Complex Billing is a plus Bachelor’s degree in a relevant field such as Business, Finance, or Technology Bonus Points For Experience within a management consulting environment Exposure to wholesale energy, settlements, or trading Familiarity with project delivery methodologies and lifecycle management Experience contributing to business cases, proposals, or pre-sales activities Basic scripting or technical understanding supporting system analysis Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting cultu

LOCATION : This will be a hybrid role (1 day a week) working out of our San Carlos, CA location. POSITION SUMMARY: Natera is a global leader in cell-free DNA testing, supporting oncology, women’s health, and organ health. Our goal in R&D operations data science is to support R&D activities at Natera through data analytics and the development of intelligent tools to optimize workflows and processes. As a Senior Data Analyst on the team, you will play a pivotal role in designing, prototyping, and building out a modern, next-generation AI analytics platform to phase out legacy reporting infrastructure. In this role, you will leverage AI developer tools (e.g., Claude Code, Gemini) to significantly accelerate design, scripting, and platform prototyping. However, speed must be paired with engineering rigor: you must possess deep foundational technical expertise to critically review, audit, validate, and refine all AI-assisted output, ensuring production-grade code quality, data accuracy, and system reliability. PRIMARY RESPONSIBILITIES: Platform Design & Rapid Prototyping: Lead the effort in architecting, iterating, and building out a new R&D analytics platform. Rapidly prototype scalable analytics solutions and modern self-service data tools AI-Accelerated Development & Rigorous Validation: Proactively utilize advanced AI tools (including Claude Code, Gemini, and coding assistants) to accelerate development cycles, automate repetitive coding tasks, and speed up platform prototyping. Thoroughly review, debug, unit-test, and validate all generated code and analytics logic for correctness, security, and efficiency Data Pipeline & SQL Engineering: Extract, clean, transform, and model complex multi-source R&D data. Develop and optimize high-performance custom SQL queries and partner with Data Engineers to enhance database scalability and platform performance Analytics & Insight Generation: Translate operational requirements into act

Our Mission: Fly to space twice in a day. At Dawn Aerospace, we're building a future where access to space is as routine as air travel. Our Aurora spaceplane programme is developing a rapidly reusable, rocket-powered aircraft capable of transforming how humanity reaches space. This isn't a programme for people who want to spend years analysing a small part of a large aircraft. This is an opportunity to work on flight-critical structures for one of the most ambitious aerospace projects in the world, seeing your analysis directly influence the design, testing and flight of real hardware. We're looking for a Structural Analyst to join our Spaceplane team in Christchurch. You'll play a key role in developing and validating the structures that enable routine, scalable and sustainable access to space. Working alongside world-class engineers across aerodynamics, propulsion, avionics, systems, composites and manufacturing, you'll help solve some of the toughest structural challenges in aerospace while contributing directly to hardware that flies. What you will do Perform structural analysis and validation of composite and metallic airframe structures and components. Develop analytical and finite element models to predict structural performance under flight, ground and test loading conditions. Evaluate the static strength, stiffness, stability, fatigue and damage tolerance of composite and metallic structures. Develop structural load cases and certification substantiation approaches. Plan and execute materials testing programmes to characterise and validate material properties in support of structural analysis, optimisation and certification activities. Support structural test planning, execution and correlation activities, including investigation of structural anomalies and failures. Collaborate closely with design engineers to optimise structures for weight, performance and manufacturability. Support design reviews and technical decision-making throughout the product lifec

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Provider Digital Analytics and Intake Team is hiring a Business Analytics Specialist to support the reporting and data analytic needs for value capture and metric driven management of Aetna’s provider digital tools. This successful candidate will partner and support activities of the Provider Digital business team and advise on insights to drive value in digital tool offerings. Performs data analysis and issue research as well as participates in business and technical projects to assess the impact of that work on the reporting and data. Consults with internal clients to identify opportunities to implement data solutions to business problems at an intermediate level. Collaborates with business partners to understand their problems and goals to help solve by developing predictive modeling, statistical analysis, data rereports, and performance metrics. Participates in the implementation of information strategy and development of information products to ensure operational objectives and other strategic business initiatives are met. Ability to structure data analysis, driving analytics insights and analytical solutions to help determine the best analytical solution. Consults on the creation of analytics solutions that effectively weigh business and technical tradeoffs using an intermediate understanding of business strategy as well as relevant