User Escalation Specialist Jobs

CSQ427R248 As a Forward Deployed Engineer (FDE), you will embed directly with our most strategic customers to design and deliver custom fullstack applications and solutions on the Databricks Data Intelligence Platform and other common software stacks. You will own the architecture, lead design decisions, and implement end-to-end systems spanning data engineering, AI, and application development. This is a hands-on, customer-facing role for software engineers, developers, and builders who thrive at the intersection of technology and business impact. The ideal candidate combines engineering expertise with adaptability, curiosity, and a passion for solving complex problems that drive measurable outcomes. The impact you will have: Own the Architecture: Lead architecture and design decisions, ensuring solutions are secure, scalable, and aligned with both customer needs and Databricks best practices. Application Engineering: Design and develop applications spanning backend, frontend, and integrations, bringing data and AI to life for enterprise users leveraging the Databricks platform. Solution Delivery: Deliver production-grade systems from data ingestion and transformation through ML/AI model integration to user-facing applications and enablement. Customer Immersion: Embed with customer teams, engaging with stakeholders from technical ICs to executives to deeply understand challenges and deliver impact. Cross-Functional Collaboration: Partner with Sales, Product, and Field Engineering to ensure a seamless customer journey from pre-sales through post-deployment. Reusable Assets & Scale: Contribute accelerators, frameworks, and best practices that scale impact across accounts and influence the Databricks product roadmap. What we look for: Engineering Depth: Strong background in software engineering with experience across backend, frontend, and systems integration. Proficiency in Python, SQL, Java/Scala, JavaScript/TypeScript, and modern frameworks. Application D

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for a Senior Technical Account Manager - Customer Success to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. Senior Technical Account Manager - Customer Success at ClickUp lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful. Senior Technical Account Manager - Customer Success at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. Process Optimization & Solution Design: Collaborating with customers to identify

Company Overview Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivaled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent. We are experts in Banking, Capital Markets, Wealth and Asset Management. We specialize in Digital Transformation, Data Management & Data Analytics, Business & Finance Transformation engagements, and IT transformation and Change programs. We are committed to growing our business and hiring the best talent in the market. Our focus is on maintaining our agile and entrepreneurial culture. Role Title: Test Analyst Role Overview Proven Track record as an outstanding test analyst with end-to-end testing experience. Capable to define the Test Strategy & Test Plan document, to design the test cases and prepare the testers for UAT. Understand application business area and application requirements, specifically in the banking environment. Experience in managing user acceptance testing (UAT) in both in an Agile and Waterfall delivery environment. Hands on experience in test planning, test execution, test management, defect tracking skill and test progress reporting including using a variety if test management tools Strong experience in SIT and UAT coordination across multi-phase projects (Agile preferred). Business Analyst background is advantageous. Experience & Certification Minimum 1+ years of relevant experience Experience with JIRA, Confluence, Unix, UAT,

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Senior Project Manager (Software Implementation) We are looking for a Senior Project Manager to join our Customer Experience Team within Professional Services, working alongside Solutions Architects, CSM's, Sales, Technical Support, and Engineering to de

Summary Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. Job Description We’re looking for an Associate Product Owner to support the Product Owner in collaborating closely with client, translating product direction into clear, actionable work for our software delivery teams. You’ll help define requirements, write user stories, maintain a healthy backlog, and assist with sprint execution in an Agile environment. This role is ideal for someone early in their product/BA career who is structured, detail-oriented, and eager to learn how to build and ship SaaS products in the Payments and Compliance space. Core Responsibilities Take ownership of assigned features from requirement clarification through development, testing, and production release, with guidance from Product Owner or Product Manager as needed. Translate product needs into clear user stories, acceptance criteria, and development-ready tasks. Support backlog management: organize items, keep statuses updated, track dependencies, and prepare work for refinement/planning. Partner with developers and QA to clarify requirements, answer questions,

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities and Tasks: • Establish and improve process condition and technology. • Upgrade process capability and reduce production cost. • Establish and modify process management projects. • Set up process parameters for a variety of semiconductor equipment. • Evaluation, promotion and planning of new equipment / materials. • Abnormal analysis and improvement. • Using AI tools to enhance productivity and work efficiency. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, v

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We’re looking for a Senior AV Development Engineer to help build how technology is developed, deployed, and supported across our global enterprise. In this senior individual contributor role, you’ll combine AV systems engineering, technical architecture, and long-term planning to develop reliable, scalable experiences. This is an opportunity to influence both the technology we use today and the roadmap for what comes next! Key Responsibilities: Work alongside international customers, vendors, and technology teams to develop and unify enterprise AV and solutions. Help us define lifecycle strategies, reference architectures, engineering standards, and deployment approaches for AV technologies worldwide. Lead the planning and delivery of technology for conference rooms, executive briefing centers, training facilities, event venues, and specialized environments. Improve reliability and the user experience through monitoring, analytics, automation, technical documentation, and advanced troubleshooting. Evaluate emerging AV, and AI-enabled technologies and help determine where they fit within our future technology roadmap.

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate, and advance faster than ever. About Our Team The Smart Manufacturing and Artificial Intelligence (SMAI) organization is leading Micron’s AI-first transformation by building intelligent applications, AI-powered platforms, data products, and automation solutions that accelerate innovation across manufacturing, engineering, and business operations. Position Overview As a Senior AI Full Stack Engineer, you will lead the architecture, development, deployment and operationalization of secure, scalable AI-powered applications. You will combine strong software engineering with practical expertise in Generative AI, agentic systems, cloud-native services, data integration and modern user experiences. The role is expected to independently own complex technical outcomes, guide engineering decisions, mentor junior engineers and partner with architects, data scientists, product owners and business stakeholders to deliver measurable enterprise value. You will build enterprise-grade services and APIs using C# and .NET (ASP.NET Core), develop modern frontend experiences, integrate Large Language Models (LLMs), AI agents, Retrieval-Augmented Generation (RAG), Model Context Protocol (MCP) and enterprise

The Senior Financial Systems Analyst, OneStream owns the day-to-day support, administration, and continuous improvement of Topgolf’s OneStream platform across financial close, consolidation, reconciliations, transaction matching, cash flow reporting, FP&A, budgeting, forecasting, workforce planning, and management reporting. This role partners closely with Accounting, Financial Reporting, FP&A, Treasury, and Technology to translate business needs into reliable, scalable OneStream solutions. The position serves as the primary functional resource for business users while supporting new capabilities, process improvements, and stronger financial reporting outcomes. Support day-to-day administration of OneStream including metadata maintenance, security administration, workflow support, user provisioning, and platform monitoring and support. Develop and maintain CubeViews, QuickViews, dashboards, reports, and management reporting solutions to support Finance and Accounting users. Support financial close, consolidations, transaction matching, account reconciliations, and cash flow reporting processes within OneStream. Partner with FP&A to develop and maintain budgeting, forecasting, long-range planning, workforce planning, scenario modeling, and driver-based planning solutions within OneStream Develop CubeViews, QuickViews, dashboards, KPIs, scorecards, and executive reporting solutions supporting Finance and Operations leadership. Support integration validation and data quality management between OneStream, SAP S/4HANA, and other enterprise applications Assist with implementation, testing, and deployment of new OneStream modules, Marketplace solutions, and platform enhancements. Create user documentation, training materials, and provide end-user support for Finance, Acc

About Goods & Services Goods & Services is a product design and engineering company. We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect. What you’ll do: Design, develop, and execute comprehensive manual and exploratory test cases covering functional, regression, integration, and end-to-end scenarios. Create and maintain detailed test plans, test cases, test scenarios, and test documentation based on application requirements and user workflows. Perform functional testing across web and/or mobile applications, identifying defects, usability issues, edge cases, and potential quality risks. Execute regression testing to validate existing functionality and ensure new changes do not negatively impact the product. Perform exploratory testing to identify unexpected behaviors and gaps that may not be covered by predefined test cases. Perform basic test automation activities and contribute to automated regression coverage as needed. Work with and maintain existing automated tests using tools such as Appium and Playwright. Demonstrate a working understanding of automation concepts, test execution, and troubleshooting without requiring deep automation framework development experience. Support API testing and validation, including verifying responses, data integrity, authentication, error handling, and negative scenarios. Analyze test failures, investigate defects, review logs and application behavior, and help identify

About Goods & Services Goods & Services is a product design and engineering company. We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect. At Goods and Services, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer and welcome qualified applicants from all backgrounds. About the job Goods & Services is looking for a Senior QA Automation Engineer with solid hands-on experience in test automation, particularly with Appium and Playwright. The ideal candidate will focus primarily on designing, developing, and maintaining automated tests for mobile and web applications, while also contributing to manual and exploratory testing when needed. This role requires a solid technical foundation in automation, strong analytical and problem-solving skills, and the ability to identify quality risks and improve testing processes. We are looking for a self-driven professional who is eager to learn, collaborate with cross-functional teams, and explore how AI-powered tools can improve QA efficiency and effectiveness. What you’ll do Design, develop, execute, and maintain automated test suites for web and mobile applications, prioritizing reliability, reusability, maintainability, and test coverage. Develop and maintain mobile test automation using Appium, covering critical user journeys, functional scenarios, regression

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Identity Governance Team Okta Identity Governance is Okta's Identity Governance and Administration solution, responsible for some of the most critical and visible workflows in enterprise identity: how people request access, how approvers grant it, how entitlements are enforced, and how organizations prove to auditors that only the right people have the right access. Okta Identity Governance is the leading contributor to Okta's new product bookings, and it runs inside some of the largest enterprises in the world — the kind of accounts where a single tenant carries hundreds of thousands of identities across thousands of applications. Quality here is a compliance bar, not just a user experience one. When a governance product has a defect, a company can stay over-provisioned on access it believes it revoked, or hand an auditor evidence that isn't true. The Senior Software Development Engineer in Test Opportunity As a Senior Software Development Engineer in Test, you'll own quality for medium-sized features on your scrum team, and co-own larger ones, from the first design review through release and into production. You'll turn the team's test strategy into test plans, write the automation, and hold the release bar for features that have to work at enterprise scale — long-running certification campaigns, tenants with millions of entitlements, dozens of third-party connectors, and audit records that must be provably correct. You'll work alongside develope

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Lead Software Engineer ABOUT THE TEAM Imagine building the analytics layer that thousands of business users rely on to understand their data. At Appian, we don’t just ship features, we build the reporting, charting, and AI-powered insights engine at the heart of the Appian platform. Our work spans from interactive chart builders and drag-and-drop dashboards to LLM-powered copilots that generate KPIs and insight summaries from process data. If you want to work across the full stack, from database schema design to chart components to AI prompt pipelines, this is the role. This role is based at our headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. THE OPPORTUNITY As a Lead Software Engineer working on the Appian platform, your mission will be to ensure Appian is always fast, scalable, and up to whatever tasks our customers configure it to do. Your scope extends from the high-performance data layer to the cross-platform user interface to the design tools used to create it.You’ll work on complex issues where analyzing situations or data requires an in-depth evaluation of variable factors. You will exercise judgment in selecting methods, techniques,

About the Team OpenAI's Legal team plays a crucial role in furthering OpenAI's mission by tackling innovative, fundamental legal issues in AI. If you're passionate about doing significant and unique work as a technology lawyer, this team is for you. The team comprises professionals from diverse fields, including technology, AI, privacy, IP, corporate, employment, tax law, regulatory, and litigation. About the Role As a member of our Product Counsel team, you will advise on a broad range of issues arising from hardware products and technologies, with a focus on software that power them. You’ll work closely with software engineering, product, design, and business teams from development through launch and ongoing support. This is a unique opportunity to engage directly with the forefront of AI legal issues. This role reports to our DGC of Hardware. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Work closely with product and engineering teams, participate in architecture and product reviews, and advise throughout development, launch, and ongoing support. Support software and firmware licensing, open-source, compatibility and ongoing device support. Provide broad product counseling on consumer experiences, user terms, disclosures, marketing claims, consumer protection and regulatory requirements. Advise and coordinate on product, commercial, IP, privacy, security, competition, and regulatory legal issues so product decisions and external commitments are consistent. Build practical guidance and review processes, adapt support to changing priorities, and take ownership of emerging issues across teams. You might thrive in this role if you: Have 8+ years of relevant legal experience, including substantial product counseling for consumer devices, software embedded in hardware, gained in-house, at a technology-focused law firm, or both. Can work with

About the Team OpenAI's Legal team plays a crucial role in furthering OpenAI's mission by tackling innovative, fundamental legal issues in AI. If you're passionate about doing significant and unique work as a technology lawyer, this team is for you. The team comprises professionals from diverse fields, including technology, AI, privacy, IP, corporate, employment, tax law, regulatory, and litigation. About the Role As a member of our Product Counsel team, you will advise on a broad range of issues arising from hardware products and technologies, with a focus on software that power them. You’ll work closely with software engineering, product, design, and business teams from development through launch and ongoing support. This is a unique opportunity to engage directly with the forefront of AI legal issues. This role reports to our DGC of Hardware. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Work closely with product and engineering teams, participate in architecture and product reviews, and advise throughout development, launch, and ongoing support. Support software and firmware licensing, open-source, compatibility and ongoing device support. Provide broad product counseling on consumer experiences, user terms, disclosures, marketing claims, consumer protection and regulatory requirements. Advise and coordinate on product, commercial, IP, privacy, security, competition, and regulatory legal issues so product decisions and external commitments are consistent. Build practical guidance and review processes, adapt support to changing priorities, and take ownership of emerging issues across teams. You might thrive in this role if you: Have 8+ years of relevant legal experience, including substantial product counseling for consumer devices, software embedded in hardware, gained in-house, at a technology-focused law firm, or both. Can work with