The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for bu
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At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Engagement Management is a new and fast-growing practice at ClickUp, and it's quickly becoming central to how we serve our enterprise customers. Our EMs bring program leadership, service delivery and change management together in one role. As a ClickUp Senior Engagement Manager you will lead the formation and orchestration of post-sale strategy and execution for the company’s largest and most strategic clients. We're looking for someone hungry, who excels in building, and who takes genuine pride in the quality of their work. Here, Engagement Managers are the single point of accountability for outcomes. You own everything between the contract being signed and the client seeing measurable results: what was sold gets delivered, on time and on margin, and we can prove it worked. You'll lead enterprise SaaS implementations across the full engagement lifecycle, from shaping scope in pre-sales, mobilizing the team and delivery, go-live, stabilization and a clean handover to the account team. You'll run work-stream programs with Paid TAMs, AI specialists, Product and Engineering, and the client's own project team, and you'll be the trusted advisor to the client's executive sponsor. Simply put: you are the single point of accountability for delivery, the client's partner in getting value from ClickUp, and a thought leader for how we deliver. Your role Stakeholder Management Serve as the primary client contact for delivery Build strong relationships with stakeholders while ensuring delivery remains aligned to client objectives and contractual commitments. Build trusted relationships with client executive sponsor
About Us Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution. At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking. Why Novo? • Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America • Positive, inclusive, supportive culture cheering you on your journey • We work with very new technologies and architecture patterns • Offices in NYC and India Role Summary The Senior Manager, Customer Support & Success is the strategic owner of Novo's most critical 1:1 customer touchpoints - from complex escalations and collections recovery to a proactive customer success motion you’ll get to build from scratch. This is a player-coach role: you will lead a small, high-performing team while staying close to the work yourself. You will operate with significant autonomy, bring consistency and customer obsession, and shape what this function looks like two to three years from now. About the Role Escalations & Collections — Raise th
We are seeking a motivated and experienced Technical Program Manager to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — including Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects — who work with prospects and customers throughout their journey with Datadog to deliver outstanding experiences and drive growth through product adoption. As a Technical Program Manager, you will lead and support a variety of technical programs that help these customer-facing teams work more effectively. Depending on the needs of the organization, this could include programs related to internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. You’ll partner closely with team leads, subject matter experts, and other stakeholders to bring structure and clarity to moderately complex, cross-team programs, and you’ll act as a multiplier for the teams you support by driving programs from planning through delivery. Candidates who have previously led projects for customer-facing technical teams are especially encouraged to apply. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Drive delivery of cross-team programs that support one or more Technical Solutions teams — coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery. Partner with team leads, subject matter experts, and cross-functional stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way. Establish and maintain program management fundamentals — project trackers, status updates, risk logs — so stakeholders always have
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth. What you’ll be doing: Development and manage a team of Customer Success Managers Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion Understand and mitigate account risk and escalate to dependent functions as necessary Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities Hire, onboard, and
EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION REQUIRES U.S. CITIZENSHIP. Role Description: We are seeking a talented and motivated Solutions Architect to join our dynamic team. As a Solutions Architect, you will be responsible for delivering exceptional guidance, support, and enablement focused on our Unicorn Delivery Service projects and capabilities. You will work closely with technical groups driving towards mission impact, providing technical expertise, proactive assistance, and strategic insights to maximize mission impact. This role is instrumental in ensuring a seamless and successful customer experience throughout the initial engagement and transition to longer-term execution. Responsibilities Act as the primary point of contact and trusted advisor for customers and their technical needs, challenges, and goals. Lead, mentor, and develop a team of engineers, fostering a culture of continuous learning, growth, and support of customer engagements. Understand and articulate the technical competency and impact of engineers on the team. Understand Defense Unicorns' products and philosophy. Assist the team in discovery and framing efforts across the industry. Identify and implement process improvements to increase team efficiency and effectiveness. Assist with demonstration and content creation on products. Manage the "proof of concept" work. Build and maintain continuous delivery (CI/CD) pipelines. Build, deploy, test, and troubleshoot UDS Bundles, Zarf packages, and UDS packages. Collaborate with cross-functional teams for brainstorming, research, and innovative growth strategies. Conduct market research and competitor analysis to identify growth opportunities. Stay up-to-date with industry trends, best practices, and emerging technologies related to growth hacking and user acquisition. Experiment with new tools, techniques, and technologies to improve growth outcomes. The listed responsibilities are not exhaustive and additional responsib
Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role We're looking for a dynamic and results-driven Manager, Subscriptions Partnerships to join our Subscription EMEA Partnerships & Commercial team. Deliveroo Plus and Wolt+ are our subscription programmes, offering customers exclusive benefits like free delivery and special offers. In this role, you will lead strategic partnerships to drive awareness, engagement, and subscriber growth, while creating value for our members and partners alike. You will be responsible globally for i) owning strategy and execution for our high-stakes strategic Deliveroo Plus / Wolt Plus distribution partnerships or benefits partnerships, ii) owning the relationships between our partners alongside our Global Business Development team, ensuring successful win-win relationships. You’ll work with the wider Subscriptions EMEA team and other cross-functional teams in the domains of Business Development, Marketing, Product, Engineering, Analytics and Finance, while taking full ownership of driving your initiatives to fruition and most importantly tangible results. This is your opportunity to join one of the most successful growth companies in Europe and improve the daily lives of millions of people! What You'll Be Doing Strategy : craft the short and long-term strategy for Deliveroo Plus/Wolt+ distribution and benefits partnerships that will enable faster growth and higher value proposition of our membership program globally, with high scalability New Partnerships: progress new partner negotiations in collaboration with our Global Business Development team, and launching them through successful go-to-market (GTM) processes Performance: Track and own key performance indicators and target
Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role We're looking for a dynamic and results-driven Manager, Subscriptions Partnerships to join our Subscription EMEA Partnerships & Commercial team. Deliveroo Plus and Wolt+ are our subscription programmes, offering customers exclusive benefits like free delivery and special offers. In this role, you will lead strategic partnerships to drive awareness, engagement, and subscriber growth, while creating value for our members and partners alike. You will be responsible globally for i) owning strategy and execution for our high-stakes strategic Deliveroo Plus / Wolt Plus distribution partnerships or benefits partnerships, ii) owning the relationships between our partners alongside our Global Business Development team, ensuring successful win-win relationships. You’ll work with the wider Subscriptions EMEA team and other cross-functional teams in the domains of Business Development, Marketing, Product, Engineering, Analytics and Finance, while taking full ownership of driving your initiatives to fruition and most importantly tangible results. This is your opportunity to join one of the most successful growth companies in Europe and improve the daily lives of millions of people! What You'll Be Doing Strategy : craft the short and long-term strategy for Deliveroo Plus/Wolt+ distribution and benefits partnerships that will enable faster growth and higher value proposition of our membership program globally, with high scalability New Partnerships: progress new partner negotiations in collaboration with our Global Business Development team, and launching them through successful go-to-market (GTM) processes Performance: Track and own key performance indicators and target
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Lead and develop an elite team of pre-sales engineers to architect sophisticated solutions, deliver high-impact technical demonstrations, and drive revenue velocity for Appian’s enterprise market. As a Director, Solutions Consulting you are responsible for the technical sales activity within your EMEA region. You will work closely with the Area Vice President of EMEA to execute the sales strategy of that region. Location: London, Walkie Talkie | Work Model: 2 - 3 days onsite The Opportunity: Enterprise organisation's are facing unprecedented complexity in their digital transformation journeys, making pre-sales engineering leadership more critical than ever. As a Director, Solutions Consulting you have a premier opportunity to lead a world-class team of technical professionals and directly shape how Fortune 500 companies automate their core operations. Operating within a structured sales incentive plan tied directly to revenue and bookings results, you will exercise significant autonomy to build system integration strategies, influence product roadmaps, and establish Appian as the gold standard for Enterprise-Grade Orchestration. What You’ll Do: Lead and Develop Talent: Manage, mentor, and evaluate a high-performing team of 3–6 pre-sales engineering professionals, ensuring operational excellence, continuous professional development, and complete adoption of SC 2.0 behaviors . You can read more about the SC 2.0 approach here . Orchestrate Technical Sales: Oversee the scoping, design, and execution of tailored technical sales presentations, produ
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Product Sales is a team of deep functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. The Payouts Product Sales team is tasked with engaging the largest, most complex users and platforms in the industry, helping them build world-class programmable global money movement businesses, and providing solutions that address their cash flow and capital challenges. The team is lean, highly visible, and highly cross-functional! What you’ll do As an Account Executive, Product (Payouts) at Stripe, you will use your sales and product expertise to help drive growth of Stripe’s payouts products and solutions. You will collaborate with product, treasury, engineering, and marketing teams to develop deep product and industry knowledge and drive strategic deals. You will be instrumental in leading in-depth product discussions with existing and prospective users globally and building and executing against our go-to-market strategy. Responsibilities Lead complex new and renewal deals related to Stripe’s payouts product suite and tailored solutions Deeply understand the sales process and competitors’ offerings in payouts, with a strong emphasis on overcoming competition to win all deals Synthesize and relay customer feedback and our findings to inform Stripe’s product roadmap Engage with product, marketing, and account teams to help amplify our growth trajectory globally Who y
About Bolna Bolna is building the voice infrastructure for India, powering millions of AI-powered conversations for businesses across BFSI, e-commerce, logistics, and more. About the role You will own new-logo sales into Banks, NBFCs, Insurers and Fintechs for Bolna's Voice AI products : voice agents, workflows and analytics. This is a hunter role. You will find the accounts, build the relationships, create the pipeline and see deals through a long BFSI sales cycle, working directly with the Lead, GTM & Sales. It suits someone who has sold software to BFSI buyers, enjoys early-stage ambiguity and wants high ownership. Key responsibilities : The core of the role is finding new BFSI accounts and turning them into a steady, qualified pipeline. Account scouting: identify and prioritise new BFSI accounts (banks, NBFCs, insurers, fintechs) and map the right decision-makers Pipeline creation: build a lead pipeline from scratch through networking, cold outreach, referrals and industry events Relationship building: develop and nurture client relationships through consistent engagement, meetings and follow-ups across a long sales cycle Lead follow-up: qualify inbound and outbound leads and follow up persistently so no opportunity goes cold Full-cycle selling: understand client requirements in depth, run product demos of Bolna's voice agents, workflows and analytics, negotiate pricing and close deals Internal collaboration: work with Business, Product and Marketing teams to understand the product deeply, pass client feedback and requirements back, and plan events that showcase Bolna's solutions Market research: track BFSI trends, new categories and product gaps, and monitor competitors' solutions, strategy and pricing Requirements : Candidates must have 2–3 years of B2B sales experience in SaaS or Voice AI, with BFSI clients as their core market. 2–3 years of experience selling B2B SaaS or Voice AI products to BFSI clients (banks, NBFCs, insurance, fintech) Proven track re
Senior Engineering Manager – AI CoE About Redwood Redwood Software helps the world's largest enterprises automate mission-critical business processes. Our platforms support complex enterprise workloads across ERP systems, business applications, cloud infrastructure, and on-premises environments. Redwood is building reusable AI infrastructure, agentic capabilities, developer tools, and platform services that enable enterprise-ready AI features across its product portfolio. Role Mission As a Senior Engineering Manager, you will lead the engineering team responsible for delivering Redwood's shared AI platform and agentic capabilities. You will translate the AI strategy into an executable engineering roadmap, build a high-performing team, and ensure the delivery of secure, scalable, observable, and commercially valuable AI systems. The role requires sufficient technical depth to guide architecture and challenge engineering decisions while remaining accountable for people's leadership, execution, team health, and delivery outcomes. Key Responsibilities Lead one or more engineering teams responsible for AI platform services, agentic capabilities, developer tools, and product integrations. Translate business and product priorities into a clear engineering roadmap, delivery plan, and team-level objectives. Recruit, onboard, manage, and retain engineers with the skills required to build production-grade AI and agentic systems. Establish clear ownership, performance expectations, decision-making responsibilities, and development plans across the team. Drive predictable execution through effective planning, dependency management, risk identification, and operational readiness. Partner with senior individual contributors to guide architecture and technical direction without becoming a bottleneck for engineering decisions. Ensure consistent engineering practices across AI evaluation, observability, model gover
Use Your Power for Purpose At Pfizer, our purpose is to deliver breakthroughs that transform patients' lives. Central to this mission is our Research and Development team, which strives to convert advanced science and cutting-edge technologies into impactful therapies and vaccines. Whether you are engaged in discovery sciences, ensuring drug safety and efficacy, or supporting clinical trials, your role is crucial. You will leverage innovative design and process development capabilities to expedite the delivery of top-tier medicines to patients globally. Role Summary Pfizer’s Machine Learning and Computational Sciences (MLCS) group is seeking a Senior Machine Learning Scientist to lead independent and collaborative research in computational antibody design and optimization. This position focuses on developing and applying modern computational and machine-learning approaches to accelerate the discovery of next-generation biologic therapeutics. Positioned at the intersection of machine learning, protein science, and therapeutic discovery, the role is ideal for candidates eager to translate foundational AI research into real-world drug design. It offers the opportunity to join an innovative, collaborative environment that supports professional growth through mentorship, knowledge sharing, and the freedom to pursue impactful science. What You Will Achieve In this role, you will: Conduct original research in computational antibody engineering, with an emphasis on sequence- and structure-based generative modeling. Develop and deploy state-of-the-art machine-learning methods for multi-objective, constraint-aware antibody optimization that balances affinity, stability, and developability. Apply proprietary computational frameworks and machine-learning models to predict antibody developability and affinity. Leverage NGS-derived antibody repertoires to info
Senior Manager, Production Control / Material Management Company: The Boeing Company The Boeing Company is seeking a Senior Manager, Production Control / Material Management to lead and manage production control and material management activities in support of manufacturing operations to support the Boeing Defense Space & Security (BDS) Production Control & Materials Management team in Titusville, FL. This position is responsible for ensuring the effective planning, coordination, and flow of materials to meet production schedules, operational objectives, and customer commitments. The selected candidate will provide leadership to a team responsible for inventory management, material availability, shortage resolution, production scheduling support, and cross-functional coordination across manufacturing, supply chain, quality, engineering, and program management organizations. Manages, develops and motivates employees and first-level managers. The successful candidate will provide input on departmental business and technical strategies, goals, objectives. Position Responsibilities: Builds a positive and inclusive team environment creating a culture of integrity, safety, quality and performance Highly focused sense of urgency required, responding to all escalation issues raised by internal and external customers, stakeholders, peers, and direct reports Ensure daily execution of statement of work, measuring team performance against KPIs (People, Safety, Quality, Delivery, and Cost) Understand inventory management and control as a key element for the business to meet targets; work with team to manage processes and accountability for inventory holdings and reduction efforts Und
Optical Design Engineer (Associate or Mid-Level) Company: The Boeing Company Boeing Defense, Space and Security (BDS) is looking for an Associate or Mid-Level Optical Design Engineer (Level 2 or 3) to join our exclusive team at the Starfire Optical Range on Kirtland AFB in Albuquerque, New Mexico. We are seeking a highly skilled Optical Design Engineer to support the advancement of ground-based electro-optical tracking and imaging systems. In this role, you will lead the design, simulation, and integration of high-precision optical systems, transitioning conceptual opto-mechanical frameworks into functional, state-of-the-art experimental hardware. This is an opportunity to utilize cutting-edge design tools and work directly with world-class, large-aperture telescopes at a historically significant military research site. This position supports the R&D mission of the Air Force Research Laboratory Optics Division in their advancement of Space Domain Awareness capabilities. The site houses telescope research facilities ranging in size from 0.5m up to 3.5m with advanced optical systems. You will work as part of a multidisciplinary team supporting the supporting the development, optimization, and maintenance of control solutions. Benefits of working at Starfire Optical Range: Your contributions will directly impact the advancement of Space Domain Awareness capabilities, a critical mission for our national security You’ll have the opportunity to work with world-class telescopes and advanced optical systems You’ll assume ownership for the architecture, development, and long-term health of a key application You’ll be part of a supportive enthusiastic team of experts in various fields <li
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