Senior Business Operations Associate in Hong Kong

About the role We are looking for a Senior Business Operations Associate to help run an AI-native operating environment across people, AI agents, and cross-functional teams. This is a high-ownership business operations role for someone who combines strong business judgement with enough technical fluency. You will help turn AI-agent capabilities into reliable production workflows, keep teams aligned in real time, and ensure that AI-heavy processes have clear ownership, quality standards, handoffs, and escalation paths. The role sits at the intersection of business operations, product operations, technology, and digital assets. You will need to move quickly, communicate clearly, understand changing market context, and remain dependable when urgent internal issues arise. What you’ll do Real-time business and team alignment Coordinate real-time alignment across business teams, Engineering, Product, Operations, AI agents, and other stakeholders. Translate business priorities into clear workflows, owners, decision points, and next actions. Identify bottlenecks, unclear handoffs, conflicting priorities, and gaps in execution. Maintain visibility across fast-moving initiatives and ensure critical work continues to move forward. Stay informed about market, product, and digital-asset developments that may affect internal priorities. AI-enabled production workflows Partner with Engineering to identify where AI-agent capabilities can improve business and operational workflows. Help translate business requirements into agent prompts, workflow logic, operating procedures, and quality criteria. Support the deployment of AI-agent capabilities into reliable production processes. Test and refine AI-heavy workflows, including edge cases, failure modes, escalation rules, and human handoffs. Build practical feedback loops between business

We are looking for a Senior Associate/ Director in Trading Desk Operations to join our Trading Team. You will help on the operational side of the trading desk, supporting trading and funding operations and streamlining processes to support the growth of our Trading business. You will gain an in-depth understanding of the trade life cycle for the particular trading desk you will support. Responsibilities: Provide dedicated end-to-end trade support to assigned trading desks, perform trade bookings, trade verifications, balance and position reconciliations, P&L attributions Troubleshoot operational bottlenecks, delays, and other problems presented throughout the trade life cycle Using coding and AI tools, develop and enhance booking and reconciliation procedures Real-time monitoring and escalation on risk positions against internal thresholds and develop new monitoring tools for the desk Develop standardized templates and playbooks for new product onboarding (booking models, reconciliation rules, account setup) to reduce time-to-market Set up of new accounts and trading books, maintain data integrity and data mapping Perform funding operations and settlement checks, investigate and resolve fund transfer issues, liaising internally with Treasury or with external brokers Monitor funding usage, ROI and manage internal capital distribution records Assist in analysis of trading performance, P&L and risk attribution Assist promptly in adhoc/urgent requests from the trading desks relating to trade bookings or funding requests Engage with developers on projects that further enhance system infrastructure and controls Identify repetitive manual processes across the trade lifecycle and build automated solutions (scripts, macros, RPA) to reduce operati

The F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optimizes our global finance initiatives and enjoys being detailed-oriented while multitasking across various exciting project scopes Responsibilities Reconcile daily settlement bank movements to ensure accuracy and completeness. Design and implement automated systems and processes to enhance Treasury operations. Collaborate closely with product and finance teams to optimize and streamline funding processes. Integrate risk management and control processes into daily responsibilities to monitor and mitigate risks, escalating issues as necessary. Manage regional positions, including daily safeguarding, rebalancing, short-term funding strategies, and foreign exchange execution. Ensure compliance with different safeguarding requirements. Assist in audit and compliance reviews. Requirements Bachelor degree preferably in finance, accounting, business or equivalent 3+ years of Treasury experience within the financial services industry, particularly in regulated environments Experience with Tableau and SQL (or equivalent) Strong Excel skills Good command of English & Chinese Strong analytical and problem solving skills, self-motivated and able to work under pressure Strong work ethic and ability to be productive and successful in a fast-paced environment Exceptional attention to detail with ability to identify issues and propose solutions to complex or non-standard situations #LI-CW1 #LI-Associate #LI-Hybrid Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Gr

The F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optimizes our global finance initiatives and enjoys being detailed-oriented while multitasking across various exciting project scopes Responsibilities Assist in preparing monthly management reports Support financial projections and group accounting functions. Verify data from different reporting tools by daily/ weekly/ monthly basis Coordinate with the internal and external parties to handle day-to-day duties Manage all aspects of cash and digital asset for the Group Provide finance and accounting assistance with new business initiatives Assist in ad hoc tasks as assigned Requirements Bachelor degree preferably in finance, accounting, business or equivalent 3 years + professional work experience in finance, accounting and/or treasury; audit experience a plus Strong interpersonal skills, good team player, detail-minded, self-motivated, able to multi-task and able to work under pressure The habit of paying painstaking attention to details, correct data and following procedures meticulously Good command of both written and spoken English and Chinese Proficient in Word, PowerPoint and Excel (V-lookup and Pivot Table) Prior experience in digital assets a plus Immediate availability preferred #LI-CW1 #LI-Associate #LI-Hybrid Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry;

The F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optimizes our global finance initiatives and enjoys being detailed-oriented while multitasking across various exciting project scopes Responsibilities Provide secretarial and administrative support to the Treasury team Coordinate the implementation of new bank structures, services and controls processes Assist in optimum capital structure, perform simulations to senior management Manage bank accounts, handle Bank Relationship Management and negotiations of bank facilities Assist in our cash forecasting and global cash management processes including short term funding strategies and foreign exchange execution Help to design automated systems and processes to support our fiat and digital assets processes Assist in liquidity forecasts and ongoing monitoring of liquidity Works closely with product and finance teams to optimize and streamline funding, FX and digital assets positions Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately Requirements Bachelor degree preferably in finance, accounting, business or equivalent 1 to 2 years of Treasury experience is a plus ; fresh graduate welcome Experience with V-Lookup, Tableau and SQL (or equivalent) Strong Excel skills Good command of English & Chinese Strong analytical and problem solving skills, self-motivated and able to work under pressure Strong work ethic and ability to be productive and successful in a fast- paced environment Exceptional attention to detail with ability to identify issues and propose solutions to complex or non-standard situations Digital asset familiarity is an advantage #LI-CW1 #LI-

The F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optimizes our global finance initiatives and enjoys being detailed-oriented while multitasking across various exciting project scopes Responsibilities Provide secretarial and administrative support to the Treasury team Coordinate the implementation of new bank structures, services and controls processes Assist in optimum capital structure, perform simulations to senior management Manage bank accounts, handle Bank Relationship Management and negotiations of bank facilities Assist in our cash forecasting and global cash management processes including short term funding strategies and foreign exchange execution Help to design automated systems and processes to support our fiat and digital assets processes Assist in liquidity forecasts and ongoing monitoring of liquidity Works closely with product and finance teams to optimize and streamline funding, FX and digital assets positions Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately Requirements Bachelor degree preferably in finance, accounting, business or equivalent 1 to 2 years of Treasury experience is a plus ; fresh graduate welcome Experience with V-Lookup, Tableau and SQL (or equivalent) Strong Excel skills Good command of English & Chinese Strong analytical and problem solving skills, self-motivated and able to work under pressure Strong work ethic and ability to be productive and successful in a fast- paced environment Exceptional attention to detail with ability to identify issues and propose solutions to complex or non-standard situations Digital asset familiarity is an advantage #LI-CW1 #LI-

The exchange team develops and maintain a cutting-edge trading platform. With a global presence across APAC, EMEA and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients. We are looking for a risk manager to join the CDNA Clearing Organisation. The position is based in Asia to give the clearing house risk coverage outside US hours, so you will be the first line of response for overnight incidents. The emphasis is on clearing risk and operations, but you will also contribute to the margin and stress-testing models behind them. You will be contributing to the building of a fast-growth trading platform with innovative, multi-asset products bridging traditional finance (TradFi) and digital markets. For all roles, we look for people who are passionate about financial market innovation, equipped with energy, act as owners, and have exemplary work ethics. Responsibilities Provide primary risk coverage during Asian and European hours, monitoring clearing member exposures and margin adequacy in real time and escalating breaches, abnormal activity, and position spikes to senior management. Oversee end-of-day settlement pricing processes and ensure the accuracy of cross-asset pricing data used for margin calculations and default management. Oversee the risk components of client onboarding and provide ongoing market, credit, and liquidity risk monitoring. Run the operational risk controls of the clearing house: guaranty fund and financial resource sufficiency, collateral eligibility and haircuts, and clearing member position limits and reportable thresholds. Calibrate and execute stress testing and reverse stress testing of clearing member portfolios, and support default management drills and the associated reporting. Design business requirements for clearing risk monitoring, including the daily risk pack for management. Manage and respond to regu

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. The Role As a Senior Merchant Operations Analyst, you will play a critical role in enabling businesses to grow on Xendit’s platform. You will be responsible for reviewing and processing merchant KYC profiles in line with regulatory requirements and internal policies, assessing LDD, BDD, and business use cases to determine merchant eligibility. Beyond onboarding, you will support payment channel activations by working closely with external partners and internal teams to ensure merchants are successfully set up to accept payments. You will coordinate submissions, track progress, resolve issues, and help unblock delays, while ensuring compliance and a smooth end-to-end experience for merchants. In this role, you will collaborate with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently, always keeping customer experience at the forefront. You will also gain a strong understanding of payment flows, partner requirements, and regulatory considerations, and contribute to continuous improvements in processes and tools. This role is ideal for someone who enjoys problem-solving, cross-team collaboration, and making a meaningful impact on how merchants experience Xendit from day one. Outcomes and Responsibilities Conducting business profile review for incoming onboarding merchant accounts Review all information and submitted documentations ensuring compliance with local regulation and Xendit standards Process cases based on the prioriti

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for an experienced Senior Manager Customer Success to partner with our largest clients and drive long-term growth and success on our platform. In this role, you will own the post-go-live customer lifecycle, working closely with enterprise clients to maximise adoption, optimise payment performance, and unlock new growth opportunities. You will develop a deep understanding of your clients’ business models, payment flows, and operational challenges, and translate these into actionable strategies that drive measurable outcomes. You will act as a trusted advisor to both technical and business stakeholders, leading solutioning discussions, identifying opportunities for expansion, and coordinating cross-functional efforts across Product, Engineering, and Commercial teams. This role is ideal for someone who combines strong commercial acumen with product and technical understanding, and is comfortable managing complex enterprise relationships — including clients in Greater China — in a fast-paced, high-growth environment. Minimum Qualifications 8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments Proven track record of managing and growing enterprise accounts, including driving adoption, retention, and expansion Strong commercial mindset, with experience contributing to or owning revenue outcomes (e.g. NRR, upsell, cross-sell) Ability to engage and influence senior stakehold

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for a Senior Implementations Manager to lead the successful onboarding of large mainland Chinese enterprise clients onto our payments platform. In this role, you will own the end-to-end implementation journey — from post-sale handover through to go-live — ensuring clients are set up for long-term success. You will work closely with customers to understand their business models, payment flows, and operational requirements, translating these into structured implementation plans and technical integrations. You will manage complex onboarding projects involving API integrations, payment method configuration, and system alignment with clients’ internal processes. This includes coordinating across internal teams (Sales, Product, Engineering, Compliance) and external client stakeholders to drive timely and high-quality delivery. As the primary point of contact during onboarding, you will proactively manage timelines, risks, and dependencies, while maintaining clear and consistent communication with clients — including enterprise stakeholders in Greater China. You will also guide clients through best practices, provide enablement and training, and ensure a smooth transition to post go-live ownership. This role is ideal for someone who combines strong project management discipline with client-facing experience in complex B2B or fintech environments, and is comfortable operating in fast-paced, high-growth settings. Minimum Qualifications 3–6 years of experience in onboarding

Location: Hong Kong | Practice Area: Insurance | Type: Permanent Lead transformation at the heart of insurance – shaping better operations, stronger customer outcomes, and sustainable business performance. The Role As an Insurance Managing Principal at Capco, you will play a senior leadership role in growing and delivering our Insurance practice in Hong Kong, with a particular focus on insurance operations transformation across claims and underwriting. You will work closely with senior client stakeholders to shape and deliver complex transformation programmes that improve operational effectiveness, customer outcomes and business performance. Bringing deep insurance expertise and consulting experience, you will connect strategy with execution, helping clients rethink operating models, processes and capabilities across the insurance value chain. Alongside client delivery, you will contribute to the continued growth of Capco’s Insurance business by developing trusted client relationships, identifying opportunities and supporting the development of our people and propositions. What You’ll Do Lead complex insurance operations transformation engagements, with particular focus on claims, underwriting and end-to-end operational improvement. Partner with senior insurance executives to define transformation strategies, target operating models, business cases and implementation roadmaps. Shape and deliver programmes that simplify processes, improve customer and employee experiences, strengthen controls and enhance operational performance. Build trusted senior client relationships, identify emerging business challenges and develop opportunities that contribute to the growth of Capco’s Insurance practice. Provide leadership across multidisciplinary teams, supporting colleagues through coaching, knowledge sharing and high-quality delivery. What We’re Looking For Significant experience within insurance consulting, transformation or senior insurance operations roles, with st

Senior Site Reliability Engineer (SRE) / Managed Services Engineer Who We Are Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. With over 20 years of experience, Horizon provides a powerful multi-asset trading platform with direct connectivity to more than 80 exchanges worldwide, enabling clients to deploy sophisticated trading strategies across global markets. As our Managed Services and SaaS activities continue to grow across APAC, we are looking for a Senior Site Reliability Engineer (SRE) to join our Hong Kong team and play a key role in delivering highly available, secure, and performant trading infrastructures for our clients. Role Overview The Senior SRE Engineer will be responsible for designing, deploying, operating, and continuously improving the infrastructure supporting Horizon's hosted and managed trading platforms. Working closely with Infrastructure, Development, Product, and Client Services teams, you will ensure the reliability, security, performance, and scalability of critical production environments deployed on premises, in colocation facilities, and in cloud environments. This is a hands-on engineering role suited to someone passionate about operational excellence, low-latency infrastructures, automation, and financial technology. Key Responsibilities Platform Reliability & Operations Ensure high availability and operational readiness of Horizon's managed trading platforms. Monitor, maintain, and optimize production environments through proactive health checks, performance tuning, upgrades, and preventive maintenance. Diagnose and resolve infrastructure, network, database, and application incidents to minimize service disruption and meet service level objectives. Respond proactively to infrastructure alerts and client issues, lead deep-dive root cause analyses, and drive continuous improvement initiatives to enha

ABOUT US Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion. We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking ROLE RESPONSIBILITIES We are currently seeking a Senior Consultant to support and drive the growth of our Securities Services practice, with a strong focus on Custody Transformation. This is an exciting opportunity to be a leader, driving complex client programs, shape delivery approaches, and building consulting capability across the practice As a Senior Consultant within the Securities Services team, you be part of Custody transformation projects across securities services for top-tier financial institution KEY RESPONSIBILITIES Work closely with business stakeholders, operations teams, product owners, and technology teams to deliver Custody transformation projects Gather, analyse, and document business requirements, user stories, process flows, and functional specifications across the custody operating model. Support change initiatives covering the end-to-end securities lifecycle, settlement, safekeeping, asset servicing, corporate actions, income processing, and reconciliation Conduct business process analysis and identify opportunities for operational efficiency, controls enhancement, automation, and digitization across custody operations Develop target operating models and future-state processes across custody and investor servicing functions.​‌ KEY REQUIREMENTS 4+ years of experience within Global Custody, Securities Services,

Help leading insurers rethink how underwriting, claims and operations work The Role Capco is growing its Insurance practice in Hong Kong and is looking for a Principal Consultant to lead transformation initiatives with major Life, Health and General Insurance clients across Hong Kong and APAC. This is an opportunity to work directly with senior insurance leaders to redesign operating models, transform underwriting and claims capabilities, modernise customer journeys, and unlock value through digital, automation, data and AI-enabled solutions. You will play a key role in shaping client outcomes, developing market propositions, and contributing to the continued growth of Capco’s Insurance practice. What You’ll Do Lead end-to-end transformation programmes across Life, Health and General Insurance clients throughout Hong Kong and APAC. Design future-state operating models, process improvements, and customer, underwriting and claims journey enhancements. Partner with senior stakeholders including COOs, Heads of Claims, Heads of Underwriting, Operations Leaders and Transformation Executives to deliver strategic change. Lead multidisciplinary teams across consulting, technology, operations, data and third-party vendors to achieve successful outcomes. Contribute to business development activities, market propositions, thought leadership and the growth of Capco’s Insurance capability. What We’re Looking For 8–12+ years of experience within consulting, insurance operations, underwriting, claims, transformation, or a related discipline. Strong understanding of insurance operating models, process optimisation, underwriting operations, claims operations and policy servicing. Proven experience delivering large-scale transformation programmes within regulated insurance environments. Ability to engage senior stakeholders and translate strategic objectives into practical, measurable delivery plans. Professional fluency in English; Cantonese and/or Mandarin language ski

ABOUT US Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion. We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking ROLE RESPONSIBILITIES We are currently seeking a Senior Consultant to support and drive the growth of our Securities Services practice, with a strong focus on Custody Transformation. This is an exciting opportunity to be a leader, driving complex client programs, shape delivery approaches, and building consulting capability across the practice As a Senior Consultant within the Securities Services team, you be part of Custody transformation projects across securities services for top-tier financial institution KEY RESPONSIBILITIES Work closely with business stakeholders, operations teams, product owners, and technology teams to deliver Custody transformation projects Gather, analyse, and document business requirements, user stories, process flows, and functional specifications across the custody operating model. Support change initiatives covering the end-to-end securities lifecycle, settlement, safekeeping, asset servicing, corporate actions, income processing, and reconciliation Conduct business process analysis and identify opportunities for operational efficiency, controls enhancement, automation, and digitization across custody operations Develop target operating models and future-state processes across custody and investor servicing functions.​‌ KEY REQUIREMENTS 4+ years of experience within Global Custody, Securities Services,