Senior Merchant Ops Analyst Jobs

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. The Role As a Senior Merchant Operations Analyst, you will play a critical role in enabling businesses to grow on Xendit’s platform. You will be responsible for reviewing and processing merchant KYC profiles in line with regulatory requirements and internal policies, assessing LDD, BDD, and business use cases to determine merchant eligibility. Beyond onboarding, you will support payment channel activations by working closely with external partners and internal teams to ensure merchants are successfully set up to accept payments. You will coordinate submissions, track progress, resolve issues, and help unblock delays, while ensuring compliance and a smooth end-to-end experience for merchants. In this role, you will collaborate with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently, always keeping customer experience at the forefront. You will also gain a strong understanding of payment flows, partner requirements, and regulatory considerations, and contribute to continuous improvements in processes and tools. This role is ideal for someone who enjoys problem-solving, cross-team collaboration, and making a meaningful impact on how merchants experience Xendit from day one. Outcomes and Responsibilities Conducting business profile review for incoming onboarding merchant accounts Review all information and submitted documentations ensuring compliance with local regulation and Xendit standards Process cases based on the prioriti

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. About the role SoFi is seeking a Senior Staff, Fraud Strategy Analyst to assess, quantify, and mitigate fraud and operational risk associated with debit card authorization activity across SoFi's card ecosystem. This individual contributor will be responsible for conducting quantitative and qualitative risk assessments, evaluating the effectiveness of risk controls, identifying areas of potential loss or exposure, developing risk mitigation strategies, and partnering across Fraud Strategy, Fraud Operations, Product, Engineering, Data, Disputes, Compliance, Risk, and vendor teams. You will focus on debit card authorization risk across account takeover, wallet and tokenized transactions, 3DS, card-not-present, card-present, ATM activity, high-risk merchants, and override treatments. You will work closely with Fraud Strategy, Fraud Operations, Product, Engineering, Data, Disputes, Compliance, Risk, and vendor partners to move from insight to controlled execution. What you’ll do Own fraud strategy analysis and recommendations for debit card authorization controls. Analyze transaction, alert, dispute, chargeback, rule, device, profile-change, wallet, 3DS, merchant, and loss data. Develop and optimize fraud rules, thresholds, treatments, exclusions, and monitoring plans. Evaluate rule effectiveness, false po

ABOUT THE TEAM The Sales Compliance team makes sure DoorDash and Deliveroo charge every merchant correctly and sell in a way that is compliant and built to scale. We own sales controls, revenue assurance, and order-to-cash (OTC) controls across the Merchant organization, from the signed contract, to how it is configured in our systems, to the charge a merchant sees. We are part of Sales Strategy & Operations, which builds the go-to-market strategies, processes, and systems that help our sales teams move faster and grow revenue across every business line. ABOUT THE ROLE We are looking for a Senior Manager to lead Sales Compliance for our new and emerging businesses, and to run it like a strategy and operations business, not a checklist. You will own the strategy, roadmap, and team behind DoorDash’s sales controls: key SOX revenue controls, contract-to-system-to-charge reconciliations, and the systems, data, and processes that make compliant selling the default. Your mandate is to protect revenue and audit outcomes while making it easier, not harder, for Sales to grow. This role focuses on DoorDash’s new and emerging business lines, where products, pricing models, and contract structures are still evolving and many controls are being built for the first time. You will set the compliance foundation for these businesses as they launch and scale. You will lead a distributed team of compliance managers and analysts, and partner with Sales leadership, Product, Engineering, Analytics, Accounting, Legal, and Internal and External Audit. You will report to the Director, Sales Compliance. [Work model — hybrid] YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL… Lead. Manage and grow a team of Managers, Associate Managers, and analysts across the US, Canada, and Mexico. Set the bar for analytical rigor, audit-ready work, and judgment, and develop the next layer of leaders. Own. Be the DRI for sales controls and revenue assurance across new and emerging business li

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role NYT Wirecutter is looking for a Senior Manager, Revenue Analytics to power our business strategy. Your core mandate is to increase audience monetization across our primary businesses—Affiliate, Advertising, and E-commerce—ensuring we preserve long-term audience trust. As a player-coach role, you will lead a team of analysts and partner closely with Revenue, Product, and Marketing leads to establish KPIs, run conversion experiments, and build attribution frameworks that scale revenue. You will report to the Executive Director, Data Analytics. Responsibilities You will lead, mentor, and onboard a team of two direct reports, nurturing their career growth You will analyze affiliate revenue drivers (e.g., merchant commissions, EPC, conversion rates, and partner yield) across all content touch points. You will be the analytics lead for the newly launched Wirecutter Store, reporting on unit economics, merchandise performance, cart funnel analytics, order value (AOV), and customer acquisition/repeat purchase metrics You will partner with Ad Ops and Advertising teams to track ad yield (RPM, eCPM), fill rates, and ad unit viewability, balancing display and custom content revenue against user experience and page speed You will evaluate trade-offs between affiliate links, ad placements, and Wirecutter Store product placements on site, creating a holistic monetization framework to maximize total revenue per user. You will lead recurring co

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About this role The future of Operations at Adyen is built on data-driven autonomy. As AI increasingly automates the mechanics of data retrieval and trend summarization, the real value shifts to the human layer: framing the right problems, validating rigorously, and turning insight into action. You'll lead an analytics and insights function of around 10 people: a Team Lead overseeing 1 Data Engineer and 4–5 technical analysts on Foundational Data Integrity, plus roughly 4 Business Analysts focused on Business Insights, reporting directly into you. You'll support an Operations organization of over 1,000 people, working closely with the Global Operations Leadership team to turn this function from a reporting service into the strategic engine behind how Ops leadership makes decisions. What you'll do Lead and evolve the team: Set a clear vision for how the team supports business performance, planning, and decision-making, and build a high-performing group that balances responsiveness with strategic focus. Partner with senior leaders: Act as a trusted thought partner to Operations leadership on business performance, risks, opportunities, and trade-offs. Support business performance reviews with concise narratives, root-cause analysis, and clear recommendations. Own performance insight and business storytelling: Ensure the team delivers h

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . As a Senior Product Manager for Deceptive Content, you'll own Pinterest's strategy for reducing user victimization from manufactured trust: scams, fake storefronts and merchants, AI-generated "slop" merchant clusters, and misleading commerce content. You'll partner closely with teams across Pinterest, including Policy, Operations, Engineering, Data Science, Monetization, and the Adversarial/Spam team, to keep Pinners safe as they move from inspiration to action. What you'll do: Define and deliver the strategy and roadmap for deception defense across organic commerce surfaces, aligning partners across Policy, Ops, MLE, Integrity Analytics, Data Science, and Monetization Set the metrics and measurement approach for deceptive-content prevalence, victim-exposure window, cluster takedown latency, and enforcement quality, including merch

About the Team Our ambition for DashMart Fulfillment Services (DFS) is to power the best grocery experience, letting customers shop their full list 24/7 from their favorite merchant, with error-free same-day delivery at in-store prices. Carrying the right items across an extensive merchant selection is foundational to our infrastructure and consumer offering. This team owns both of those inputs end to end ensuring that we choose the right items, they arrive in the right quantities and on time and are fully in sync with our warehouse operations to make them available to consumers. About the Role We're looking to bring on a few Senior Managers with strong operational and analytical backgrounds that can tackle our most critical and ambiguous problems and build durable solutions at scale that will empower the long-term success of DFS. These roles require a holistic understanding of how we think through merchant selection & partnerships to how we build our fulfillment model. These aren’t insights roles - you will be expected to own root cause diagnostics, how to test operationally, and how to scale initiatives through productized solutions in partnership with product, engineering and local operations. One role will focus on merchant selection and one roles will focus on inventory health - both are critical to the end to end success of a DFS partnership. A few of the problems you might own: Merchant Selection. Identify where to play and how to win from knowing what merchants our customers want, to where we should launch those as a test and determine what success looks like to scale. In-Stock. Own availability across forecasting, replenishment, receiving and labor planning. Find the binding constraint and decide what service level is worth paying for, by category. Catalog. The catalog is the promise we make before the order. Every error shows up later as a missing item, a wrong order or lost margin. Shrink. Shrink is the cost of the in-stock promise. Separate what ops

About Paytm: Paytm is India's leading financial services company offering full-stack payments and financial solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Profile: Scheme Management | Vertical: Lending EMI | Role: Program Management | About the role Own scheme design, launch, and lifecycle management for Lending EMI — offers, eligibility constructs, commercials, and performance. You will ensure schemes are commercially sound, operationally executable, and compliant, and that they deliver intended business outcomes. Key responsibilities -Design and manage EMI schemes (tenure, ROI / subvention, eligibility, ticket size, product / partner constructs). -Own scheme lifecycle: ideation → business case → approvals → launch → monitoring → refresh / sunset. -Partner with Sales, Product, Credit, Finance, and lenders on scheme constructs and go-to-market. -Analyse scheme performance (volume, conversion, margin, risk, partner ROI) and recommend changes. -Maintain scheme inventory, version control, circulars / communications, and audit-ready documentation. -Ensure schemes align with credit policy, regulatory / compliance requirements, and commercial guardrails. -Coordinate Tech / Ops enablement so schemes go live correctly in systems and processes. -Run scheme performance reviews with leadership and drive course corrections. -Support competitive benchmarking and new scheme ideation for growth segments. Why join us: We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing As we are growing rapidly, we’re looking for a Senior Account Manager to provide excellent account management and support to a diverse portfolio of restaurant partners. Your portfolio will include enterprise partners, key accounts, and small and medium businesses (SMBs), so you’ll balance strategic negotiations and growth opportunities with day-to-day partner needs. Day-to-day in this role you’ll: We’re looking for someone who knows how to build great partnerships and drive real growth. Here’s what your day-to-day might look like: Finalising deals with existing restaurant partners across your portfolio — structuring, negotiating, and closing with care. Drive adoption of Wolt products and services. Grow relationships with existing partners by understanding their needs and helping them thrive. Boost performance with regular check-ins, data insights, and quality reviews. Own the partner journey after onboarding, acting as the main point of contact. Collaborate cross-functionally—especially with ops, marketing, and sales—to plan campaigns, solve challenges, and build business cases that create value for partners. Analyze the market and keep an eye on competitors to stay ahead. Use data smartly to focus your energy where it makes the most imp

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the role As we scale into new products, partners, geographies, and channels, we need an exceptional leader to own the strategy of how our servicing operating model evolves globally. In this role you'll set the customer operations strategy for a portfolio of complex, cross-functional expansion programs, lead a team of program and process managers, and be accountable for adapting the servicing model to new and differentiated products across markets. In addition, you will be the leader who represents operations across international business teams providing transparency into performance and partnering across product, engineering, and operations to help drive continuous improvement in service delivery for international customers. The ideal candidate pairs strong business acumen and judgment with the ability to lead teams, shape ambiguous problem spaces into clear operating plans, and influence senior partners across the company. A deep passion for growing international businesses and working to understand the localization needs for customer experience and being able to implement with scale and efficiency will be key. This role requires deep expertise in the customer/merchant servicing space and a strong grounding in financial services. You'll own a portfolio that spans a multitude of international ser

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the role As we scale into new products, partners, geographies, and channels, we need an exceptional leader to own the strategy of how our servicing operating model evolves globally. In this role you'll set the customer operations strategy for a portfolio of complex, cross-functional expansion programs, lead a team of program and process managers, and be accountable for adapting the servicing model to new and differentiated products across markets. In addition, you will be the leader who represents operations across international business teams providing transparency into performance and partnering across product, engineering, and operations to help drive continuous improvement in service delivery for international customers. The ideal candidate pairs strong business acumen and judgment with the ability to lead teams, shape ambiguous problem spaces into clear operating plans, and influence senior partners across the company. A deep passion for growing international businesses and working to understand the localization needs for customer experience and being able to implement with scale and efficiency will be key. This role requires deep expertise in the customer/merchant servicing space and a strong grounding in financial services. You'll own a portfolio that spans a multitude of international ser

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Team At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and dashers. TPMs on our Engineering teams provide fundamental support to the underlying technology services as well as the engineers building these services. It’s no simple task, but it wouldn’t be interesting if it was! About the Role Money is DoorDash’s organisation responsible for the financial products and infrastructure that enable transactions across DoorDash, Wolt and Deliveroo. The domain owns how consumers pay, how merchants and couriers are paid, and how money is recorded, reconciled and reported, covering payment processing, payment methods, payouts, invoicing, financial ledgers and regulatory compliance. We are looking for a Senior Technical Program Manager to help scale Money Domain. You will lead important engineering wide initiatives across Invoicing Platform, Payment Instruments, amongst others; working with Engineering, Product, Operations, and business leaders to deliver dependable, scalable Money capabilities for the business. Programs will span backend services, partner and merchant integrations, and regulatory / compliance products. They require strong technical judgment, cross organisational coordination, stakeholder management, and ownership of results. You will report into the centralised global Technical Program Management team in Engineering, through a manager based in London. This is a hybrid role based in our London office in Cannon Street. You're excited about this opportunity because you will… Drive Money Domain’s Most Strategic Programs - You will partner closely with Engineering a

About the team ValMo is Meesho’s logistics and supply chain organization, responsible for building India’s most cost-efficient, reliable, and scalable fulfillment network. From first-mile pickup to last-mile delivery and reverse logistics, ValMo powers millions of shipments every month for small businesses across the country. Valmo (Meesho’s Logistics Arm) is building India’s largest and most efficient hyperlocal self-pickup network: Meesho Pickup Point. We are partnering with local Kiranas, pharmacies, and telecom shops to serve as highly dense, zero-effort pickup points for our prepaid customers. About the Role As the SBDM, you will be the CEO of your "Mega Region," directly managing a large team of Business Development Managers (BDMs) to blanket your city with Meesho Pickup Points. What you will do ● Hire & Build: Recruit, train, and deploy high-performing BDMs across specific hyper-local zones (using data-driven geographic mapping). ● Drive Scale & Onboarding: Own the regional target for Meesho Pickup Point acquisition. Ensure your BDMs are successfully pitching the "Zero-Touch, Passive Income" model to Kirana owners. ● Network Health & Activation: Onboarding is just step one. You will ensure that stores actually start receiving shipments, track the First-3-Days "Valmo Pilot Handshake," and ensure 95%+ delivery-compliance by shopkeepers. ● Cross-Functional Leadership: Act as the bridge between the Meesho Pickup Point network and Valmo Delivery Ops. Resolve on-ground friction between the Delivery Pilots (who drop the cargo) and the Meesho Pickup Point (Store Owners). What you will need ● 5 to 8 years of hardcore experience in Field Sales Management, Merchant Acquisition, Telecom Distribution, or FMCG Distribution. ● Proven experience managing a large on-ground sales team of 50+ BDMs/Sales Executives. ● A background in scaling merchant networks (e.g., QR code deployment for Fintechs, telecom SIM

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Pi Agents At Pi Agents, we are creating AI agents for businesses. We are building agents that help businesses of all sizes with their day to day challenges, across the full lifecycle: Acquiring, Servicing, Retaining, Upselling, and Supporting customers. We operate like a startup inside Paytm, shipping fast with a small, senior team. About the role: This role is for the SMB Growth Agents. You will own product outcomes for growth-focused agents serving small and medium Indian businesses, taking them from capability to measurable business impact at scale. Expectations/Requirements: Own the SMB Growth Agents roadmap end to end, from problem discovery to GTM and adoption. Define and own outcome metrics: merchant activation, campaign performance, incremental revenue, retention. Design agent experiences that self-serve SMB merchants can trust and use daily: onboarding, goal setting, autonomous execution, and clear reporting. Set and enforce a very high bar for UX and UI. SMB users have low tolerance for friction; the agent experience must be simple, vernacular-friendly, and mobile-first. Work with engineering and data science on agent architecture tradeoffs: latency, cost per merchant, guardrails, evals. Run structured experimentation to prove agent-driven lift over merchant self-managed baselines. Partner with sales, ops, and support to scale from pilot cohorts to the long tail Superpowers/Skills that will help you succeed in this role: 4 to 6 years of core Product Management experience. Strong B2C product experience; experience dealing with small to medium size Indian businesses is a plus. Sets a ve

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Pi Agents At Pi Agents, we are creating AI agents for businesses. We are building agents that help businesses of all sizes with their day to day challenges, across the full lifecycle: Acquiring, Servicing, Retaining, Upselling, and Supporting customers. We operate like a startup inside Paytm, shipping fast with a small, senior team. About the role: This role is for the SMB Growth Agents. You will own product outcomes for growth-focused agents serving small and medium Indian businesses, taking them from capability to measurable business impact at scale. Expectations/Requirements: 1. Own the SMB Growth Agents roadmap end to end, from problem discovery to GTM and adoption. 2. Define and own outcome metrics: merchant activation, campaign performance, incremental revenue, retention. 3. Design agent experiences that self-serve SMB merchants can trust and use daily: onboarding, goal setting, autonomous execution, and clear reporting. 4. Set and enforce a very high bar for UX and UI. 5. SMB users have low tolerance for friction; the agent experience must be simple, vernacular-friendly, and mobile-first. 6. Work with engineering and data science on agent architecture tradeoffs: latency, cost per merchant, guardrails, evals. 7. Run structured experimentation to prove agent-driven lift over merchant self-managed baselines. Partner with sales, ops, and support to scale from pilot cohorts to the long tail Superpowers/Skills that will help you succeed in this role: 1. 5-9 yrs of Product Management experience, Tier-1 institute preferred. 2. Strong B2C product experience; experience dealing with small to m