Senior Product Support Engineer Jobs

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role As a Data Engineer, you will handle everything from data architecture and modeling to data pipeline tooling and dashboarding. You will enable a range of other engineering and business teams to make impactful business decisions by laying the foundation of our large and unique datasets that span across multiple products. This role will support the product data engineering team. The Product Data Engineering Team at Block builds and maintains the curated data foundation that powers all of Block's product lines — Cash App, Square, Afterpay, and Tidal. We transform raw event streams, transactional systems, and operational data into governed, tested, and reliable analytical assets across domains including banking, lending, commerce, investing, checkout, and AI assistants. We partner with Product, Engineering, Data Science, Machine Learning, and Applied AI teams to deliver the metrics, experimentation frameworks, and ML-ready datasets that enable Block's products to grow, improve, and serve customers at scale. You Will Lead the creation and optimization of data models

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron’s Heterogeneous Integration Group (HIG) is shaping the future of AI and accelerated computing by developing advanced memory solutions! The team focuses on designing and optimizing High Bandwidth Memory (HBM) products for AI/ML, high-performance computing (HPC), and data-centric systems, collaborating across global engineering and product teams to deliver industry-leading performance, power efficiency, and reliability! HBM product family is growing due to high demand from industry-leading semiconductor companies. As an HBM Memory Design Engineer you will work closely with cross-functional teams including Design Engineering (DE), Product Engineering (PE), Process Integration, Packaging, and Technology Development (TD) to analyze and resolve silicon issues across HBM products . You will collaborate with architecture to understand new or updated specification requirements and contribute to the implementation, verification, and maintenance of design updates , supporting both silicon release and ongoing product lifecycle needs. This role requires strong AI driven technical execution and the ability to independently drive complex issues to closure. Responsibilities Design Support: Work on HBM product design and support sustaining design maintenance (ECOs/spec changes). Silicon Debug: Own end-to-end debug of silicon, system, and customer issues, driving root-cause analysis and resolution. Cross-Functional Collaboration: Work closely with DE, PE, TD,

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron’s Heterogeneous Integration Group (HIG) is shaping the future of AI and accelerated computing by developing advanced memory solutions! The team focuses on designing and optimizing High Bandwidth Memory (HBM) products for AI/ML, high-performance computing (HPC), and data-centric systems, collaborating across global engineering and product teams to deliver industry-leading performance, power efficiency, and reliability! HBM product family is growing due to high demand from industry-leading semiconductor companies. As an HBM Design Engineer, you will work closely with cross-functional teams including Design Engineering (DE), Product Engineering (PE), Process Integration, Packaging, and Technology Development (TD) to analyze and resolve silicon issues across HBM products . You will collaborate with architecture to understand new or updated specification requirements and contribute to the implementation, verification, and maintenance of design updates , supporting both silicon release and ongoing product lifecycle needs. This role requires strong technical execution and the ability to independently drive complex issues to closure. Responsibilities Design Support: Work on HBM product design and support sustaining design maintenance (ECOs/spec changes). Silicon Debug: Own end-to-end debug of silicon, system, and customer issues, driving root-cause analysis and resolution. Cross-Functional Collaboration: Work closely with DE, PE, TD, and system teams

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Customer Engineering Team Mixpanel's Customer Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value, and serve as the technical counterpart to our Sales organisation to deliver on that value. You will partner closely with Account Executives, Customer Value Architects, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers' organisations, help manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer's Mixpanel investment. About the Role Our Customer Engineers are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to senior executives. In your first month, you'll become a Mixpanel expert—both in features and functionality as well as implementation. You'll shadow customer calls and demos with current Customer Engineers and Account Executives while learning to articulate our value proposition, and be trained on Mixpanel's internal systems and tools. Within your first three months, you'll be directly involved in deal cycles with Account Executives. You'll lead the technical qualification for customer use cases and deliver customised demos for prospects and existing customers, working directly with leadership at the prospect's organisation to understand business chall

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Customer Engineering Team Mixpanel's Customer Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value, and serve as the technical counterpart to our Sales organisation to deliver on that value. You will partner closely with Account Executives, Customer Value Architects, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers' organisations, help manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer's Mixpanel investment. About the Role Our Customer Engineers are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to senior executives. In your first month, you'll become a Mixpanel expert—both in features and functionality as well as implementation. You'll shadow customer calls and demos with current Customer Engineers and Account Executives while learning to articulate our value proposition, and be trained on Mixpanel's internal systems and tools. Within your first three months, you'll be directly involved in deal cycles with Account Executives. You'll lead the technical qualification for customer use cases and deliver customised demos for prospects and existing customers, working directly with leadership at the prospect's organisation to understand business chall

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Customer Engineering Team Mixpanel's Customer Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value, and serve as the technical counterpart to our Sales organisation to deliver on that value. You will partner closely with Account Executives, Customer Value Architects, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers' organisations, help manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer's Mixpanel investment. About the Role Our Customer Engineers are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to senior executives. In your first month, you'll become a Mixpanel expert—both in features and functionality as well as implementation. You'll shadow customer calls and demos with current Customer Engineers and Account Executives while learning to articulate our value proposition, and be trained on Mixpanel's internal systems and tools. Within your first three months, you'll be directly involved in deal cycles with Account Executives. You'll lead the technical qualification for customer use cases and deliver customised demos for prospects and existing customers, working directly with leadership at the prospect's organisation to understand business chall

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Customer Engineering Team Mixpanel's Customer Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value, and serve as the technical counterpart to our Sales organisation to deliver on that value. You will partner closely with Account Executives, Customer Value Architects, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers' organisations, help manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer's Mixpanel investment. About the Role Our Customer Engineers are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to senior executives. In your first month, you'll become a Mixpanel expert—both in features and functionality as well as implementation. You'll shadow customer calls and demos with current Customer Engineers and Account Executives while learning to articulate our value proposition, and be trained on Mixpanel's internal systems and tools. Within your first three months, you'll be directly involved in deal cycles with Account Executives. You'll lead the technical qualification for customer use cases and deliver customised demos for prospects and existing customers, working directly with leadership at the prospect's organisation to understand business chall

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Customer Engineering Team Mixpanel’s Customer Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value, and serve as the technical counterpart to our Sales organisation to deliver on that value. You will partner closely with Account Executives, Customer Value Architects, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers’ organisations, help manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment. About the Role Our Customer Engineers are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to senior executives. In your first month, you’ll become a Mixpanel expert—both in features and functionality as well as implementation. You’ll shadow customer calls and demos with current Customer Engineers and Account Executives while learning to articulate our value proposition, and be trained on Mixpanel’s internal systems and tools. Within your first three months, you’ll be directly involved in deal cycles with Account Executives across the ANZ region. You’ll lead the technical qualification for customer use cases and deliver customised demos for prospects and existing customers, working directly with leadership at the prospect’s organisation to und

About the Role We’re looking for Senior Backend Engineers to work on both Product and Product Platform based teams. Product focused Engineers work at the intersection of product and infrastructure to solve key business problems with elegant technical solutions. You'll operate our backend services and architecture that support all product functionality and will be challenged to consider the big picture -- collaborating cross-functionally, as well as evaluating and executing on trade-offs to maximize business impact for the company. We expect Senior Engineers to be able to own projects end-to-end and mentor their junior and mid level peers. This role is hybrid with some in-office time expected and will report to an Engineering Manager. You're excited about this opportunity because you will... Develop, release and run large-scale web applications Develop and define the backend architecture and tech stack for a product area Improve performance, reliability, scalability and security for our backend systems Be involved in transitioning our monolithic codebase to a microservice-based architecture Completely disrupt logistics by tackling bleeding-edge, technical problems We're excited about you because you have... B.S., M.S., or PhD. in Computer Science or equivalent 5+ years of industry experience Prior experience working with backend tech stacks Proficiency in using AI coding tools (e.g., Claude Code, Codex, Cursor) in the full software development lifecycle, including designing, generating code, testing, monitoring and releasing software Ability to analyze and improve efficiency, scalability, and stability of various system resources Experience with service oriented architecture, writing REST API’s, unit testing, and architectural design Understanding of modern web stacks and architecture (HTTP, REST) Experience with SQL and NoSQL databases and other technologies (e.g. Postgres, Redis, Elasticsearch, RabbitMQ) About DoorDash At DoorDash, our mission to empower loca

Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems. The Fleet Management team provides the core runtime environment that empowers our developers to build and ship products to delight our customers. We manage the end-to-end lifecycle of our Kubernetes fleet, alongside the critical components that ensure cluster reliability and security (e.g., CoreDNS, cert-manager, and Gatekeeper). As our infrastructure scales to support new use cases and products, we are spearheading a migration from Terraform-based Infrastructure as Code (IaC) to an Operator-driven lifecycle management model. This role can be based out of any MongoDB U.S. office or remotely within the United States. Responsibilities Contribute to developing and maintaining a scalable and secure runtime environment on top of Kubernetes that supports product needs across MongoDB Provide internal support for our Kubernetes ecosystem, partnering with engineering teams to help them solve domain-specific problems Participate in a 24/7 on-call rotation to resolve critical issues Prioritize blameless post-mortems and dedicate engineering time to systemic fixes, ensuring you aren’t paged for the same issue twice You may be a good fit if you Have 6+ years of experience in software development and operating distributed systems Are proficient in Go, Python, or a similar language, with a strong commitment to code quality and testing practices (writing unit, integration, and E2E tests) Have deep experience using and extending containerization technologies, preferably Kubernetes Have a solid understanding of Linux operating system internals and networking concepts (e.g., filesystems, TCP/IP, DNS, TLS) Pos

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As an Infra Product Manager, you will be responsible for the design, development, and lifecycle management of Web3 cross-business infrastructure products, with a focus on core components such as central data services, market data systems, labeling systems, asset category management, and algorithm platforms for Wallet, DEX and other businesses. You will collaborate closely with engineering, data, and business teams to ensure products meet the performance, security, and scalability requirements of Web3 businesses. This role demands strong product thinking, technical depth, and insight into the Web3 industry to help the team build an efficient and reliable Web3 Infra system. What You’ll Be Doing Central Data Services Management : Oversee the design of central data services for Web3 cross-business domains, including data collection, integration, storage, querying, and distribution. Ensure real-time data accuracy, security, and support for complex business needs and multi-platform environments. Market Data System Development and Optimization : Contribute to the product design a

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As an Infra Product Manager, you will be responsible for the design, development, and lifecycle management of Web3 cross-business infrastructure products, with a focus on core components such as central data services, market data systems, labeling systems, asset category management, and algorithm platforms for Wallet, DEX and other businesses. You will collaborate closely with engineering, data, and business teams to ensure products meet the performance, security, and scalability requirements of Web3 businesses. This role demands strong product thinking, technical depth, and insight into the Web3 industry to help the team build an efficient and reliable Web3 Infra system. What You’ll Be Doing Central Data Services Management : Oversee the design of central data services for Web3 cross-business domains, including data collection, integration, storage, querying, and distribution. Ensure real-time data accuracy, security, and support for complex business needs and multi-platform environments. Market Data System Development and Optimization : Contribute to the product design a

About the Team DoorDash is building the world's most reliable on-demand, logistics engine for delivery! We're looking for experienced engineers to join our fast-growing engineering team to help us develop a 24x7, global infrastructure system that powers DoorDash’s three-sided marketplace of consumers, merchants, and dashers. About the Role We’re looking for Senior Backend Engineers to work on both Product and Product Platform based teams. Product focused Engineers work at the intersection of product and infrastructure to solve key business problems with elegant technical solutions. You'll operate our backend services and architecture that support all product functionality and will be challenged to consider the big picture -- collaborating cross-functionally, as well as evaluating and executing on trade-offs to maximize business impact for the company. We expect Senior Engineers to be able to own projects end-to-end and mentor their junior and mid level peers. This role is hybrid with some in-office time expected and will report to an Engineering Manager. You're excited about this opportunity because you will... Develop, release and run large-scale web applications Develop and define the backend architecture and tech stack for a product area Improve performance, reliability, scalability and security for our backend systems Be involved in transitioning our monolithic codebase to a microservice-based architecture Completely disrupt logistics by tackling bleeding-edge, technical problems We're excited about you because you have... B.S., M.S., or PhD. in Computer Science or equivalent 5+ years of industry experience Prior experience working with backend tech stacks Proficiency in using AI coding tools (e.g., Claude Code, Codex, Cursor) in the full software development lifecycle, including designing, generating code, testing, monitoring and releasing software Ability to analyze and improve efficiency, scalability, and stability of various system resources Expe

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role Post-purchase experiences are one of Affirm’s most critical customer experiences, directly shaping customer trust, credit performance, and the economics of every loan we serve. We’re looking for a Senior Director of Product Management to lead the teams responsible for the end-to-end repayments journey—from how customers manage and make payments to how Affirm supports customers through delinquency, collections, credit reporting, bankruptcy, and financial hardship. This leader will oversee a large, multi-domain product organization and set the long-term strategy for several foundational post purchase consumer experiences and platforms. The ideal candidate is a seasoned product leader who brings together customer-centered thinking, platform strategy, financial discipline, and strong organizational leadership. What you’ll do Lead and scale a high-performing product organization. Manage and develop a team of approximately 15 product managers, including people managers. Set a high bar for product craft, strategic thinking, execution, and talent development. Own the end-to-end repayments strategy. Define the multi-year vision for how customers manage and repay their Affirm loans, including the app and web experiences, consumer payment platforms, payment success, and support for cus

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. Amplitude is looking for a Senior Salesforce Platform Engineer to support the scaling and ongoing evolution of our go-to-market (GTM) systems. You'll own end-to-end visibility into our Salesforce platform, from day-to-day configuration and support to long-term architecture and improvement. As part of our GTM Engineering team, you’ll partner with Sales, GTM Operations, Finance, Product & Engineering, and GTM leadership to deliver well-governed solutions across Salesforce and connected platforms like CPQ, NetSuite, Amplitude, and Snowflake. What You'll Do Hands-on platform administration, configuration, troubleshooting, maintenance, testing, upgrades, and user support Maintain and optimize CPQ, pricing, quoting, and opportunity workflows to support the quote-to-cash process Serve as the escalation line of support for Salesforce, handling escalated i