Technical Escalations Engineer Jobs

About the job Own the manufacturing performance behind advanced AI compute systems in volume production. As, Senior Manufacturing Product Engineer you will connect product design, test, quality and supply chain with manufacturing execution. You will support volume production across PCB assembly with our build partners in Taiwan. Your work will improve yield, quality and manufacturability across complex products. You will link manufacturing process performance to the product metrics that matter most. You will manage partner engineering relationships, resolve manufacturing issues and drive continuous improvement. You will also shape DfM feedback, production data requirements and next generation manufacturing technologies. This role suits someone who combines practical manufacturing judgement with strong data thinking. You will work close to suppliers, product teams and the decisions that shape production outcomes. The team and culture You will join the Manufacturing and Technology Process team within Operations. The team works across Bristol, Cambridge and Taiwan, close to wafer foundry, package assembly and PCBA subcontractors. Work happens through direct ownership at partner sites and clear technical engagement with internal teams. You will move quickly on production issues, using data and engineering judgement to guide action. The team values people who speak up, take responsibility and build strong supplier relationships. Decisions are grounded in evidence, product impact and the need to keep manufacturing improving. What we're looking for · Strong fault diagnosis, problem solving and failure analysis skills, including ICT to SMT debug · Thorough understanding of automated SMT assembly processes and lean manufacturing methodologies · Working knowledge of L10 mechanical design and system build, ideally for HPC products · Experienced in statistical analysis tools (e.g JMP, SQL, Python) · Ability to connect silicon, package and PCB interactions into clear DfM

Meet Yubico Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore. Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity , pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program , offering free open-source repositories , libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program. At Yubico, we offer: Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates YubiKeys to organizations in ne

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Engineering Opportunity We are looking for an experienced Senior Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. This role is ideal for an experienced Site Reliability Engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a key contributor within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services. What You'll Be Doing Reliability & Operations Design, build, and operate large-scale cloud infrastructure and production services. Participate in an on-call rotation supporting highly available customer-facing systems. Lead incident response efforts and drive post-incident reviews focused on systemic improvements. Define, measure, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets. Partner with engineering teams to improve service availability, scalability, performance, and resilience. Continuously improve observability through metrics, logging, tracing, dashboards, and alerting. Eng

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. The role: At Truecaller, Talent Acquisition is more than recruitment. We solve problems, advise on talent, and build teams. Operating in a fast-paced, high-expectation environment, we focus on speed, quality, creativity, and ownership. We challenge traditional methods, embrace AI and emerging tech, and seek smarter ways to find and hire talent. We don't just fill roles; we understand the business, speak engineers’ language, challenge assumptions, coach hiring managers, and shape successful teams. What you will do Own high-capacity, end-to-end technical recruitment. Manage multiple hiring processes across engineering, data, infrastructure, and other technical and support functions, maintaining speed, quality, and a strong candidate experience. Be a strategic partner, not an order-taker. Work closely with hiring managers to understand their teams, business challenges, and technical needs. Coach, advise, and constructively challenge them on talent availability, hiring expectations, assessment approaches, and decision-making. Bring technical credibility to every conversation. Understand engineering environments, architectures, programming languages, framework

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements. About the Role You'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, an

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for a Senior Sales Engineer to join our Majors West team. This is a remote role, reporting to the Manager of Sales Engineering. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. What you’ll do (Role Expectations) Create and deliver technical product presentations to prospective customers Gather customer technical requirements to ensure proposed solutions will meet customer goals and needs Lead product evaluations

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . AI Foundations builds the shared infrastructure that lets teams across Coinbase use AI securely, reliably, and cost-effectively. Its scope includes the LLM Gateway and model routing, MCP Gateway for agent access to tools, knowledge and context services, evaluation infrastructure, and AI discovery and spend tooling. These building blocks power employee productivity and AI-enabled products without each team rebuilding the same infrastructure. Lessons from launching Enterprise-grade GenAI solutions at Coinbase What you’ll do: Lead AI Foundations engineering, with responsibility for hiring, coaching, technical direction, prioritization, and delivery across its shared AI services. Partner with Product and senior engineers to balance rapid model and agent innovation with reliability, security, developer experience, and cost. Own engineering-side vendor relationships and operational readiness, and partner with Security, Legal, and Finance on AI governance and spend controls. Required Skills and Experience: Own the “Neutral Foundations” pillar of Coinbase’s AI Tooling Strategy; establish a 2027 strategy and roadmap for the team. Drive operational excellence of the AI primitives/services. Deliver LLM Gateway, MCP Gateway; pave the road for model routing, evaluations; Grow the next rung of leadership on AI Foundations. Pay Transparency Notice: Base salary varies by locat

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Director, QC Technology & Innovation, La Verne, CA Position Summary The Director, QC Technology & Innovation reports to the Site QC Head and provides scientific and technical leadership for QC technology, analytical methods, method transfer, and laboratory innovation. This role is responsible for driving the adoption and implementation of new instruments, testing technologies, digital solutions, and automation, while strengthening the scientific understanding and robustness of analytical methods. The Director will also lead analytical method transfers and complex technical troubleshooting to ensure QC capabilities evolve w

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. The Onsite Field Service Engineer will provide daily on-site support performing installation, upgrade, diagnoses, troubleshooting, and repair of complex equipment and systems. Provides feedback to Manager and identifies opportunities to promote efficiency in day to day operations. The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction. Delivers technical support to onsite sites utilizing experience performing installations, diagnoses, troubleshooting, service, and repair of complex Illumina instrumentation and systems. This role requires troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across in-district Service and Support teams. Responsibilities: Proficient at installation, repair and maintenance of Illumina platforms Troubleshoot a wide variety of complex customer reported problems Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction Responsible for comple

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Junior Field Service Engineer: Italy (Campania or Puglia) Location: Field-based, Italy | Based in either Campania or Puglia Travel: Up to 80% (A valid driving license in essential) Start your engineering career somewhere your work can make a difference. Are you an early-career engineer looking for an opportunity to turn your technical knowledge into hands-on experience? At Illumina, every role has the opportunity to contribute to something bigger. Our work helps equip researchers and clinicians with technology that supports scientific discovery and progress in human health. Just as importantly for someone starting their career, development happens through meaningful work, new challenges, collaboration and learning from expertise across the business. We’re looking for a Junior Field Service Engineer to join our team in Italy. This is an entry-level opportunity for someone with strong engineering fundamentals, curiosity and enthusiasm for problem-solving who wants to develop their skills in a customer-facing, field-based environment. You don’t n

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Lead Director, Digital Product – Quality & STARS Location: Remote Department: Healthcare Delivery Technology & Product Management Reports To: Senior Medical Director, Clinical Informatics & Digital Product Role Overview As the Lead Director of Digital Product for Quality & Stars you will lead the technology product strategy and execution to drive performance in quality measures and programs, including technical leadership of Health Maintenance, dashboards to drive performance in Medicare Stars programs, and dashboards to drive performance in the ACO lead program. In this high-impact role, you will partner directly with clinical and business operational leaders to shape end-to-end technology pathways that support ambulatory quality performance measurement overall, as well as in payer programs, and that ultimately drive performance outcomes.You will lead a multidisciplinary team of product managers, Epic analysts, software engineers, data scientists, and UI/UX designers to translate clinical and program vision into scalable technology roadmaps that optimize patient outcomes, with an emphasis on safety

Job Requisition ID # 26WD101509 GCPay, Product Support Representative Position Overview GCPay is a leading solution across North America, helping the commercial construction industry streamline and simplify the invoicing process. Our platform supports everything from payment application submission and review to lien waiver exchange and compliance management. With customers in all 50 states and Canada, we’re proud to power a critical part of the construction ecosystem. We’re looking for a Customer Support professional to join our fully remote team, working East Coast hours and reporting to the Customer Service Associate Manager. In this role, you’ll be the front line for our customers, helping them get the most out of GCPay while ensuring a smooth, reliable experience. Responsibilities Deliver high-quality support via phone, email, and live chat, assisting with technical troubleshooting, product usage, onboarding, and subscription inquiries Take ownership of customer issues from first contact through resolution, setting clear expectations and ensuring timely follow-up Accurately document and escalate technical issues, creating clear records that support efficient resolution and product improvement Monitor and manage support queues to consistently meet service level expectations Partner with cross-functional teams—including Sales, Customer Success, Engineering, and Finance—to advocate for customers and improve the overall experience Share customer feedback, trends, and insights with Tier 2 teams and leadership to help shape product and service enhancements Contrib

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Unique Opportunities Complete ownership of verification and end to end analysis of complex full chip custom designs with advanced low power and power management technologies spread across multiple categories such as memories that are capable of operating at high speeds. Collaborate closely with design and verification team members spread across the globe, many of whom have decades of experience in memory design. Work on cross functional tasks that can widen your skill set. Responsibilities Guide and set the direction for the verification effort within your areas of expertise in any project that the team undertakes. Provide verification support to design projects by simulating, analyzing and debugging pre-silicon full chip designs. Develop Test cases/Stimulus to increase the functional coverage for HBM emerging memory architectures and features. Participate in developing verification methodology and verification environments for advanced HBM and emerging memory products. Co-work with international colleagues on developing new verification flows to take on the challenges in HBM and emerging memory design. Develop and maintain test benches and test vectors using simulation tools and run regressions for coverage analysis and improvements. Applying AI for automation of technical and non - technical process is required. Minimum Qualifications: 5+ years of experience in pre-silicon verification BE or

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Designs data models, system architectures, and integrations to meet business needs Leads the configuration and customization of Salesforce applications, including Apex code, Visualforce pages, Lightning components, and other declarative features Collaborates with administrators to ensure the effective use of out-of-the-box Salesforce features Designs and implements integrations between Salesforce and other systems, both internal and external Develops strategies for data migration, transformation, and cleansing Defines and enforces governance policies related to Salesforce development and deployment Ensures compliance with security standards and best practices Works closely with business analysts, project managers, and other stakeholders to understand project requirements and constraints Provides technical leadership and guidance to development teams, ensuring best practices, coding standards, and overall quality of deliverables Mentors administrators in Salesforce technologies Stays abreast of Salesforce platform updates, emerging technologies, and industry trends Required Knowledge, Skills and Abilities Outstanding communication skills to convey technical concepts clearly, concisely, and accurat

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Staff Data Engineer will design, build, and support a near real-time transactional cache platform that enables APIs, digital experiences, and downstream services to consume operational data outside of the legacy UniVerse environment. The role is responsible for the end-to-end data flow from UniVerse through CDC replication into PostgreSQL, transformation and enrichment processes on GCP, and delivery of optimized data models within MongoDB Atlas. The ideal candidate will possess deep expertise in operational data platforms, CDC technologies, data replication, PostgreSQL, MongoDB, and cloud-native data engineering. This individual will serve as a technical leader responsible for architecture, implementation, performance optimization, reliability, and operational support of the transactional cache ecosystem. The platform is intended to reduce transactional workloads on UniVerse while providing scalable, near real-time access for APIs and services. What you will do Lead the design and implementation of a near real-time transactional cache platform supporting APIs, applications, and digital experiences. Design and support Change Data Capture (CDC) pipelines that replicate data from UniVerse into PostgreSQL using vendor-supported replication technologies. Develop and maintain transformation pipelines that convert operational relational dat