Technical Escalations Engineer Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. The Engineering Opportunity We are looking for an experienced Senior Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. This role is ideal for an engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a key contributor within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Collecting and filing sales & indirect taxes is a classic area for technology disruption. Companies selling across countries, states, and even smaller jurisdictions have to navigate through a myriad of tax rates, product-level tax exemptions, filing requirements, and registration obligations. The rules are constantly changing, and not accurately calculating and filing tax can have legal ramifications. It’s no surprise then that solving tax compliance is a top user request. We launched Stripe Tax as a new SaaS product in 2021 to make tax compliance as effortless as possible. The Stripe Tax team builds the systems and experiences that help businesses understand where they have obligations, calculate the right tax, and automate reporting and filing. We solve this at a global scale for users ranging from ambitious startups to the world’s largest enterprises, whose requirements demand exceptional correctness, extensibility, and operational rigor. What you’ll do We’re looking for an experienced technical leader to shape the architecture and technical roadmap for Stripe Tax. You will work alongside leaders across engineering, product, design, operations, and go-to-market teams to turn complex and evolving tax requirements into simple, reliable experiences for millions of businesses. You will lead high-impact, multi-team efforts, make durable technical decisions, and raise the bar for how we build and operate Stripe Tax. Responsibiliti

GAQ427R224 We're hiring an AI Automation Engineer to build the next generation of IT automations to improve the employee experience at Databricks. You'll be building production-grade AI agents and automation services that understand employee requests, retrieve enterprise context, reason across systems, invoke tools and APIs, and take action safely. The goal isn't to automate existing workflows the same way we've done it for the past decade. It's to reimagine how employees interact with IT through intelligent, contextual, and increasingly agentic experiences and to do it on Databricks. What you will do Build AI agents and automations: Design, deploy, and run AI agents that support all of our employees. The agents interpret natural-language requests, gather context, select tools, execute actions, and communicate outcomes. Maintain MCP servers across our AI tools portfolio. Build agentic workflows that decompose goals into steps, handle failures, pause for human approval as needed, and resume their workflows. Ground agents in trusted internal knowledge (policies, runbooks, system documentation, SOPs, etc). Turn high-volume support CUJs into self-service experiences: Identify repetitive, high-friction IT interactions and convert them into reliable AI automation experiences. Instrument AI automations with logs, metrics, and feedback loops. Design and implement AI automations with identity governance, tools RBAC, human-in-the-loop approvals where applicable, audit trails, and failure handling. Create shared automation infrastructure (credential vaults, event ingestion, scheduling, approval workflows, cache/state stores) that other teams can build on. Work with IT Support, Employee Experience, Security, IAM, Infrastructure, and Engineering to identify automation opportunities and take solutions from prototype to production. Write and maintain high-quality technical/engineering documentation that clearly communicates system designs, operational procedures, and architectural

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We’re at the forefront of the data revolution, building the world’s greatest data, applications, and AI/ML platform. Our ‘get it done’ culture empowers everyone at Snowflake to innovate, create work with lasting impact, and thrive in a collaborative environment. Snowflake product marketers conceive of and execute go-to-market plans that drive awareness, adoption, and drive success for our customers. We are looking for a Sr. Product Marketing Manager to orchestrate go-to-market execution for the Media, Entertainment and Advertising (MEA) industries, scaling global programs, amplifying regional priorities, and ensuring our message resonates with Media leaders across industries. This is a highly cross-functional role, working closely with Account teams, Field Marketing, Technical Sales, Industry specialists, and PMMs to align strategy with execution. The successful candidate will thrive on program orchestration, enablement at scale, and surfacing regional insights to shape global direction. What You’ll Do Co-own and align marketing strategy for the MEA personas, ensuring plans reflect customer insights and empower the field to execute with impact. Develop and execute “big bets” by identifying opportunities for net-new integrated campaigns and targeted sales plays that accelera

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Data Engineer supporting Billing & Payments Engineering, you’ll join the Finance Data Engineering team and build the foundation for accurate, scalable billing and revenue data across Anthropic. You’ll work closely with Billing Engineering, Finance and Accounting, as well as Product and other partners, to turn billing and payments data into reliable metrics, reporting and insights. You’ll make sure teams have trustworthy data that scales with our growth, and you’ll lead your own projects to enable self-serve insights that help teams make data-driven decisions. Key responsibilities Partner with Billing Engineering, Finance and Accounting to understand their data and reporting needs, and translate them into technical requirements Design, build and maintain data models and pipelines in dbt that transform raw billing, usage and payments data into canonical datasets Own revenue data accuracy and reconciliation, making sure billing, usage and revenue data tie out across systems Define success metrics for billing systems, and build the data models and monitoring to track them Set data integrity standards and SLAs for timely, accurate delivery of billing and revenue data Share on-call and data operations responsibilities for Finance Data Engineering pipelines Build dashboards and self-serve data products that track core metrics and deliver insights across the company Promote best practices for dbt, data modeling and SQL Influence the Billing Engineering roadmap from a data systems perspective Build a thorough understanding of our data models and data architecture Minimum qualifications Experience as a Data Engineer, Ana

About Eudia: Eudia is redefining the future of legal work with AI-powered Augmented Intelligence, enabling Fortune 500 legal teams to move faster, manage risk more effectively, and unlock new business value. Backed by $105M in Series A funding led by General Catalyst, we’re building a category-defining platform that blends AI-driven automation with human expertise, transforming legal from a cost center into a strategic growth driver. At Eudia, we move fast. Unlike traditional enterprise software, our teams ship solutions in days, not months—delivering real impact for some of the world’s largest companies, including Cargill, Coherent, DHL, and Duracell. We’re solving one of the most complex, unsolved challenges in AI: bringing trust, accuracy, and security to legal automation. We’re a team of builders, operators, and problem-solvers who are passionate about reshaping an industry that has long been resistant to change. If you’re looking for a place where you’ll be challenged, take ownership from day one, and work alongside some of the brightest minds in AI and legal —we’d love to meet you. The Role We are hiring a Security GRC Engineer to build and scale the technical backbone of our security and compliance program. This is not a traditional compliance seat. You will take a control requirement, trace it into the system that implements it, work with Engineering to get it right, and automate the evidence that proves it works. You will operate across SOC 2, ISO 27001, HIPAA, and AI governance, and you will partner with our ISSM on public-sector and FedRAMP-related work rather than owning it. You will own real systems and processes, not just documents, and you will have real room to decide how the program gets built. We are small and lean, so we value a bias to action. A working control that ships beats a perfect policy that does not. What You’ll Do Translate requirements from SOC 2, ISO 27001, HIPAA, and customer security assessments into

The Devices Team is responsible for the creation and lifecycle management of IoT devices enrolled in EnergyHub programs used to balance the power grid. The team plays a critical role in ensuring the scalability and flexibility of our future by creating a core platform that enables other internal teams to build new features and functionality quickly. This is an opportunity to join a highly energized team of engineers eager to define and develop key concepts, solve complex challenges with real-world constraints and have a positive impact on our climate future. We are continuing our journey to migrate from a monolithic to a microservices architecture and deliver well defined APIs to the broader organization. The primary focus is to integrate any Distributed Energy Resource (DER) into our platform in a way that enables multiple use cases without compromising quality and scalability. As a senior engineer, you support our mission by helping drive major initiatives, providing expertise and guidance from past industry experience, and autonomously developing high-quality solutions that balance multiple constraints while ensuring long-term flexibility. Main Responsibilities: What you'll do Design and implement core platform features that solve for multiple constraints and use cases. Help drive the transition from a monolithic architecture to a microservices-based approach, ensuring scalability, maintainability, and improved system resilience. Lead technical initiatives and provide data modeling, contract definition, and API development. Develop front and back end solutions, ensuring well-structured, high-quality code with automated testing. Collaborate cross-functionally with product managers, internal engineering teams, and stakeholders to drive high-impact projects. Work within real-world constraints to develop creative solutions that maintain platform flexibility and scalability. Contribute to best practices for CI/CD, data mode

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role... 🧠 You will... Solve our most ambitious problems with the right tool for the task Collaborate cross-functionally to bring your ideas to life in the product Identify problems, prototype solutions, evaluate their return on investment, and then implement the best solution at scale to improve the lives of our millions of learners each day Share your findings both within Duolingo as well as to the broader research community ✅ You have... You have an Ph.D. in computer science or related technical field (or expect to by August 2027) A portfolio of impactful work, in the form of (for example) publications, open-source projects, or AI internships Ability to relocate to Pittsburgh, PA or New York, NY A creative, interdisciplinary, and entrepreneurial approach to R&D Strong debugging and critical thinking skills ❤️ Why you'll love working here... Language learning opportunities Catered in-house lunches and breakfast Company-wide Hackathon PTO and company holidays Frequent company-wide dinners, monthly celebrations, social clubs, and so much more! The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We’re hiring Solutions Engineers to build Synthesia’s presales function in France and Southern EMEA. This is a founding role: you’ll be one of the first SEs, shaping the playbook, tooling and best practices as we scale, not following an established model. If you’re someone who is excited by building whilst scaling, we’d love to hear from you. As a Solutions Engineer at Synthesia, you will partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design the technical solution for each deal. You will be a trusted advisor focused on the value customers get from Synthesia, and you’ll take what you learn in the field back to Product. This is an incredible opportunity to join us as we become a multi-product company for the first time, and continue to scale across France and Southern EMEA. Sales Cycle Ownership & AE Partnership Co-plan and support discovery calls with your AE to understand customer requirements, technical environment, and business challenges. Deliver demonstrations that speak to customer problems and tell a credible story of why Synthesia is the right solution. Identify technical objections and integration questions as they come up, work

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Tax team's mission is to proactively manage our global tax footprint while supporting Robinhood’s mission to democratize finance for all! We partner closely with Product, Engineering, Legal, and Finance teams to navigate complex tax regulations and enable business growth. Our team values deep collaboration, technical excellence, and proactive problem-solving. We maintain a high-performing, supportive culture where every team member is encouraged to challenge the status quo. As the Manager, Global Indirect Tax, you will lead our global indirect tax compliance, controversy, transaction advisory, and operations initiatives. You will manage end-to-end global indirect tax operations, including compliance, audits, system improvements, and technical research and advisory. You will play a critical role in shaping our overall indirect tax strategy and compliance framework for innovative products and business models. This is a unique opportunity to build scalable tax processes in a fast-growing financial services environment, spearheading the next generation of tax operations through automation and AI-enabled solutions. This role is based in our Menlo Park, CA and New

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Help fans discover—and rediscover—the brands they love. Bring your curiosity, ideas and point of view to teams creating products, games and experiences enjoyed by fans around the world. One application. Many ways to play. Apply once to this general application for consideration for anticipated 2027 IT & Software internships in Renton, Washington. This is not one specific vacancy. Projects are confirmed on a rolling basis, and one application puts you in consideration across multiple opportunities with participating teams and brands. You do not need to submit separate applications for each team or brand. If your profile aligns with a specific internship project, a recruiter may contact you directly with details and next steps. Applying does not guarantee an interview or placement. About Hasbro Hasbro creates joy and community through the magic of play. Across Hasbro, Wizards of the Coast and our partner network, teams bring iconic brands and new ideas to life through games, toys, entertainment and experiences. Teams and areas you may support Depending on confirmed projects and business needs, your internship could align to one or more areas such as: Software and application engineering Data engineering, analytics and AI enablement Cybersecurity and risk Cloud, infrastructure and platform engineering Enterprise systems and business technology Quality engineering, automation and technical product support Examples of what you may work on Depending on your placement, you may: Design, build, test or improve software, data products,

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases. You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB. We are looking to speak to candidates who are based in New York City for our hybrid working model. We’re looking for someone with Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes A mind for technology; We’ll teach you all about MongoDB and databases, but our users and products are inherently technical; You should be too Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required High organization in your workflows; To lead and execute efficiently,

Job Description We are looking for a proactive Marketing Manager who can understand our business, identify where marketing can make a difference, and take charge of planning and execution. You will own the marketing roadmap and day-to-day delivery across our website, SEO and Generative Engine Optimization (GEO), content, email, social media, campaigns and events. This is a hands-on role with responsibility for setting priorities, making recommendations and getting work completed. You should be as comfortable shaping a campaign as writing its messaging, publishing its landing page and reviewing its results. You will work closely with US-based leadership, sales, business unit heads and teams in India, drawing on designers, developers and external partners where needed. Key responsibilities 1. Business understanding, strategy and ownership Develop a strong understanding of Liventus’s services, solutions, industry priorities, client challenges and buying process. Translate technical capabilities into clear, differentiated messaging and compelling business value. Build and execute an integrated marketing plan aligned with business and sales priorities. Own the calendar, recommend budgets, define campaign objectives and proactively identify opportunities. Manage initiatives from concept through launch and measurement. Coordinate contributors and vendors, maintain quality and deadlines, and make practical trade-offs based on capacity and expected impact. 2. Website, SEO and AI search visibility Own the website as a marketing and lead-generation channel: manage CMS publishing, service and industry pages, blogs, resources, landing pages, forms and calls to action. Keep content accurate, current and consistent. Develop and execute SEO initiatives covering buyer-intent research, on-page optimization, content gaps, internal linking and technical improvements. Coordinate with developers on site speed, crawlability, structured data and integrations. Develop and test

SLSQ427R715 Want to help solve the world's toughest problems with data and AI? This is what we do every day at Databricks. Databricks operates at the leading edge of the Data and AI space. Our customers turn to us to lead the accelerated innovation their businesses need to gain first-mover advantage in today's ultra-competitive landscape. As an Digital Natives Hunter Account Executive for the Nordics, you are an enterprise sales professional experienced in selling to Digital Native accounts across the Nordics. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to Customers and Partners. Always looking for new opportunities, you will close new accounts and expand them. Along with the chance to close exciting deals and solve meaningful problems, we also offer accelerators above 100% quota attainment. You will report to the Senior Sales Manager for Digital Natives. The impact you will have: Assess your territory and develop a successful execution strategy Use a solution-based approach to selling and creating value for new logo accounts Identify and close quick, small wins while managing longer, complex sales cycles Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce Exceed activity and quarterly revenue targets Promote the value of the Databricks' Data Intelligence Platform Ensure 100% satisfaction among all customers What we look for: Understanding of the data platform and cloud ecosystems Some exposure to the software industry and some basic concepts of selling SaaS, Data and Business Value Basic understanding on how to research company information and identifying key stakeholders Competent with prospecting research and ability to map out key stakeholders Adept in selling to technical buyers Understanding of MEDDPI

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Global Revenue Enablement (GRE) organization exists to equip every audience in our go-to-market ecosystem—field, partners and customers —with the clarity, systems, and operational leverage they need to execute with machine speed and absolute consistency. Within frontier AI and high-velocity cloud environments, enablement is fundamentally a systems engineering and operational discipline. Sitting at the nexus of GRE and our Technology & Systems engineering organizations, this Principal TPM serves as the operational architect for our revenue machine. Your mandate is to design, orchestrate, and institutionalize GTM processes built on AI-first principles—eliminating manual friction, automating complex quote-to-cash workflows, and building scalable rails for rapid commercialization. We are looking for an exceptional Principal TPM who combines top-tier portfolio governance with deep technical, systems, and operational fluency. You operate as an internal principal consultant, systems strategist, and execution engine. You will partner hand-in-glove with GRE’s Technology & Systems, the Enterprise Technology Team and Data Analytics and AI team, to translate commercial growth strategies into deterministic, automated systems. You will lead high-stakes, enterprise-wide initia