Technical Escalations Engineer Jobs

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary The Manufacturing Process Engineering Manager 1 (M1) is responsible for leading a Process Engineering team to achieve world-class manufacturing performance in safety, quality, yield, cycle time, cost, and output. The manager provides technical leadership, develops engineering talent, drives process optimization, and partners with Manufacturing, Equipment Engineering, Facilities, Quality, and Central Teams to support business objectives and technology roadmap execution. Key Responsibilities 1. Process Performance Ownership Own process performance indicators including: Yield Quality Cycle Time (CT) Cost Manufacturing Output Drive continuous improvement activities to achieve benchmark performance. Lead process optimization and recipe management activities. Resolve chronic yield and process excursions. 2. Operations & Manufacturing Support Ensure process stability and manufacturing readiness. Support daily manufacturing operations and escalation management. Lead process qualification and technology deployment activities. Partner with production teams to maximize wafer output and capacity utilization. 3. Yield & Quality Improvement Establish proactive process control culture. Utilize SPC, FDC and advanced statistical methodologies. Lead root cause investigations and corrective action implementation. Drive defe

About the Role You'll own the technical and operational execution of the trial from kickoff to decision, acting as the connective tissue between Sales, Product, and the customer during the evaluation window. You'll be the single point of accountability for trial execution. Key Responsibilities Trial Execution: Own the technical and operational execution of each enterprise trial from kickoff through the customer's final decision, including environment setup and configuration. Requirements & Scoping: Gather and scope technical and operational requirements directly with the customer's technical and legal ops stakeholders. User Enablement: Design and deliver training so prospect teams can meaningfully evaluate the product, not just log into it. Issue Triage & Escalation: Identify and triage issues that arise during the trial, escalating to Product or Engineering as needed to keep the trial moving. Project Management: Own the trial timeline and success criteria, hold both Eudia and the customer accountable to them, and flag risk to the deal team early. Cross-Functional Connective Tissue: Act as the primary link between Sales, Product, and the customer during the evaluation window, and translate trial outcomes into a clear, evidence-based case for close. What We're Looking For 1-2 years of experience; recent graduates encouraged to apply. Strong organizational skills. Comfortable tracking multiple timelines, tasks, and stakeholders at once. Clear, professional written and verbal communication; comfortable presenting to and training customer teams. Interest in learning technical/product concepts quickly and explaining them to non-technical users. Detail oriented and reliable in following up on open items and closing loops. Comfortable working directly with customers and cross-functional internal teams (Sales, Product). Willingness to travel for customer meetings and onsite trial support as needed. Preferred (Nice to Have) Internship or coursework involving customer

Natera is seeking a hands-on, highly accountable Senior Manager of Network Operations to be our Austin site lead. This position will lead the day-to-day operations, reliability, and continuous improvement of a global enterprise network supporting critical healthcare and genomic operations. This role is responsible for managing a distributed network operations team, ensuring high availability across LAN, WAN, wireless, firewall, cloud, and on-premise environments. The Senior Manager will partner closely with Infrastructure, Information Security, DevOps, Engineering, and Lab/Business Operations teams to support a secure, scalable, and resilient network environment. The ideal candidate brings strong technical depth, operational discipline, and people leadership experience. This individual will help execute network modernization initiatives, improve observability and incident response, maintain compliance with change management and regulatory controls, and ensure the network team delivers consistent, reliable support to the business. Key Responsibilities Manage the stability, performance, security, and availability of Natera’s global enterprise network, including LAN, WAN, SD-WAN, wireless, firewalls, VPN, cloud, and on-premise environments. Lead a team of network engineers, providing coaching, prioritization, and technical guidance. Execute network operations initiatives aligned with the broader IT infrastructure strategy, including automation, resiliency, lifecycle management, and performance improvements. Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration. Remain hands-on with network design, configuration, troubleshooting, optimization, and implementation activities as needed. Partner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture practices. Support network capacity

Job Title Service Operations Manager Job Description Your role: Lead service operations for a global interventional cardiology and vascular device portfolio, owning field performance, delivery execution, and operational governance across a geographically distributed team of field service engineers, product support specialists, and service coordinators. You will set the operating rhythm for corrective, preventive, and installation service across North America while partnering with international service leaders to align standards globally. Own the service training and technical education function end to end, including training program management, instructor-led and digital course delivery, field certification programs, and training center operations across three continental sites. You will ensure engineers maintain verified competency on legacy, newly acquired, and next-generation product lines in a regulated medical device environment where patient safety depends on technician proficiency. Drive measurable improvement in service performance using indicators such as time to system restoration, first-visit resolution, installation quality, contract capture, and preventive maintenance completion. You will lead root-cause analysis on systemic delivery issues, design operational improvements with engineering and supply chain partners, and translate field data into changes that improve customer uptime and reduce repeat service events. Manage service quality and compliance activities including complaint escalation, field execution of corrective actions and compliance tracking, product lifecycle support for systems approaching end of service, and regulatory documentation across all served markets. You will work directly with quality, regulatory, and product engineering teams to ensure service processes satisfy medical device requirements while maintaining the speed and respo

CSQ327R60 About the Team The FDE (Forward Deployed Engineering) team is a new, strategic initiative sponsored from the CEO and Founders down. Our mission is to win C-suite-sponsored, high-value AI opportunities by selling and delivering outcomes , not just a platform. You will be part of the founding team, embedded with our most strategic customers from the very first sales call, all the way through to a production-ready solution. You will be the "product manager" for the customer's problem, responsible for the "why" and "what," while our FDEs (Engineers) will be your partners responsible for the "how." Role Description As a Deployment Strategist (DS), you are the critical bridge between a customer's multi-million dollar business problem and Databricks' technical solution. You are a "product manager for the field," owning the entire non-technical lifecycle of an FDE engagement. You will partner with our Account Executives to build C-suite trust, perform deep discovery to map the customer's political and technical landscape, and, most importantly, scope the value . You will define the Minimum Viable Product for a pilot, write the PRD that guides the engineering team, and manage the project to a successful landing. This role requires a rare mix of C-suite gravitas, deep product-style thinking, and a hands-on, "get it done" execution mindset. What You’ll Do C-Suite Scoping & Value Definition: Partner with Sales to perform deep discovery, map the customer's organization, quantify the business value ($10M+ problems), and define the pilot (MVP, success criteria, timeline). End-to-End Product Ownership: Act as the "CEO" of the project by authoring the PRD, prioritizing the engineering backlog, relentlessly managing scope, and acting as the primary hands-on QA tester. Agile Project Execution & Delivery: Drive the FDE build team via an agile process, manage all stakeholder communications from the C-suite to individual engineers, and act as the "escalation manager" to

About the role We’re looking for a Manager, Applied AI Architect to lead a team of Applied AI Architects. In this role, you’ll combine technical leadership, customer engagement, and team development to deliver exceptional customer experiences from pre-sales discovery and solution evaluation through deployment and adoption, driving real business impact. You’ll guide your team through complex customer challenges, help them navigate ambiguity, and ensure solutions are grounded in both strong technical thinking and clear business value. You’ll also partner closely with Sales, Deployment, Product, Engineering, and Research to create a seamless end-to-end customer journey. This role is open in our San Francisco or New York office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Develop and communicate a clear strategic vision for the Applied AI Architect team, ensuring alignment with the company's overarching goals and the evolving needs of our customers. Guide and support a multifaceted team throughout the customer lifecycle, from pre-sales discovery and evaluation through deployment and adoption, ensuring clear technical account plans, measurable customer outcomes, and scalable systems and processes. Act as a trusted escalation point for key customers within your sales segment, helping to address complex technical challenges and ensuring clear communication with executive-level stakeholders. Advocate for the innovative and effective application of our AI technologies across various sectors, positioning the company as a leader in the industry. Ensure your team remains accountable for technical progress and customer outcomes, coordinating specialist support and establishing clear ownership with delivery teams for implementation execution. You’ll thrive in this role if you: Bring 8+ years of experience in technical customer-facing roles, building and managing C-level technical and busines

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading. We are hiring a Customer Delivery Manager based in Paris for the EMEA Market. Client Success Manager is a key stakeholder at Horizon Software, she/he acts as a link not only between customers and the company but also between various teams, including Sales, Legal, Account Managers, Product Owners, Product Experts, Client Services and Engineering teams. Your day to day? Pre-sale phasis: Assist presales Define scope and deliver project definition Write specs / requirements, involve product experts & product owners when needed Provide Timeline & Budget with Managed Services (one off and recurring cost) Client onboarding: Work closely with Horizon teams to identify gaps & implementation risks in early project phases, Get UAT Sign Off for Project Delivery / Onboarding Communicate internally about project progress to Sales and Management teams Ensure that projects are delivered in respect of deliverables in respect of contract (SLA), budget and quality standard, deliver reports and follow-up (budget, structure, planning, resources) Follow-up Software Onboarding (after integration by engineering): gather client's feedback on Initial Install Measure client technical satisfaction through onboarding and client sign off once Live Run and other tasks: Gather client requests and manage the workflow of tickets in our tracking tool (escalation if needed) Give visibility to clients on delivery plans for bug fixes and new feature

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading. We are hiring a Customer Delivery Manager based in Hong Kong for the APAC Market. Customer Delivery Manager is a key stakeholder at Horizon Software, she/he acts as a link not only between customers and the company but also between various teams, including Sales, Legal, Account Managers, Product Owners, Product Experts, Client Services and Engineering teams. Your day to day? Pre-sale phasis: Assist presales Define scope and deliver project definition Write specs / requirements, involve product experts & product owners when needed Provide Timeline & Budget with Managed Services (one off and recurring cost) Client onboarding: Work closely with Horizon teams to identify gaps & implementation risks in early project phases, Get UAT Sign Off for Project Delivery / Onboarding Communicate internally about project progress to Sales and Management teams Ensure that projects are delivered in respect of deliverables in respect of contract (SLA), budget and quality standard, deliver reports and follow-up (budget, structure, planning, resources) Follow-up Software Onboarding (after integration by engineering): gather client's feedback on Initial Install Measure client technical satisfaction through onboarding and client sign off once Live Run and other tasks: Gather client requests and manage the workflow of tickets in our tracking tool (escalation if needed) Give visibility to clients on delivery plans for bug fixes and new

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe's user base and global footprint grows dramatically, we face uniquely complex operational challenges at the intersection of payments infrastructure, financial data integrity, and global scale. The Stripe Delivery Center (SDC) provides operational leverage across Stripe's portfolio supporting external users and internal teams with precision and speed. What you’ll do As a Technical Operations Analyst on the Payments team, you will own the reliability and accuracy of some of the world's most critical payment flows, a platform processing hundreds of billions of dollars annually. You will sit at the intersection of engineering, finance, and operations: triaging live payment failures, driving reconciliation accuracy, and partnering with financial institutions globally to resolve issues fast. This is not a passive monitoring role. You will be expected to independently own investigations end-to-end, identify systemic issues before they escalate, and drive process improvements that scale with Stripe's growth. Responsibilities Own reconciliation and payments-related investigations, ensuring accurate ledgering of funds and resolving discrepancies with banking partners swiftly and precisely. Proactively monitor payment performance across users and payment methods; triage degradation alerts, diagnose root causes, and communicate findings clearly to technical and non-technical stakeholders. Serve as the escalation point for complex support inqui

Silicon Product Integration Description - Role Overview We are seeking an experienced Product Engineer to lead silicon product engineering, foundry engagement, and NPI execution for next-generation MEMS programs. The role serves as the technical bridge between HP, foundry partners, design teams, manufacturing organizations, and worldwide program teams to ensure successful technology development, qualification, and high-volume manufacturing readiness. The successful candidate will combine deep semiconductor foundry experience with strong program leadership skills to drive product execution from technology development through qualification and production launch. Key Responsibilities Product Engineering Leadership Own silicon product engineering activities across development, qualification, ramp, and sustaining phases. Drive structural cost saving initiative in wafer Foundry and advanced packaging factories. Lead NPI silicon builds and ensure timely execution of wafer, and advanced packaging factories deliverables. Partner with design, architecture, reliability, systems, and manufacturing teams to close technical issues. Drive issue resolution and technical solution for the process marginality and escalation. Foundry and Technology Development Serve as the primary technical interface with internal/external foundries and technology partners. Drive technical reviews, process optimization, design enablement, and qualification activities. Lead root-cause investigations and corrective actions related to yield, reliability, and manufacturability. Assess technology options and recommend development strategies for future products. Program and NPI Leadership Program Management Leadership cross-functional execution for strateg

About the role We are looking for a Senior Business Operations Associate to help run an AI-native operating environment across people, AI agents, and cross-functional teams. This is a high-ownership business operations role for someone who combines strong business judgement with enough technical fluency. You will help turn AI-agent capabilities into reliable production workflows, keep teams aligned in real time, and ensure that AI-heavy processes have clear ownership, quality standards, handoffs, and escalation paths. The role sits at the intersection of business operations, product operations, technology, and digital assets. You will need to move quickly, communicate clearly, understand changing market context, and remain dependable when urgent internal issues arise. What you’ll do Real-time business and team alignment Coordinate real-time alignment across business teams, Engineering, Product, Operations, AI agents, and other stakeholders. Translate business priorities into clear workflows, owners, decision points, and next actions. Identify bottlenecks, unclear handoffs, conflicting priorities, and gaps in execution. Maintain visibility across fast-moving initiatives and ensure critical work continues to move forward. Stay informed about market, product, and digital-asset developments that may affect internal priorities. AI-enabled production workflows Partner with Engineering to identify where AI-agent capabilities can improve business and operational workflows. Help translate business requirements into agent prompts, workflow logic, operating procedures, and quality criteria. Support the deployment of AI-agent capabilities into reliable production processes. Test and refine AI-heavy workflows, including edge cases, failure modes, escalation rules, and human handoffs. Build practical feedback loops between business

As a Manager in our ISV Practice, you will lead a team of Forward Deployed Engineers working directly with independent software vendors (ISVs) and their engineering organizations. The team builds MongoDB capabilities inside partner products and turns successful engagements into reusable patterns for future partner engagements. You will lead the people, priorities, and operating model that enable the team to deliver production-oriented solutions with partners. This role combines people leadership, technical judgment, partner engagement, and cross-functional execution. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. What you’ll do at MongoDB Lead, coach, develop, hire, onboard, and retain a team of Forward Deployed Engineers while creating a high-performing and inclusive engineering culture Set priorities and allocate capacity across multiple partner engagements, enabling the team to work effectively in parallel Establish a repeatable engagement model from qualification through build, validation, documentation, and handoff, ensuring partners provide the context, access, technical counterparts, and release path needed for delivery Guide the team in building production MongoDB integrations, application capabilities, migration approaches, deployment patterns, and operational guidance while maintaining a high bar for quality, readiness, security, performance, observability, resilience, and supportability Ensure engagements produce reusable architectures, implementation patterns, tooling, documentation, and lessons learned that accelerate future partner engagements and benefit the wider organization Coordinate with Solutions Architecture, Solution Validation, Technical Services, Sales, Product, Engineering, and partner stakeholders on scope, ownership, technical contribution, validation, handoff, escalation, and support boundaries Engage directly with strategic partners when senior technical or leadership involvement is needed

About the Team The Ads Support Delivery team is responsible for helping successfully operate and grow on our Ads product. This includes technical guidance, troubleshooting complex delivery and monetization issues, and partnering closely with Product, Engineering, Trust & Safety and Go-To-Market teams to resolve customer-impacting problems and improve the platform over time. The team’s mission is to deliver a high-quality customer experience at scale by combining strong human support with automation, self-service, and AI-enabled workflows, while maintaining high operational rigor. About the Role: As a Support Delivery Lead for Ads, you will lead a team responsible for end-to-end support delivery across the ads ecosystem, including campaign setup, delivery, billing, measurement, and policy navigation. You will set the operational bar for quality, responsiveness, and consistency; coach and grow the team; and translate support signals into actionable improvements with Engineering, Product, and Go-To-Market partners. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Lead and support a team of Ads support engineers, ensuring they have the tools, clarity, and coaching needed to operate at a high bar in a technically complex domain. Set clear expectations and operating standards, run recurring performance reviews, and build development plans that grow both technical depth (ad tech fluency) and customer-facing excellence. Design and continuously improve support coverage for ad buyers, ensuring the team can diagnose delivery issues and monetization and integration issues with equal rigor. Act as the bridge between Support Delivery, Engineering, Product, and Go-To-Market teams. Drive alignment on priorities, escalation paths, launch readiness, tooling improvements and mechanisms to reduce repeated customer pain points. Partner with engineering teams

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re seeking a Program Manager to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. You’ll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business requirements into scalable customer support experiences. This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements. In this role, you will: Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution. Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations. Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs. Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience. Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance. Use AI and automation to improve partner-related support workflows and scale operations effectively. You might thrive in this role if you: Have 8+ years of experience

About Graphcore Graphcore is a leading innovator in artificial intelligence computing. We develop hardware, software, and data center infrastructure that provide the specialized processing and systems capabilities needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore works alongside companies developing advanced technologies. Our teams bring together AI researchers, silicon designers, hardware and software engineers, and systems architects to solve complex technical problems across the computing stack. The Opportunity As Principal Datacenter Technologist, you will turn new platform architectures into repeatable operating models for Graphcore's AI data centers. You will lead the technical definition of how Graphcore introduces, deploys, services, and sustains new compute, networking, storage, memory, power, and cooling technologies at scale. Working within Advanced Architecture, you will connect platform design with data center engineering and site reliability operations. You will define new-product-introduction workflows, readiness criteria, diagnostics, and cross-functional handoffs so that new systems can move from architecture through deployment with clear ownership, supportability, and operational feedback. What You Will Do Own the technical operating model and new-product-introduction framework for new hardware and infrastructure technologies entering Graphcore data centers. Define end-to-end workflows for installation, configuration, validation, deployment, service, repair, upgrade, and sustained operation across the product lifecycle. Translate architecture requirements into data center readiness criteria covering software, firmware, compute, networking, storage, memory, rack integration, power, cooling, space, and site operations. Create clear runbooks, interface definitions, ownership models, acceptance criteria, and escalation paths that align architecture, engineering, data center, and site r